ACCG19725
Pharmacy Management and Inventory Control
 
  I: Administrative Information   II: Course Details   III: Topical Outline(s)  Printable Version   Public
 
Section I: Administrative Information
  Credit Value: 3.0
Credit Value Notes: N/A
Effective: Spring/Summer 2012
Prerequisites: N/A
Corequisites: N/A
Equivalents:
N/A
Pre/Co/Equiv Notes: A minimum B grade is required to pass this course in the Pharmacy Technician program. A minimum C grade is required to pass this course in the Retail Pharmacy Assistant program.

Course Name (short): Pharm Mgmt and Inventory Contr
School:
All Sheridan Schools
Program(s): Pharmacy Technician, Retail Pharmacy Assistant
Program Coordinator(s): Usama Elbayoumi
Course Leader or Contact: Carol Borscevski
Originator: Jennifer Campbell
Designate: Priya Ramesh
Version:
16.0
Status: Approved (APPR)

Calendar Description
Students examine and explore the field of pharmacy from a business perspective in this online distance education course.

Typical Instructional Format

Distance Education
42.0
Total hours: 42.0

Courses may be offered in other formats.

Section I Notes: This is a web-based course using Sheridan's learning management system. To take this course, students will need reliable access to the Internet. Students should have a basic level of comfort using computers as well as self-discipline to work online. A minimum B grade is required to pass this course in the Pharmacy Technician program. A minimum C grade is required to pass this course in the Retail Pharmacy Assistant program.

 
 
Section II: Course Details

Detailed Description
Students examine and explore the field of pharmacy from a business perspective in this online distance education course. Students utilize various resources to examine topics related but not limited to review articles, websites and, participate in online quizzes, online question and answer sessions, collaborative online group discussions and chats relating to topics such as inventory management, methods of inventory control, purchasing decisions, sources of supply, space and personnel management, dispensary layout and pricing practices. Students examine the legislation that influences business practices. They apply mathematical formulas and use basic arithmetic to calculate profit margins, inventory turnover rates, and product markups.

Program Context

 
Pharmacy Technician Program Coordinator: Usama Elbayoumi
This required course provides a strong foundation for Institutional Pharmacy Dispensing Theory and Lab HEAL15370.

Retail Pharmacy Assistant Program Coordinator: Usama Elbayoumi
This required first semester course provides a strong foundation for the principles of inventory management in a retail pharmacy setting.


Course Critical Performance and Learning Outcomes

 
 
Critical Performance
By the end of this course, students will have demonstrated the 
ability to apply basic business practices to successfully operate and 
manage a pharmacy and/or dispensary. 


Learning Outcomes
To achieve the critical performance, students will have demonstrated 
the ability to: 
1. Distinguish between the various types of Canadian pharmacy
   ownership,formats, choices,and services.
   CPTEA learning outcomes: 1.4, 1.7.
   NAPRA competencies: 1.3.7, 6.6.1.
2. Discuss current issues and trends that impact the business 
   practices of pharmacies in Ontario.
   CPTEA learning outcomes: 1.1, 1.4, 1.7, 1.8, 1.13, 2.3.2, 2.3.3,  
   2.3.4, 2.5, 3.1, 3.2, 7.1.1.
   NAPRA competencies: 1.1.1, 1.3.1, 1.3.2, 1.3.3, 1.3.4, 1.3.7,  
   7.1.1, 7.1.2. 
3. Use basic business/financial terminology and abbreviations.
   CPTEA learning outcomes: 1.7, 4.12, 6.8.1, 6.8.2. 
   NAPRA competencies: 7.1.1, 7.1.2, 7.1.3, 7.3.1, 8.2.2. 
4. Calculate inventory turnover rates and differentiate between ideal
   and less than ideal rates; discuss the importance of inventory  
   management. 
   CPTEA learning outcomes: 1.7, 6.8.1, 6.8.2.
   NAPRA competencies: 6.1.2, 6.2.1. 
5. Identify the various methods used for controlling and ordering  
   inventory including the use of POS and UPC Identification  
   Systems.
   CPTEA learning outcomes: 1.4, 1.5, 1.7, 2.7, 6.4, 6.8.1, 6.8.2.
   NAPRA competencies: 6.1.1, 6.1.2, 6.1.4, 6.2.1, 6.2.2, 6.2.4,   
   7.3.1, 8.2.3.
6. Make cost-effective purchasing decisions based on Paretos Law and 
   (JIT) just in  time ordering principles; recognize the financial 
   impact of various terms of payment. 
   CPTEA learning outcomes: 1.1, 1.7, 6.8.1
   NAPRA competencies: 1.3.1, 6.1.2.
7. List the names of common suppliers, the methods for ordering from  
   each, and the advantages and disadvantages various sources of  
   supply.
   CPTEA learning outcomes: 1.7, 1.8, 6.8.3. 
   NAPRA competencies: 1.3.3, 6.1.2, 6.2.1.   
8. Discuss  legislation and established policies and procedures with  
   regards to the purchasing,  receiving, storage, reconciliation,  
   and distribution of pharmaceuticals including narcotics,  
   controlled drugs, and targeted substances.
   CPTEA 6.8.4, 6.8.5, 6.8.9
   NAPRA 6.2.2, 6.2.3, 6.2.5
9. Discuss the principles and importance of basic display, effective 
   merchandising, product association, and customer service. 
   CPTEA learning outcomes: 1.4, 1.7, 2.3.2, 2.3.3, 2.3.4, 3.1, 3.2,
   6.9.
   NAPRA competencies: 1.1.1, 7.1.1, 7.1.2.
10.Create a pharmacy floor plan that meets the legal requirements 
   governing the practice of Pharmacy in Ontario; apply knowledge of
   space management, security, ergonomics, drug storage, traffic and 
   workflow in the dispensary. 
   CPTEA learning outcomes: 1.4, 1.7, 1.8, 4.10, 7.3.2.
   NAPRA competencies: 1.1.1, 1.3.3, 2.1.6, 6.2.2, 8.2.2.
11.Describe motivation, discipline, and coaching as it relates to 
   effective personnel management; create a policy and procedure  
   related to personnel management.
   CPTEA learning outcomes: 1.2, 1.7, 2.3.1, 2.3.2, 2.3.3, 2.3.4,  
   2.3.5, 3.2, 7.1.2, 7.1.3, 7.4.1.
   NAPRA competencies: 1.3.1, 1.3.3, 7.1.1, 7.1.2, 7.1.3, 7.3.1,  
   8.1.1, 8.2.2, 8.2.3. 
12.Apply workplace pricing policies and pricing constraints.
   CPTEA 4.12
13. Discuss the importance of rotating inventory, restocking, and  
    monitoring expiry dates along with the procedures for the proper  
    storage, handling, distribution, removal, and disposal of  
    expired  and unusable drugs. 
    CPTEA 6.8.7, 6.8.8
    NAPRA 6.2.2, NAPRA 6.2.2




Evaluation Plan
Students demonstrate their learning in the following ways:

 
Individual Assignments (4 x 5%)              20%
Small Group Work                              5%
Online Question & Answer Sessions (5 x 5%)   25%
Large Group Discussions                      10%
Online Mid term Quiz                         10%
Online Final Exam                            30%
Total                                       100%

A B grade is required to pass this course in the Pharmacy Technician 
program.

A C grade is required to pass this course in the Retail Pharmacy 
Assistant program.


CCTEA and NAPRA Competencies Mapping 
Evaluation Method       CPTEA	            NAPRA

Individual              1.1, 1.4, 1.5,      1.1.1, 1.3.1, 1.3.3, 
Assignments             1.7, 1.8, 2.5,      1.3.4, 1.3.7, 2.1.6,
                        2.7, 2.8, 3.1,      6.1.3, 6.1.4, 6.2.1, 
                        4.10,4.12,          2,6.2.3,6.2.5,  
                        6.8.1, 6.8.7, 6.9   7.1.1, 7.1.3, 7.3.1,    
                                            8.1.1, 8.2.1, 8.2.2,
                                            8.2.3, 8.2.4 

Small Group Work        1.1, 1.4, 1.7, 1.8,   1.1.1, 1.3.2, 1.3.3,
                        1.13, 2.3.1, 2.3.2,   1.3.4, 1.3.7, 6.1.1,
                        2.3.3, 2.3.4, 2.3.5,  6.1.2, 6.1.3, 6.2.1,
                        3.1, 3.2              6.2.2, 7.1.1, 7.1.2,    
                                              7.3.1, 8.2.1

Online Question &       1.4, 1.7, 1.8, 1.13,  1.1.1, 1.3.4, 1.3.7,    
 Answer  Sessions     2.3.1, 2.3.2, 2.3.3,   6.1.1, 6.1.2, 6.1.3,
                      2.3.4, 2.3.5, 3.1,     6.2.1, 6.2.2, 6.2.4,
                      6.8.3, 6.8.7, 6.8.8,   7.1.1
                      6.8.9, 7.1.2, 7.1.3, 
                      7.1.5

Large Group           1.1, 1.2, 1.4, 1.7,     1.1.1, 1.3.1, 1.3.3,
Discussion            1.8, 1.12, 2.3.1,       1.3.4, 1.3.7, 6.2.2,
                      2.3.2, 2.3.3, 2.3.4,    7.1.1, 7.1.2, 8.1.1
                      2.3.5, 7.1.2, 7.1.3,
                      7.1.5

Online Mid term Quiz  1.4, 1.7, 2.7,          1.1.1, 1.3.4, 1.3.7,
                      3.1, 6.8.1, 6.8.2,      6.1.1, 6.1.2, 6.1.3,
                      6.8.3, 6.8.5, 6.8.9,    6.2.1, 6.2.2, 6.2.4,
                      6.9                     7.1.1, 7.3.1 

Online Final Exam    1.2,1.4, 1.5, 1.7,       1.1.1, 1.3.4,
                     2.7, 3.1, 4.10,          1.3.7, 2.1.6, 6.1.1,
                     4.12, 6.8.1,             6.1.2, 6.1.3, 6.1.4,
                     6.8.2, 6.8.3, 6.8.5,     6.2.1, 6.2.2, 6.2.3,
                     6.8.7, 6.8.9, 6.9,       6.2.4, 6.2.5, 7.1.1,
                     7.1.1, 7.1.2, 7.1.3,     7.3.1, 8.1.1
                     7.3.2, 7.4.1

TEST AND ASSIGNMENT PROTOCOL          in SECTION III
Provincial Context
The course meets the following Ministry of Training, Colleges and Universities requirements:

 

Essential Employability Skills
Essential Employability Skills emphasized in the course:

X Communication X Critical Thinking & Problem Solving X Interpersonal
X Numeracy X Information Management   Personal

Notes: N/A

Prior Learning Assessment and Recognition
PLAR Contact: Reg.Off. Share Space

Students may apply to receive credit by demonstrating achievement of the course learning outcomes through previous life and work experiences. This course is eligible for challenge through the following method(s):

Challenge Exam Portfolio Interview Other Not Eligible for PLAR
X X X    

Notes: Students must successfully complete all the marked skills.

 
 
Section III: Topical Outline
Some details of this outline may change as a result of circumstances such as weather cancellations, College and student activities, and class timetabling.
Effective term: Spring/Summer 2012
Professor: Carol Borscevski
Textbook(s):
Required:
Atlas, M., Faris,A., Introduction to inventory management for 
pharmacy technicians,  Pharmacy Tech Consultants  
ISBN : 978-9810411-1-7

Recommended:
Atlas, M., Faris, A., Community pharmacy practices, Pharmacy Tech 
Consultants Ltd.  ISBN : 978-0-9780571-4-5

Applicable student group(s): Pharmacy Technician program and Retail Pharmacy Assistant program
Course Details:
Module 1: Orientation (Unit 1)
Unit 1: An Introduction to Online Learning
e-learning, traits of successful e-learning, types of learners, tips 
on how to become an e-learner, overview of computer system, basic 
computer skills, hints for learning online, plagiarism and correct 
referencing of online sources

Assignments: Review online presentation, post a brief self-
introduction to the discussion board; assessment item(s) for this 
lesson consists of score from self-introduction posting 



Module 2: Pharmacy as a Business (Units 2, 3, & 4)
Unit 2: Pharmacy as a Business
legislation that influences business practice types of pharmacy 
ownerships, store formats, physical locations and services provided

Assignments: Review assigned textbook readings, online 
presentation and participate in online question and answer session; 
assessment item(s) for this lesson consists of score from online 
question and answer session 


Unit 3: Examining the Field of Pharmacy Today
Highlights from the "Trends and Insights 2009 Survey of Pharmacists", 
the new expanded scope of practice for pharmacy technicians.

Assignments: Review assigned textbook readings, online presentation 
and participates in online group discussion; assessment item(s) for 
this lesson consists of score from the large group discussions 


Unit 4: Business Plans and Financial Statements and Terminology
assets, liabilities, net worth, gross profit, cash flow, and cost of 
goods sold (COGS), profitability, return on investment (ROI), 
efficiency and solvency

Assignments: Review assigned textbook readings, online 
presentation and participate in online question and answer session; 
assessment item(s) for this lesson consists of score from online 
question and answer session



Module 3: Managing Inventory (Units 5 & 6)
Unit 5: Managing Inventory
goals of inventory management, benefits of good inventory management, 
consequences of poor inventory management, inventory management as an 
approach to improved customer service

Assignments: Review assigned textbook readings, online 
presentation and participate in online question and answer session; 
assessment item(s) for this lesson consists of score from online 
question and answer session


Unit 6: Methods of Inventory Control
the Visual or Wantbook Method, Periodic Method, Perpetual Method

Assignments: Review assigned textbook readings, online presentation 
and participates in online question and answer session; assessment 
item(s) for this lesson consists of score from online question and 
answer session



Module 4: Purchasing Decisions (Units 7 & 8)
Unit 7: Purchasing Decisions
Pareto's Law, inventory turnover rates, value of goods available for 
sale, cost of goods sold (COGS), average inventory, beginning 
inventory and ending inventory, (JIT) Just-in-time purchasing, prime 
vendor purchasing, advantages and disadvantages of group buying and 
private label lines
Assignments: Review assigned textbook readings, online 
presentation and participate in online question and answer session; 
assessment item(s) for this lesson consists of score from online 
question and answer session


Unit 8: Purchasing Decisions
factors that need to be considered when purchasing, factors that may 
impact future patterns of demand, importance of order and reorder 
quantities, managing drug shortages; terms of payment, sources of 
supply, advantages and disadvantages of buying -direct- vs. buying 
from a wholesaler

Assignments: Review assigned textbook readings, online presentation; 
assessment item (s) for this lesson consists of score from  MID-TERM 
QUIZ



Module 5: Sources of Supply (Unit 9)
Unit 9: Sources of Supply
methods and procedures for ordering and returning goods, 
devices (electronic and other) used for placing orders, policies for 
ordering and destroying narcotics and controlled drugs, procedures 
for product recalls, expired and defective and damaged products.

Assignments: review assigned textbook readings, online 
presentation, complete Assignment #1 (Request for the Destruction of 
Narcotics and Controlled Drugs); assessment item(s) for this lesson 
consists of score from Assignment #1 (Request for the Destruction of 
Narcotics and Controlled Drugs)



Module 6: Space and Personnel Management (Units 10, 11 & 12)
Unit 10: Merchandising and Customer Service
merchandising techniques, space management, product association, the 
importance of customer service, product shrinkage including employee 
theft, shoplifting, technical and administrative errors and vendor 
fraud

Assignments: Review assigned textbook readings, online presentation, 
participate in a site visit to local pharmacy and complete Assignment 
#2 (Site Visit to Pharmacy); assessment item(s) for this lesson 
consists of score from Assignment #2 (Site Visit to Pharmacy)


Unit 11: Dispensary Layout and Drug Storage
floor plan design, drug storage, essential requirements/equipment, 
ergonomics and other factors that affect employees

Assignments: Review assigned textbook readings, online 
presentation, complete Assignment # 3 (Pharmacy Floor Plan); 
assessment item(s) for this lesson consists of score from Assignment 
# 3 (Pharmacy Floor Plan ¿ small group work)



Unit 12: Pharmacy Management
employee motivation, employee discipline, employee 
training/mentoring, job opportunities for Technicians as Managers

Assignments: Review assigned textbook readings, online 
presentation, complete Assignment #3 (Human Resources and QA Policies 
and Procedures ); assessment item(s) for this lesson consists of 
score from Assignment 
#3 (Human Resources and QA Policies and Procedures)




Module 7: Business Math (Unit 13)
Unit 13: Business Math
calculating and solving mathematical problems such as quantity 
discounts, promotional discounts, cash discounts, loss-leader 
pricing, leader pricing, gross margin/profit margin; using basic 
arithmetic to calculate a retail price from cost and cost from retail 
prices; calculations for determining whether to buy dated goods

Assignments: Review assigned textbook readings, online presentation 
and complete Assignment #5 (Pharmacy Math); assessment item(s) for 
this lesson consists of score from Assignment #5 (Pharmacy Math)


Lesson 14
FINAL EXAM
this session is dedicated entirely to the final exam
Readings: review of all course materials

Assignments: Complete FINAL EXAM  
assessment item(s) from this lesson consists of score from the FINAL 
EXAM




TEST AND ASSIGNMENT PROTOCOL       Cont'd from SECTION II
 
To encourage behaviours that will help students to be successful in 
the workplace and to ensure that students receive credit for their 
individual work, the following rules apply to every course offered 
within the Faculty of Applied Health and Community Studies.  
            
1. The professor will specify in writing, test dates, times, 
   due dates and any special instructions for submitting assignments 
   and projects. 
2. Students must write all tests at the specified times. Missed 
   tests, in-class activities, assignments and presentations are 
   awarded a mark of zero.  If an extension or make-up opportunity is 
   approved by the professor as outlined below, the mark of zero may 
   be revised by subsequent performance.  The penalty for late 
   submission of written assignments is a loss of 10% per day for up 
   to five business days (excluding weekends and statutory holidays), 
   after which, a grade of zero is assigned. Business days include 
   any day that the college is open for business, whether the student 
   has scheduled classes that day or not.  
3. Students, who miss a test or in-class activity or assignment or 
   fail to submit an assignment on time due to exceptional 
   circumstances, are required to notify their professor in advance 
   of the class whenever possible.  A make-up test may be supplied 
   for students who provide an acceptable explanation of their 
   absence and/or acceptable documentation explaining their absence 
   (e.g., a medical certificate). All make-up tests are to be written
   at a time and place specified by the professor upon the student's 
   return. Alternately, students may be given an opportunity to earn 
   the associated marks by having a subsequent test count for the 
   additional marks. Exceptional circumstances may result in a 
   modification of due dates for assignments.
4. Unless otherwise specified, assignments and projects must be 
   submitted at the beginning of class. 
5. Students must complete every assignment as an individual effort  
   Unless,the professor specifies otherwise.
6. Since there may be instances of grade appeal or questions 
   regarding the timely completion of assignments and/or extent of 
   individual effort, etc., students are strongly advised to keep, 
   and make available to their professor, if requested, a copy of all 
   assignments and working notes until the course grade has been 
   finalized.  
7. There will be no resubmission of work unless this has been 
   previously agreed to or suggested by the professor. 
8. Students must submit all assignments in courses with practical lab 
   and field components in order to pass the course.


Academic Honesty
The principle of academic honesty requires that all work submitted for evaluation and course credit be the original, unassisted work of the student. Cheating or plagiarism including borrowing, copying, purchasing or collaborating on work, except for group projects arranged and approved by the faculty member, or otherwise submitting work that is not the student's own violates this principle and will not be tolerated. Instances of academic dishonesty, including assisting another student to cheat, will be penalized as detailed in the Student Handbook.

Students who have any questions regarding whether or not specific circumstances involve a breach of academic honesty are advised to discuss them with the faculty member prior to submitting the assignment in question.

Discrimination and Harassment
Sheridan is committed to provide a learning environment that respects the dignity, self esteem and fair treatment of every person engaged in the learning process. Behaviour which is inconsistent with this principle will not be tolerated. Details of Sheridan's policy on Harassment and Discrimination are available in the Student Handbook.
 
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