ACCG19725
Pharmacy Management & Inventory Control
Sheridan
 
  I: Administrative Information   II: Course Details   III: Topical Outline(s)  Printable Version
 
Section I: Administrative Information
  Total hours: 42.0
Credit Value: 3.0
Credit Value Notes: N/A
Effective: Winter 2019
Prerequisites: N/A
Corequisites: N/A
Equivalents: N/A
Pre/Co/Equiv Notes: A minimum B grade is required to pass this course in the Pharmacy Technician program. A minimum C grade is required to pass this course in the Community Pharmacy Assistant program.

Program(s): Community Pharmacy Assistant, Pharmacy Technician
Program Coordinator(s): Carol Borscevski
Course Leader or Contact: Carol Borscevski
Version: 20190107_00
Status: Approved (APPR)

Section I Notes: This is a web-based course using Sheridan's learning management system. To take this course, students will need reliable access to the Internet. Students should have a basic level of comfort using computers as well as self-discipline to work online. A minimum B grade is required to pass this course in the Pharmacy Technician program. A minimum C grade is required to pass this course in the Community Pharmacy Assistant program.

 
 
Section II: Course Details

Detailed Description
Students examine and explore the field of pharmacy from a business perspective in this online distance education course. Students utilize various resources to examine topics related but not limited to review articles, websites and, participate in online quizzes, online question and answer sessions, collaborative online group discussions and chats relating to topics such as inventory management, methods of inventory control, purchasing decisions, sources of supply, space and personnel management, dispensary layout and pricing practices. Students examine the legislation that influences business practices. They apply mathematical formulas and use basic arithmetic to calculate profit margins, inventory turnover rates, and product markups.

Program Context

 
Community Pharmacy Assistant Program Coordinator(s): Carol Borscevski
This required first semester course provides a strong foundation for the principles of inventory management in a retail pharmacy setting.

Pharmacy Technician Program Coordinator(s): Carol Borscevski
This required course provides a strong foundation for Institutional Pharmacy Dispensing Theory and Lab HEAL15370.


Course Critical Performance and Learning Outcomes

  Critical Performance:
By the end of this course, students will have demonstrated the ability to apply basic business practices to successfully operate and manage a pharmacy and/or dispensary.
 
Learning Outcomes:

To achieve the critical performance, students will have demonstrated the ability to:

  1. To achieve the critical performance, students will have demonstrated the ability to: Distinguish between the various types of Canadian pharmacy ownership,formats, choices,and services. CPTEA learning outcomes: 1.4, 1.7. NAPRA competencies: 1.3.7, 6.6.1.
  2. Discuss current issues and trends that impact the business practices of pharmacies in Ontario. CPTEA learning outcomes: 1.1, 1.4, 1.7, 1.8, 1.13, 2.3.2, 2.3.3, 2.3.4, 2.5, 3.1, 3.2, 7.1.1. NAPRA competencies: 1.1.1, 1.3.1, 1.3.2, 1.3.3, 1.3.4, 1.3.7, 7.1.1, 7.1.2.
  3. Use basic business/financial terminology and abbreviations. CPTEA learning outcomes: 1.7, 4.12, 6.8.1, 6.8.2. NAPRA competencies: 7.1.1, 7.1.2, 7.1.3, 7.3.1, 8.2.2.
  4. Calculate inventory turnover rates and differentiate between ideal and less than ideal rates; discuss the importance of inventory management. CPTEA learning outcomes: 1.7, 6.8.1, 6.8.2. NAPRA competencies: 6.1.2, 6.2.1.
  5. Identify the various methods used for controlling and ordering inventory including the use of POS and UPC Identification Systems. CPTEA learning outcomes: 1.4, 1.5, 1.7, 2.7, 6.4, 6.8.1, 6.8.2. NAPRA competencies: 6.1.1, 6.1.2, 6.1.4, 6.2.1, 6.2.2, 6.2.4, 7.3.1, 8.2.3.
  6. Make cost-effective purchasing decisions based on Paretos Law and (JIT) just in time ordering principles; recognize the financial impact of various terms of payment. CPTEA learning outcomes: 1.1, 1.7, 6.8.1 NAPRA competencies: 1.3.1, 6.1.2.
  7. List the names of common suppliers, the methods for ordering from each, and the advantages and disadvantages various sources of supply. CPTEA learning outcomes: 1.7, 1.8, 6.8.3. NAPRA competencies: 1.3.3, 6.1.2, 6.2.1.
  8. Discuss legislation and established policies and procedures with regards to the purchasing, receiving, storage, reconciliation, and distribution of pharmaceuticals including narcotics, controlled drugs, and targeted substances. CPTEA 6.8.4, 6.8.5, 6.8.9 NAPRA 6.2.2, 6.2.3, 6.2.5
  9. Discuss the principles and importance of basic display, effective merchandising, product association, and customer service. CPTEA learning outcomes: 1.4, 1.7, 2.3.2, 2.3.3, 2.3.4, 3.1, 3.2,6.9. NAPRA competencies: 1.1.1, 7.1.1, 7.1.2.
  10. Create a pharmacy floor plan that meets the legal requirements governing the practice of Pharmacy in Ontario; apply knowledge of space management, security, ergonomics, drug storage, traffic and workflow in the dispensary. CPTEA learning outcomes: 1.4, 1.7, 1.8, 4.10, 7.3.2. NAPRA competencies: 1.1.1, 1.3.3, 2.1.6, 6.2.2, 8.2.2.
  11. Describe motivation, discipline, and coaching as it relates to effective personnel management; create a policy and procedure related to personnel management. CPTEA learning outcomes: 1.2, 1.7, 2.3.1, 2.3.2, 2.3.3, 2.3.4, 2.3.5, 3.2, 7.1.2, 7.1.3, 7.4.1. NAPRA competencies: 1.3.1, 1.3.3, 7.1.1, 7.1.2, 7.1.3, 7.3.1, 8.1.1, 8.2.2, 8.2.3.
  12. Apply workplace pricing policies and pricing constraints. CPTEA 4.12
  13. Discuss the importance of rotating inventory, restocking, and monitoring expiry dates along with the procedures for the proper storage, handling, distribution, removal, and disposal of expired and unusable drugs. CPTEA 6.8.7, 6.8.8 NAPRA 6.2.2, NAPRA 6.2.2

Evaluation Plan
Students demonstrate their learning in the following ways:

 Evaluation Plan: ONLINE
 Individual Assignments (4x5%)20.0%
 Small Group Work5.0%
 Online Question & Answer Sessions (5x5%)25.0%
 Large Group Discussions10.0%
 Online Mid Term Quiz10.0%
 On Line Final Exam30.0%
Total100.0%

Evaluation Notes and Academic Missed Work Procedure:
TEST AND ASSIGNMENT PROTOCOL To encourage behaviours that will help students to be successful in the workplace and to ensure that students receive credit for their individual work, the following rules apply to every course offered within the Faculty of Applied Health and Community Studies. 1. Students are responsible for staying abreast of test dates and times, as well as due dates and any special instructions for submitting assignments and projects as supplied to the class by the professor. 2. Students must write all tests at the specified times. Missed tests, in-class activities, assignments and presentations are awarded a mark of zero. If an extension or make-up opportunity is approved by the professor as outlined below, the mark of zero may be revised by subsequent performance. The penalty for late submission of written assignments is a loss of 10% per day for up to five business days (excluding weekends and statutory holidays), after which, a grade of zero is assigned. Business days include any day that the college is open for business, whether the student has scheduled classes that day or not. 3. Students who miss a test or in-class activity or assignment or fail to submit an assignment on time due to exceptional circumstances are required to notify their professor in advance of the class whenever possible. A make-up test may be supplied for students who provide an acceptable explanation of their absence and/or acceptable documentation explaining their absence (e.g., a medical certificate). All make-up tests are to be written at a time and place agreed to by the professor and the student upon the student's return. Alternately, students may be given an opportunity to earn the associated marks by having a subsequent test count for the additional marks. Exceptional circumstances may result in a modification of due dates for assignments. 4. Unless otherwise specified, assignments and projects must be submitted at the beginning of class. 5. Students must complete every assignment as an individual effort unless, the professor specifies otherwise. 6. Since there may be instances of grade appeal or questions regarding the timely completion of assignments and/or extent of individual effort, etc., students are strongly advised to keep, and make available to their professor, if requested, a copy of all assignments and working notes until the course grade has been finalized. 7. There will be no re-submission of work unless this has been previously agreed to or suggested by the professor. 8. Students must submit all assignments in courses with practical lab and field components in order to pass the course.

Provincial Context
The course meets the following Ministry of Colleges and Universities requirements:


 

Essential Employability Skills
Essential Employability Skills emphasized in the course:

  • Communication Skills - Communicate clearly, concisely and correctly in the written, spoken, visual form that fulfills the purpose and meets the needs of the audience.
  • Critical Thinking & Problem Solving Skills - Use a variety of thinking skills to anticipate and solve problems.
  • Information Management Skills - Analyze, evaluate, and apply relevant information from a variety of sources.
  • Interpersonal Skills - Show respect for the diverse opinions, values, belief systems, and contributions of others.
  • Numeracy - Execute mathematical operations accurately.

Prior Learning Assessment and Recognition
PLAR Contact (if course is PLAR-eligible) - Office of the Registrar
Students may apply to receive credit by demonstrating achievement of the course learning outcomes through previous relevant work/life experience, service, self-study and training on the job. This course is eligible for challenge through the following method(s):

  • Challenge Exam
    Notes:  Students must successfully complete all the marked skills.
  • Portfolio
    Notes:  Students must successfully complete all the marked skills.

 
 
Section III: Topical Outline
Some details of this outline may change as a result of circumstances such as weather cancellations, College and student activities, and class timetabling.
Instruction Mode: Online
Professor: N/A
Resource(s):
 TypeDescription
OptionalTextbookIntroduction to Inventory Management for Pharmacy Technicians, Pharmacy Tech Consultants, Atlas, M., Faris, A.,, ISBN 978-9810411-1-7
OptionalOtherAtlas, M., Faris, A., Community pharmacy practices, Pharmacy Tech Consultants Ltd. ISBN : 978-0-9780571-4-5

Applicable student group(s): Pharmacy Technician program and Community Pharmacy Assistant program
Course Details:

Module 1: Orientation (Unit 1)
Unit 1: An Introduction to Online Learning

e-learning, traits of successful e-learning, types of learners, tips on how to become an e-learner, overview of computer system, basic computer skills, hints for learning online, plagiarism and correct referencing of online sources

Assignments: Review online presentation, post a brief self-introduction to the discussion board; assessment item(s) for this lesson consists of score from self-introduction posting

Module 2: Pharmacy as a Business (Units 2, 3, & 4)
Unit 2: Pharmacy as a Business


legislation that influences business practice types of pharmacy ownerships, store formats, physical locations and services provided

Assignments: Review assigned textbook readings, online presentation and participate in online question and answer session; assessment item(s) for this lesson consists of score from online question and answer session


Unit 3: Examining the Field of Pharmacy Today
Highlights from the "Trends and Insights 2009 Survey of Pharmacists",
the new expanded scope of practice for pharmacy technicians.

Assignments: Review assigned textbook readings, online presentation
and participates in online group discussion; assessment item(s) for
this lesson consists of score from the large group discussions


Unit 4: Business Plans and Financial Statements and Terminology
assets, liabilities, net worth, gross profit, cash flow, and cost of
goods sold (COGS), profitability, return on investment (ROI),
efficiency and solvency

Assignments: Review assigned textbook readings, online
presentation and participate in online question and answer session;
assessment item(s) for this lesson consists of score from online
question and answer session



Module 3: Managing Inventory (Units 5 & 6)


Unit 5: Managing Inventory
goals of inventory management, benefits of good inventory management,
consequences of poor inventory management, inventory management as an
approach to improved customer service

Assignments: Review assigned textbook readings, online
presentation and participate in online question and answer session;
assessment item(s) for this lesson consists of score from online
question and answer session


Unit 6: Methods of Inventory Control
the Visual or Wantbook Method, Periodic Method, Perpetual Method

Assignments: Review assigned textbook readings, online presentation
and participates in online question and answer session; assessment
item(s) for this lesson consists of score from online question and
answer session



Module 4: Purchasing Decisions (Units 7 & 8)


Unit 7: Purchasing Decisions
Pareto's Law, inventory turnover rates, value of goods available for
sale, cost of goods sold (COGS), average inventory, beginning
inventory and ending inventory, (JIT) Just-in-time purchasing, prime
vendor purchasing, advantages and disadvantages of group buying and
private label lines


Assignments: Review assigned textbook readings, online
presentation and participate in online question and answer session;
assessment item(s) for this lesson consists of score from online
question and answer session


Unit 8: Purchasing Decisions
factors that need to be considered when purchasing, factors that may
impact future patterns of demand, importance of order and reorder
quantities, managing drug shortages; terms of payment, sources of
supply, advantages and disadvantages of buying -direct- vs. buying
from a wholesaler

Assignments: Review assigned textbook readings, online presentation;
assessment item (s) for this lesson consists of score from  MID-TERM
QUIZ



Module 5: Sources of Supply (Unit 9)


Unit 9: Sources of Supply
methods and procedures for ordering and returning goods,
devices (electronic and other) used for placing orders, policies for
ordering and destroying narcotics and controlled drugs, procedures
for product recalls, expired and defective and damaged products.

Assignments: review assigned textbook readings, online
presentation, complete Assignment #1 (Request for the Destruction of
Narcotics and Controlled Drugs); assessment item(s) for this lesson
consists of score from Assignment #1 (Request for the Destruction of
Narcotics and Controlled Drugs)



Module 6: Space and Personnel Management (Units 10, 11 & 12)


Unit 10: Merchandising and Customer Service
merchandising techniques, space management, product association, the
importance of customer service, product shrinkage including employee
theft, shoplifting, technical and administrative errors and vendor
fraud

Assignments: Review assigned textbook readings, online presentation,
participate in a site visit to local pharmacy and complete Assignment
#2 (Site Visit to Pharmacy); assessment item(s) for this lesson
consists of score from Assignment #2 (Site Visit to Pharmacy)


Unit 11: Dispensary Layout and Drug Storage
floor plan design, drug storage, essential requirements/equipment,
ergonomics and other factors that affect employees

Assignments: Review assigned textbook readings, online
presentation, complete Assignment # 3 (Pharmacy Floor Plan);
assessment item(s) for this lesson consists of score from Assignment
# 3 (Pharmacy Floor Plans small group work)



Unit 12: Pharmacy Management
employee motivation, employee discipline, employee
training/mentoring, job opportunities for Technicians as Managers

Assignments: Review assigned textbook readings, online
presentation, complete Assignment #3 (Human Resources and QA Policies
and Procedures ); assessment item(s) for this lesson consists of
score from Assignment
#3 (Human Resources and QA Policies and Procedures)

Module 7: Business Math (Unit 13)


Unit 13: Business Math
calculating and solving mathematical problems such as quantity
discounts, promotional discounts, cash discounts, loss-leader
pricing, leader pricing, gross margin/profit margin; using basic
arithmetic to calculate a retail price from cost and cost from retail
prices; calculations for determining whether to buy dated goods

Assignments: Review assigned textbook readings, online presentation
and complete Assignment #5 (Pharmacy Math); assessment item(s) for
this lesson consists of score from Assignment #5 (Pharmacy Math)

FINAL EXAM
this session is dedicated entirely to the final exam
Readings: review of all course materials

Assignments: Complete FINAL EXAM 
assessment item(s) from this lesson consists of score from the FINAL
EXAM






 



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Academic Integrity: The principle of academic integrity requires that all work submitted for evaluation and course credit be the original, unassisted work of the student. Cheating or plagiarism including borrowing, copying, purchasing or collaborating on work, except for group projects arranged and approved by the professor, or otherwise submitting work that is not the student's own, violates this principle and will not be tolerated. Students who have any questions regarding whether or not specific circumstances involve a breach of academic integrity are advised to review the Academic Integrity Policy and procedure and/or discuss them with the professor.

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