ACCG19725
Pharmacy Management & Inventory Control		 Sheridan
 
  I: Administrative Information   II: Course Details   III: Topical Outline(s)  Printable Version
 

Land Acknowledgement

Sheridan College resides on land that has been, and still is, the traditional territory of several Indigenous nations, including the Anishinaabe, the Haudenosaunee Confederacy, the Wendat, and the Mississaugas of the Credit First Nation. We recognize this territory is covered by the Dish with One Spoon treaty and the Two Row Wampum treaty, which emphasize the importance of joint stewardship, peace, and respectful relationships.

As an institution of higher learning Sheridan embraces the critical role that education must play in facilitating real transformational change. We continue our collective efforts to recognize Canada's colonial history and to take steps to meaningful Truth and Reconciliation.
Section I: Administrative Information
  Total hours: 42.0
Credit Value: 3.0
Credit Value Notes: N/A
Effective: Spring/Summer 2023
Prerequisites: N/A
Corequisites: N/A
Equivalents: N/A
Pre/Co/Equiv Notes: A minimum B grade is required to pass this course in the Pharmacy Technician program. A minimum C grade is required to pass this course in the Community Pharmacy Assistant program.

Program(s): Community Pharmacy Assistant, Pharmacy Technician
Program Coordinator(s): Carol Borscevski
Course Leader or Contact: Carol Borscevski
Version: 20230508_00
Status: Approved (APPR)

Section I Notes: This is a web-based course using Sheridan's learning management system. To take this course, students will need reliable access to the Internet. Students should have a basic level of comfort using computers as well as self-discipline to work online. A minimum B grade is required to pass this course in the Pharmacy Technician program. A minimum C grade is required to pass this course in the Community Pharmacy Assistant program.
 
 
Section II: Course Details

Detailed Description
Students examine and explore the field of pharmacy from a business perspective in this online distance education course. Students utilize various resources to examine topics related but not limited to review articles, websites and, participate in online quizzes, online question and answer sessions, collaborative online group discussions and chats relating to topics such as inventory management, methods of inventory control, purchasing decisions, sources of supply, space and personnel management, dispensary layout and pricing practices. Students examine the legislation that influences business practices. They apply mathematical formulas and use basic arithmetic to calculate profit margins, inventory turnover rates, and product markups.

Program Context

 
Community Pharmacy Assistant Program Coordinator(s): Carol Borscevski
This required first semester course provides a strong foundation for the principles of inventory management in a retail pharmacy setting.

Pharmacy Technician Program Coordinator(s): Carol Borscevski
This required course provides a strong foundation for Institutional Pharmacy Dispensing Theory and Lab HEAL15370.


Course Critical Performance and Learning Outcomes

  Critical Performance:
By the end of this course, students will have demonstrated the ability to apply basic business practices to successfully operate and manage a pharmacy and/or dispensary.
 
Learning Outcomes:

To achieve the critical performance, students will have demonstrated the ability to:

  1. To achieve the critical performance, students will have demonstrated the ability to: Distinguish between the various types of Canadian pharmacy ownership,formats, choices,and services. CPTEA learning outcomes: 1.4, 1.7. NAPRA competencies: 1.3.7, 6.6.1.
  2. Discuss current issues and trends that impact the business practices of pharmacies in Ontario. CPTEA learning outcomes: 1.1, 1.4, 1.7, 1.8, 1.13, 2.3.2, 2.3.3, 2.3.4, 2.5, 3.1, 3.2, 7.1.1. NAPRA competencies: 1.1.1, 1.3.1, 1.3.2, 1.3.3, 1.3.4, 1.3.7, 7.1.1, 7.1.2.
  3. Use basic business/financial terminology and abbreviations. CPTEA learning outcomes: 1.7, 4.12, 6.8.1, 6.8.2. NAPRA competencies: 7.1.1, 7.1.2, 7.1.3, 7.3.1, 8.2.2.
  4. Calculate inventory turnover rates and differentiate between ideal and less than ideal rates; discuss the importance of inventory management. CPTEA learning outcomes: 1.7, 6.8.1, 6.8.2. NAPRA competencies: 6.1.2, 6.2.1.
  5. Identify the various methods used for controlling and ordering inventory including the use of POS and UPC Identification Systems. CPTEA learning outcomes: 1.4, 1.5, 1.7, 2.7, 6.4, 6.8.1, 6.8.2. NAPRA competencies: 6.1.1, 6.1.2, 6.1.4, 6.2.1, 6.2.2, 6.2.4, 7.3.1, 8.2.3.
  6. Make cost-effective purchasing decisions based on Paretos Law and (JIT) just in time ordering principles; recognize the financial impact of various terms of payment. CPTEA learning outcomes: 1.1, 1.7, 6.8.1 NAPRA competencies: 1.3.1, 6.1.2.
  7. List the names of common suppliers, the methods for ordering from each, and the advantages and disadvantages various sources of supply. CPTEA learning outcomes: 1.7, 1.8, 6.8.3. NAPRA competencies: 1.3.3, 6.1.2, 6.2.1.
  8. Discuss legislation and established policies and procedures with regards to the purchasing, receiving, storage, reconciliation, and distribution of pharmaceuticals including narcotics, controlled drugs, and targeted substances. CPTEA 6.8.4, 6.8.5, 6.8.9 NAPRA 6.2.2, 6.2.3, 6.2.5
  9. Discuss the principles and importance of basic display, effective merchandising, product association, and customer service. CPTEA learning outcomes: 1.4, 1.7, 2.3.2, 2.3.3, 2.3.4, 3.1, 3.2,6.9. NAPRA competencies: 1.1.1, 7.1.1, 7.1.2.
  10. Create a pharmacy floor plan that meets the legal requirements governing the practice of Pharmacy in Ontario; apply knowledge of space management, security, ergonomics, drug storage, traffic and workflow in the dispensary. CPTEA learning outcomes: 1.4, 1.7, 1.8, 4.10, 7.3.2. NAPRA competencies: 1.1.1, 1.3.3, 2.1.6, 6.2.2, 8.2.2.
  11. Describe motivation, discipline, and coaching as it relates to effective personnel management; create a policy and procedure related to personnel management. CPTEA learning outcomes: 1.2, 1.7, 2.3.1, 2.3.2, 2.3.3, 2.3.4, 2.3.5, 3.2, 7.1.2, 7.1.3, 7.4.1. NAPRA competencies: 1.3.1, 1.3.3, 7.1.1, 7.1.2, 7.1.3, 7.3.1, 8.1.1, 8.2.2, 8.2.3.
  12. Apply workplace pricing policies and pricing constraints. CPTEA 4.12
  13. Discuss the importance of rotating inventory, restocking, and monitoring expiry dates along with the procedures for the proper storage, handling, distribution, removal, and disposal of expired and unusable drugs. CPTEA 6.8.7, 6.8.8 NAPRA 6.2.2, NAPRA 6.2.2

Evaluation Plan
Students demonstrate their learning in the following ways:

 Evaluation Plan: ONLINE
 Individual Assignments (4x5%)20.0%
 Small Group Work5.0%
 Online Question & Answer Sessions (5x5%)25.0%
 Large Group Discussions10.0%
 Online Mid Term Quiz10.0%
 On Line Final Exam30.0%
Total100.0%

Evaluation Notes and Academic Missed Work Procedure:
FAHCS Evaluation Protocol The following protocol applies to all items listed within course outlines' evaluation plan within the Faculty of Applied Health and Community Studies, unless superseded by program protocol. Students are responsible for keeping track of all test dates and times, as well as all due dates for course evaluations and any special instructions for submitting assignments and projects as supplied to the class by the professor. When submitting assignments and projects online in SLATE, students are also responsible for checking to ensure their work was submitted as required and uploaded successfully. Students must complete all graded activities at the specified times. Missed tests, in-class activities, and presentations are awarded a mark of zero. The penalty for late submission of assignments is a loss of 10% per day for up to five calendar days (excluding statutory holidays) whether the student has scheduled classes those days or not, after which, a grade of zero is assigned. Under exceptional circumstances, an extension or make-up opportunity may be approved as outlined in #3 below, and the mark of zero may be revised by subsequent performance. Students who miss a test, in-class activity, assignment or do not submit an assignment on time due to exceptional circumstances are required to notify their professor in advance of the class whenever possible. An opportunity to make up missed graded activities, may be extended to students who provide an acceptable explanation of their absence and/or acceptable documentation explaining their absence. Any approved make-up tests and assignments are to be completed in the manner outlined by the professor. Exceptional circumstances may result in a modification of due dates for assignments. Assignments and projects must be submitted at the beginning of the class in which it was due, unless alternative times are clearly specified by the professor. In keeping with Sheridan's Academic Integrity Policy, students must complete each assignment and test individually unless the professor specifies clear course instructions that indicate otherwise. Since there may be instances of grade appeal or questions regarding the timely completion of assignments and/or extent of individual effort, as well as questions about academic integrity, etc., students are strongly advised to keep, and make available to their professor, if requested, a copy of all assignments and working notes until the course grade has been finalized. There will be no re-submission of work unless, under exceptional circumstances only, this has been previously negotiated between the student and the professor. Students must submit ALL evaluations in courses with practical lab and field components to pass the course. In relation to graded group activities: students' individual academic accommodations will be considered and reviewed with the professor as deemed relevant to the course.

Provincial Context
The course meets the following Ministry of Colleges and Universities requirements:

 

Essential Employability Skills
Essential Employability Skills emphasized in the course:

  • Communication Skills - Communicate clearly, concisely and correctly in the written, spoken, visual form that fulfills the purpose and meets the needs of the audience.
  • Critical Thinking & Problem Solving Skills - Use a variety of thinking skills to anticipate and solve problems.
  • Information Management Skills - Analyze, evaluate, and apply relevant information from a variety of sources.
  • Interpersonal Skills - Show respect for the diverse opinions, values, belief systems, and contributions of others.
  • Numeracy - Execute mathematical operations accurately.

Prior Learning Assessment and Recognition
PLAR Contact (if course is PLAR-eligible) - Office of the Registrar
Students may apply to receive credit by demonstrating achievement of the course learning outcomes through previous relevant work/life experience, service, self-study and training on the job. This course is eligible for challenge through the following method(s):

  • Challenge Exam
    Notes:  Students must successfully complete all the marked skills.
  • Portfolio
    Notes:  Students must successfully complete all the marked skills.
 
 
Section III: Topical Outline
Some details of this outline may change as a result of circumstances such as weather cancellations, College and student activities, and class timetabling.
Instruction Mode: Online
Professor: N/A
Resource(s):
 TypeDescription
OptionalTextbookIntroduction to Inventory Management for Pharmacy Technicians, Pharmacy Tech Consultants, Atlas, M., Faris, A.,, ISBN 978-9810411-1-7
OptionalOtherAtlas, M., Faris, A., Community pharmacy practices, Pharmacy Tech Consultants Ltd. ISBN : 978-0-9780571-4-5

Applicable student group(s): Pharmacy Technician program and Community Pharmacy Assistant program
Course Details:

Module 1: Orientation (Unit 1)
Unit 1: An Introduction to Online Learning

e-learning, traits of successful e-learning, types of learners, tips on how to become an e-learner, overview of computer system, basic computer skills, hints for learning online, plagiarism and correct referencing of online sources

Assignments: Review online presentation, post a brief self-introduction to the discussion board; assessment item(s) for this lesson consists of score from self-introduction posting

Module 2: Pharmacy as a Business (Units 2, 3, & 4)
Unit 2: Pharmacy as a Business


legislation that influences business practice types of pharmacy ownerships, store formats, physical locations and services provided

Assignments: Review assigned textbook readings, online presentation and participate in online question and answer session; assessment item(s) for this lesson consists of score from online question and answer session


Unit 3: Examining the Field of Pharmacy Today
Highlights from the "Trends and Insights 2009 Survey of Pharmacists",
the new expanded scope of practice for pharmacy technicians.

Assignments: Review assigned textbook readings, online presentation
and participates in online group discussion; assessment item(s) for
this lesson consists of score from the large group discussions


Unit 4: Business Plans and Financial Statements and Terminology
assets, liabilities, net worth, gross profit, cash flow, and cost of
goods sold (COGS), profitability, return on investment (ROI),
efficiency and solvency

Assignments: Review assigned textbook readings, online
presentation and participate in online question and answer session;
assessment item(s) for this lesson consists of score from online
question and answer session



Module 3: Managing Inventory (Units 5 & 6)


Unit 5: Managing Inventory
goals of inventory management, benefits of good inventory management,
consequences of poor inventory management, inventory management as an
approach to improved customer service

Assignments: Review assigned textbook readings, online
presentation and participate in online question and answer session;
assessment item(s) for this lesson consists of score from online
question and answer session


Unit 6: Methods of Inventory Control
the Visual or Wantbook Method, Periodic Method, Perpetual Method

Assignments: Review assigned textbook readings, online presentation
and participates in online question and answer session; assessment
item(s) for this lesson consists of score from online question and
answer session



Module 4: Purchasing Decisions (Units 7 & 8)


Unit 7: Purchasing Decisions
Pareto's Law, inventory turnover rates, value of goods available for
sale, cost of goods sold (COGS), average inventory, beginning
inventory and ending inventory, (JIT) Just-in-time purchasing, prime
vendor purchasing, advantages and disadvantages of group buying and
private label lines


Assignments: Review assigned textbook readings, online
presentation and participate in online question and answer session;
assessment item(s) for this lesson consists of score from online
question and answer session


Unit 8: Purchasing Decisions
factors that need to be considered when purchasing, factors that may
impact future patterns of demand, importance of order and reorder
quantities, managing drug shortages; terms of payment, sources of
supply, advantages and disadvantages of buying -direct- vs. buying
from a wholesaler

Assignments: Review assigned textbook readings, online presentation;
assessment item (s) for this lesson consists of score from  MID-TERM
QUIZ



Module 5: Sources of Supply (Unit 9)


Unit 9: Sources of Supply
methods and procedures for ordering and returning goods,
devices (electronic and other) used for placing orders, policies for
ordering and destroying narcotics and controlled drugs, procedures
for product recalls, expired and defective and damaged products.

Assignments: review assigned textbook readings, online
presentation, complete Assignment #1 (Request for the Destruction of
Narcotics and Controlled Drugs); assessment item(s) for this lesson
consists of score from Assignment #1 (Request for the Destruction of
Narcotics and Controlled Drugs)



Module 6: Space and Personnel Management (Units 10, 11 & 12)


Unit 10: Merchandising and Customer Service
merchandising techniques, space management, product association, the
importance of customer service, product shrinkage including employee
theft, shoplifting, technical and administrative errors and vendor
fraud

Assignments: Review assigned textbook readings, online presentation,
participate in a site visit to local pharmacy and complete Assignment
#2 (Site Visit to Pharmacy); assessment item(s) for this lesson
consists of score from Assignment #2 (Site Visit to Pharmacy)


Unit 11: Dispensary Layout and Drug Storage
floor plan design, drug storage, essential requirements/equipment,
ergonomics and other factors that affect employees

Assignments: Review assigned textbook readings, online
presentation, complete Assignment # 3 (Pharmacy Floor Plan);
assessment item(s) for this lesson consists of score from Assignment
# 3 (Pharmacy Floor Plans small group work)



Unit 12: Pharmacy Management
employee motivation, employee discipline, employee
training/mentoring, job opportunities for Technicians as Managers

Assignments: Review assigned textbook readings, online
presentation, complete Assignment #3 (Human Resources and QA Policies
and Procedures ); assessment item(s) for this lesson consists of
score from Assignment
#3 (Human Resources and QA Policies and Procedures)

Module 7: Business Math (Unit 13)


Unit 13: Business Math
calculating and solving mathematical problems such as quantity
discounts, promotional discounts, cash discounts, loss-leader
pricing, leader pricing, gross margin/profit margin; using basic
arithmetic to calculate a retail price from cost and cost from retail
prices; calculations for determining whether to buy dated goods

Assignments: Review assigned textbook readings, online presentation
and complete Assignment #5 (Pharmacy Math); assessment item(s) for
this lesson consists of score from Assignment #5 (Pharmacy Math)

FINAL EXAM
this session is dedicated entirely to the final exam
Readings: review of all course materials

Assignments: Complete FINAL EXAM 
assessment item(s) from this lesson consists of score from the FINAL
EXAM





 

Sheridan Policies

It is recommended that students read the following policies in relation to course outlines:

  • Academic Integrity
  • Copyright
  • Intellectual Property
  • Respectful Behaviour
  • Accessible Learning
All Sheridan policies can be viewed on the Sheridan policy website.

Appropriate use of generative Artificial Intelligence tools: In alignment with Sheridan's Academic Integrity Policy, students should consult with their professors and/or refer to evaluation instructions regarding the appropriate use, or prohibition, of generative Artificial Intelligence (AI) tools for coursework. Turnitin AI detection software may be used by faculty members to screen assignment submissions or exams for unauthorized use of artificial intelligence.

Course Outline Changes: The information contained in this Course Outline including but not limited to faculty and program information and course description is subject to change without notice. Nothing in this Course Outline should be viewed as a representation, offer and/or warranty. Students are responsible for reading the Important Notice and Disclaimer which applies to Programs and Courses.
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