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Credit Value: 3.0
Credit Value Notes: N/A
Effective: Fall 2013
Prerequisites:
N/A
Corequisites:
N/A
Equivalents:
N/A
Pre/Co/Equiv Notes: N/A |
Course
Name (short): Mobile Support Blackberry
School: Applied Comput and Eng Science
Program(s):
Information Technologies Suppo
Program Coordinator(s):
Mark Orlando
Course Leader or Contact: Ann Cadger
Originator: Christina Spadafora
Designate: Christina Spadafora
Version: 10.0
Status: Approved (APPR)
Calendar Description
This course is the first in a series of courses offered through the
BlackBerry® Academic Program and will provide students with the
knowledge and skills needed to support BlackBerry® smart phones in an
enterprise environment.
Typical Instructional Format
Lecture
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42.0 |
| Total hours: |
42.0 |
Courses may be offered in other formats.
Section I Notes:
N/A
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Detailed Description
Students gain the knowledge and skills necessary to support
BlackBerry® smartphones in a BlackBerry Enterprise Server
environment. Students learn to manage smartphones from the user's
perspective using desktop/web desktop software and from the
enterprise level using the BlackBerry Enterprise Server.
Program Context
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| Information Technologies Suppo |
Program Coordinator: Mark Orlando |
This course is a required core
component of the Information
Technology Support Services
program. It links with other
courses in software and
hardware to develop an
advanced level of skill in
using current technology and
solving computer-related
problems. The skills learned
in this course will give the
student an insight into the
mobile environment.
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Course Critical Performance and Learning Outcomes
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Critical Performance
By the end of this course, students will have demonstrated the ability
to support BlackBerry smartphones in an enterprise environment.
Learning Outcomes
To achieve the critical performance, students will have demonstrated
the ability to:
1. describe the mobile operating system environment
2. identify the components of common wireless networks
3. manage BlackBerry desktop and web desktop software
4. define BlackBerry smartphone security features
5. apply troubleshooting technicques to BlackBerry smartphone case
scenarios
6. identify smartphone activation methods
7. analyze the BlackBerry Enterprise Server (BES) architecture
8. describe data flow within the BES
9. define the BES security components
10. demonstrate BES administration services
11. demonstrate BlackBerry smartphone management within the BES
12. monitor the BES environment
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Evaluation Plan
Students demonstrate their learning in the following ways:
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Students demonstrate their learning in the following ways:
Mid-Term exam 1 x 25% 25%
Final exam 1 x 25% 25%
Assignments 8-10 50%
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Provincial Context
The course meets the following Ministry of Training, Colleges and Universities requirements:
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Essential Employability
Skills
Essential Employability Skills emphasized in the course:
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X
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Communication
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X
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Critical Thinking & Problem Solving
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Interpersonal
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Numeracy |
X
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Information
Management |
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Personal
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Notes: N/A
Prior Learning Assessment and Recognition
PLAR Contact: Multiple PLA Contacts
Students may apply to receive credit by demonstrating achievement
of the course learning outcomes through previous life and work experiences.
This course is eligible for challenge through the following
method(s):
| Challenge Exam |
Portfolio |
Interview |
Other |
Not Eligible for PLAR |
| X |
X |
X |
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Notes: One or more criteria will be used for assessment
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Some details of this outline may change as a result of circumstances such as weather cancellations, College and student activities, and class timetabling.
Effective term: Fall 2013
Professor: Multiple Professors
Textbook(s): Recommended reading:
Supporting the BlackBerry Enterprise Server in a Microsoft Exchange
Environment for BlackBerry Enterprise Server version 5.0/Textbook
(BlackBerry Academic Program/2010 Research in Motion)
Applicable student group(s): Information Technology Support Services
Course Details:Description:
Module 1: Introduction to Mobile Computing Module
Learning Outcome(s): 1, 2
- Mobile Operating Systems
- Wireless networks
Module 2: BlackBerry Smartphone Management
Learning Outcome(s): 3, 4, 5
- BlackBerry smartphones specifics
- BlackBerry desktop/web desktop software configuration and
troubleshooting
Module 3: Support
Learning Outcome(s): 5
- Troubleshooting steps
- Identifying BlackBerry user issues
Module 4: BlackBerry Enterprise Solution Learning Outcome(s): 9
- Cryptography
- Securing a BlackBerry smartphone
- Protecting BlackBerry smartphone data
Module 5: Enterprise Activation
Learning Outcome(s): 6
- Activation methods
- Troubleshooting activation issues
Module 6: BlackBerry Enterprise Server (BES) architecture
Learning Outcome(s): 7, 8, 9
- Server components
- Data flow through system
- Security features
Module 7: BlackBerry Administration Services
Learning Outcome(s): 10, 11
- Managing users/groups/roles
- Software configurations
- Managing policies
Module 8: BlackBerry Monitoring Service
Learning Outcome(s): 12
- Configuration of monitoring service
- Security features
- Troubleshooting Zones
Academic Honesty
The principle of academic honesty requires that all work submitted for evaluation and course credit be the original,
unassisted work of the student. Cheating or plagiarism including borrowing, copying, purchasing or collaborating on
work, except for group projects arranged and approved by the faculty member, or otherwise submitting work that is not
the student's own violates this principle and will not be tolerated. Instances of academic dishonesty, including
assisting another student to cheat, will be penalized as detailed in the Student Handbook.
Students who have any questions regarding whether or not specific circumstances involve a breach of academic
honesty are advised to discuss them with the faculty member prior to submitting the assignment in question.
Discrimination and Harassment
Sheridan is committed to provide a learning environment that respects the dignity, self esteem and fair treatment
of every person engaged in the learning process. Behaviour which is inconsistent with this principle will
not be tolerated. Details of Sheridan's policy on Harassment and Discrimination are available in the Student Handbook.
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