Detailed Description
Students examine and explore the field of pharmacy from a business
perspective in this online distance education course. Students
utilize various resources to examine topics related but not limited
to review articles, websites and, participate in online quizzes,
online question and answer sessions, collaborative online group
discussions and chats relating to topics such as inventory
management, methods of inventory control, purchasing decisions,
sources of supply, space and personnel management,
dispensary layout and pricing practices. Students examine the
legislation that influences business practices. They apply
mathematical formulas and use basic arithmetic to calculate profit
margins, inventory turnover rates, and product markups.
Program Context
|
Pharmacy Technician |
Program Coordinator: Usama Elbayoumi |
This required course provides
a strong foundation for
Institutional Pharmacy
Dispensing Theory and Lab
HEAL15370.
Retail Pharmacy Assistant |
Program Coordinator: Usama Elbayoumi |
This required first semester
course provides a strong
foundation for the principles
of inventory management in a
retail pharmacy setting.
|
Course Critical Performance and Learning Outcomes
|
Critical Performance
By the end of this course, students will have demonstrated the
ability to apply basic business practices to successfully operate and
manage a pharmacy and/or dispensary.
Learning Outcomes
To achieve the critical performance, students will have demonstrated
the ability to:
1. Distinguish between the various types of Canadian pharmacy
ownership,formats, choices,and services.
CPTEA learning outcomes: 1.4, 1.7.
NAPRA competencies: 1.3.7, 6.6.1.
2. Discuss current issues and trends that impact the business
practices of pharmacies in Ontario.
CPTEA learning outcomes: 1.1, 1.4, 1.7, 1.8, 1.13, 2.3.2, 2.3.3,
2.3.4, 2.5, 3.1, 3.2, 7.1.1.
NAPRA competencies: 1.1.1, 1.3.1, 1.3.2, 1.3.3, 1.3.4, 1.3.7,
7.1.1, 7.1.2.
3. Use basic business/financial terminology and abbreviations.
CPTEA learning outcomes: 1.7, 4.12, 6.8.1, 6.8.2.
NAPRA competencies: 7.1.1, 7.1.2, 7.1.3, 7.3.1, 8.2.2.
4. Calculate inventory turnover rates and differentiate between ideal
and less than ideal rates; discuss the importance of inventory
management.
CPTEA learning outcomes: 1.7, 6.8.1, 6.8.2.
NAPRA competencies: 6.1.2, 6.2.1.
5. Identify the various methods used for controlling and ordering
inventory including the use of POS and UPC Identification
Systems.
CPTEA learning outcomes: 1.4, 1.5, 1.7, 2.7, 6.4, 6.8.1, 6.8.2.
NAPRA competencies: 6.1.1, 6.1.2, 6.1.4, 6.2.1, 6.2.2, 6.2.4,
7.3.1, 8.2.3.
6. Make cost-effective purchasing decisions based on Paretos Law and
(JIT) just in time ordering principles; recognize the financial
impact of various terms of payment.
CPTEA learning outcomes: 1.1, 1.7, 6.8.1
NAPRA competencies: 1.3.1, 6.1.2.
7. List the names of common suppliers, the methods for ordering from
each, and the advantages and disadvantages various sources of
supply.
CPTEA learning outcomes: 1.7, 1.8, 6.8.3.
NAPRA competencies: 1.3.3, 6.1.2, 6.2.1.
8. Discuss legislation and established policies and procedures with
regards to the purchasing, receiving, storage, reconciliation,
and distribution of pharmaceuticals including narcotics,
controlled drugs, and targeted substances.
CPTEA 6.8.4, 6.8.5, 6.8.9
NAPRA 6.2.2, 6.2.3, 6.2.5
9. Discuss the principles and importance of basic display, effective
merchandising, product association, and customer service.
CPTEA learning outcomes: 1.4, 1.7, 2.3.2, 2.3.3, 2.3.4, 3.1, 3.2,
6.9.
NAPRA competencies: 1.1.1, 7.1.1, 7.1.2.
10.Create a pharmacy floor plan that meets the legal requirements
governing the practice of Pharmacy in Ontario; apply knowledge of
space management, security, ergonomics, drug storage, traffic and
workflow in the dispensary.
CPTEA learning outcomes: 1.4, 1.7, 1.8, 4.10, 7.3.2.
NAPRA competencies: 1.1.1, 1.3.3, 2.1.6, 6.2.2, 8.2.2.
11.Describe motivation, discipline, and coaching as it relates to
effective personnel management; create a policy and procedure
related to personnel management.
CPTEA learning outcomes: 1.2, 1.7, 2.3.1, 2.3.2, 2.3.3, 2.3.4,
2.3.5, 3.2, 7.1.2, 7.1.3, 7.4.1.
NAPRA competencies: 1.3.1, 1.3.3, 7.1.1, 7.1.2, 7.1.3, 7.3.1,
8.1.1, 8.2.2, 8.2.3.
12.Apply workplace pricing policies and pricing constraints.
CPTEA 4.12
13. Discuss the importance of rotating inventory, restocking, and
monitoring expiry dates along with the procedures for the proper
storage, handling, distribution, removal, and disposal of
expired and unusable drugs.
CPTEA 6.8.7, 6.8.8
NAPRA 6.2.2, NAPRA 6.2.2
|
Evaluation Plan
Students demonstrate their learning in the following ways:
|
Individual Assignments (4 x 5%) 20%
Small Group Work 5%
Online Question & Answer Sessions (5 x 5%) 25%
Large Group Discussions 10%
Online Mid term Quiz 10%
Online Final Exam 30%
Total 100%
A B grade is required to pass this course in the Pharmacy Technician
program.
A C grade is required to pass this course in the Retail Pharmacy
Assistant program.
CCTEA and NAPRA Competencies Mapping
Evaluation Method CPTEA NAPRA
Individual 1.1, 1.4, 1.5, 1.1.1, 1.3.1, 1.3.3,
Assignments 1.7, 1.8, 2.5, 1.3.4, 1.3.7, 2.1.6,
2.7, 2.8, 3.1, 6.1.3, 6.1.4, 6.2.1,
4.10,4.12, 2,6.2.3,6.2.5,
6.8.1, 6.8.7, 6.9 7.1.1, 7.1.3, 7.3.1,
8.1.1, 8.2.1, 8.2.2,
8.2.3, 8.2.4
Small Group Work 1.1, 1.4, 1.7, 1.8, 1.1.1, 1.3.2, 1.3.3,
1.13, 2.3.1, 2.3.2, 1.3.4, 1.3.7, 6.1.1,
2.3.3, 2.3.4, 2.3.5, 6.1.2, 6.1.3, 6.2.1,
3.1, 3.2 6.2.2, 7.1.1, 7.1.2,
7.3.1, 8.2.1
Online Question & 1.4, 1.7, 1.8, 1.13, 1.1.1, 1.3.4, 1.3.7,
Answer Sessions 2.3.1, 2.3.2, 2.3.3, 6.1.1, 6.1.2, 6.1.3,
2.3.4, 2.3.5, 3.1, 6.2.1, 6.2.2, 6.2.4,
6.8.3, 6.8.7, 6.8.8, 7.1.1
6.8.9, 7.1.2, 7.1.3,
7.1.5
Large Group 1.1, 1.2, 1.4, 1.7, 1.1.1, 1.3.1, 1.3.3,
Discussion 1.8, 1.12, 2.3.1, 1.3.4, 1.3.7, 6.2.2,
2.3.2, 2.3.3, 2.3.4, 7.1.1, 7.1.2, 8.1.1
2.3.5, 7.1.2, 7.1.3,
7.1.5
Online Mid term Quiz 1.4, 1.7, 2.7, 1.1.1, 1.3.4, 1.3.7,
3.1, 6.8.1, 6.8.2, 6.1.1, 6.1.2, 6.1.3,
6.8.3, 6.8.5, 6.8.9, 6.2.1, 6.2.2, 6.2.4,
6.9 7.1.1, 7.3.1
Online Final Exam 1.2,1.4, 1.5, 1.7, 1.1.1, 1.3.4,
2.7, 3.1, 4.10, 1.3.7, 2.1.6, 6.1.1,
4.12, 6.8.1, 6.1.2, 6.1.3, 6.1.4,
6.8.2, 6.8.3, 6.8.5, 6.2.1, 6.2.2, 6.2.3,
6.8.7, 6.8.9, 6.9, 6.2.4, 6.2.5, 7.1.1,
7.1.1, 7.1.2, 7.1.3, 7.3.1, 8.1.1
7.3.2, 7.4.1
TEST AND ASSIGNMENT PROTOCOL in SECTION III
|
Provincial Context
The course meets the following Ministry of Training, Colleges and Universities requirements:
|
Essential Employability
Skills
Essential Employability Skills emphasized in the course:
X
|
Communication
|
X
|
Critical Thinking & Problem Solving
|
X
|
Interpersonal
|
X
|
Numeracy |
X
|
Information
Management |
|
Personal
|
Notes: N/A
Prior Learning Assessment and Recognition
PLAR Contact: Reg.Off. Share Space
Students may apply to receive credit by demonstrating achievement
of the course learning outcomes through previous life and work experiences.
This course is eligible for challenge through the following
method(s):
Challenge Exam |
Portfolio |
Interview |
Other |
Not Eligible for PLAR |
X |
X |
X |
|
|
Notes: Students must successfully complete all the marked skills.
|
|
Some details of this outline may change as a result of circumstances such as weather cancellations, College and student activities, and class timetabling.
Effective term: Spring/Summer 2012
Professor: Carol Borscevski
Textbook(s): Required:
Atlas, M., Faris,A., Introduction to inventory management for
pharmacy technicians, Pharmacy Tech Consultants
ISBN : 978-9810411-1-7
Recommended:
Atlas, M., Faris, A., Community pharmacy practices, Pharmacy Tech
Consultants Ltd. ISBN : 978-0-9780571-4-5
Applicable student group(s): Pharmacy Technician program and Retail Pharmacy Assistant program
Course Details:Module 1: Orientation (Unit 1)
Unit 1: An Introduction to Online Learning
e-learning, traits of successful e-learning, types of learners, tips
on how to become an e-learner, overview of computer system, basic
computer skills, hints for learning online, plagiarism and correct
referencing of online sources
Assignments: Review online presentation, post a brief self-
introduction to the discussion board; assessment item(s) for this
lesson consists of score from self-introduction posting
Module 2: Pharmacy as a Business (Units 2, 3, & 4)
Unit 2: Pharmacy as a Business
legislation that influences business practice types of pharmacy
ownerships, store formats, physical locations and services provided
Assignments: Review assigned textbook readings, online
presentation and participate in online question and answer session;
assessment item(s) for this lesson consists of score from online
question and answer session
Unit 3: Examining the Field of Pharmacy Today
Highlights from the "Trends and Insights 2009 Survey of Pharmacists",
the new expanded scope of practice for pharmacy technicians.
Assignments: Review assigned textbook readings, online presentation
and participates in online group discussion; assessment item(s) for
this lesson consists of score from the large group discussions
Unit 4: Business Plans and Financial Statements and Terminology
assets, liabilities, net worth, gross profit, cash flow, and cost of
goods sold (COGS), profitability, return on investment (ROI),
efficiency and solvency
Assignments: Review assigned textbook readings, online
presentation and participate in online question and answer session;
assessment item(s) for this lesson consists of score from online
question and answer session
Module 3: Managing Inventory (Units 5 & 6)
Unit 5: Managing Inventory
goals of inventory management, benefits of good inventory management,
consequences of poor inventory management, inventory management as an
approach to improved customer service
Assignments: Review assigned textbook readings, online
presentation and participate in online question and answer session;
assessment item(s) for this lesson consists of score from online
question and answer session
Unit 6: Methods of Inventory Control
the Visual or Wantbook Method, Periodic Method, Perpetual Method
Assignments: Review assigned textbook readings, online presentation
and participates in online question and answer session; assessment
item(s) for this lesson consists of score from online question and
answer session
Module 4: Purchasing Decisions (Units 7 & 8)
Unit 7: Purchasing Decisions
Pareto's Law, inventory turnover rates, value of goods available for
sale, cost of goods sold (COGS), average inventory, beginning
inventory and ending inventory, (JIT) Just-in-time purchasing, prime
vendor purchasing, advantages and disadvantages of group buying and
private label lines
Assignments: Review assigned textbook readings, online
presentation and participate in online question and answer session;
assessment item(s) for this lesson consists of score from online
question and answer session
Unit 8: Purchasing Decisions
factors that need to be considered when purchasing, factors that may
impact future patterns of demand, importance of order and reorder
quantities, managing drug shortages; terms of payment, sources of
supply, advantages and disadvantages of buying -direct- vs. buying
from a wholesaler
Assignments: Review assigned textbook readings, online presentation;
assessment item (s) for this lesson consists of score from MID-TERM
QUIZ
Module 5: Sources of Supply (Unit 9)
Unit 9: Sources of Supply
methods and procedures for ordering and returning goods,
devices (electronic and other) used for placing orders, policies for
ordering and destroying narcotics and controlled drugs, procedures
for product recalls, expired and defective and damaged products.
Assignments: review assigned textbook readings, online
presentation, complete Assignment #1 (Request for the Destruction of
Narcotics and Controlled Drugs); assessment item(s) for this lesson
consists of score from Assignment #1 (Request for the Destruction of
Narcotics and Controlled Drugs)
Module 6: Space and Personnel Management (Units 10, 11 & 12)
Unit 10: Merchandising and Customer Service
merchandising techniques, space management, product association, the
importance of customer service, product shrinkage including employee
theft, shoplifting, technical and administrative errors and vendor
fraud
Assignments: Review assigned textbook readings, online presentation,
participate in a site visit to local pharmacy and complete Assignment
#2 (Site Visit to Pharmacy); assessment item(s) for this lesson
consists of score from Assignment #2 (Site Visit to Pharmacy)
Unit 11: Dispensary Layout and Drug Storage
floor plan design, drug storage, essential requirements/equipment,
ergonomics and other factors that affect employees
Assignments: Review assigned textbook readings, online
presentation, complete Assignment # 3 (Pharmacy Floor Plan);
assessment item(s) for this lesson consists of score from Assignment
# 3 (Pharmacy Floor Plan ¿ small group work)
Unit 12: Pharmacy Management
employee motivation, employee discipline, employee
training/mentoring, job opportunities for Technicians as Managers
Assignments: Review assigned textbook readings, online
presentation, complete Assignment #3 (Human Resources and QA Policies
and Procedures ); assessment item(s) for this lesson consists of
score from Assignment
#3 (Human Resources and QA Policies and Procedures)
Module 7: Business Math (Unit 13)
Unit 13: Business Math
calculating and solving mathematical problems such as quantity
discounts, promotional discounts, cash discounts, loss-leader
pricing, leader pricing, gross margin/profit margin; using basic
arithmetic to calculate a retail price from cost and cost from retail
prices; calculations for determining whether to buy dated goods
Assignments: Review assigned textbook readings, online presentation
and complete Assignment #5 (Pharmacy Math); assessment item(s) for
this lesson consists of score from Assignment #5 (Pharmacy Math)
Lesson 14
FINAL EXAM
this session is dedicated entirely to the final exam
Readings: review of all course materials
Assignments: Complete FINAL EXAM
assessment item(s) from this lesson consists of score from the FINAL
EXAM
TEST AND ASSIGNMENT PROTOCOL Cont'd from SECTION II
To encourage behaviours that will help students to be successful in
the workplace and to ensure that students receive credit for their
individual work, the following rules apply to every course offered
within the Faculty of Applied Health and Community Studies.
1. The professor will specify in writing, test dates, times,
due dates and any special instructions for submitting assignments
and projects.
2. Students must write all tests at the specified times. Missed
tests, in-class activities, assignments and presentations are
awarded a mark of zero. If an extension or make-up opportunity is
approved by the professor as outlined below, the mark of zero may
be revised by subsequent performance. The penalty for late
submission of written assignments is a loss of 10% per day for up
to five business days (excluding weekends and statutory holidays),
after which, a grade of zero is assigned. Business days include
any day that the college is open for business, whether the student
has scheduled classes that day or not.
3. Students, who miss a test or in-class activity or assignment or
fail to submit an assignment on time due to exceptional
circumstances, are required to notify their professor in advance
of the class whenever possible. A make-up test may be supplied
for students who provide an acceptable explanation of their
absence and/or acceptable documentation explaining their absence
(e.g., a medical certificate). All make-up tests are to be written
at a time and place specified by the professor upon the student's
return. Alternately, students may be given an opportunity to earn
the associated marks by having a subsequent test count for the
additional marks. Exceptional circumstances may result in a
modification of due dates for assignments.
4. Unless otherwise specified, assignments and projects must be
submitted at the beginning of class.
5. Students must complete every assignment as an individual effort
Unless,the professor specifies otherwise.
6. Since there may be instances of grade appeal or questions
regarding the timely completion of assignments and/or extent of
individual effort, etc., students are strongly advised to keep,
and make available to their professor, if requested, a copy of all
assignments and working notes until the course grade has been
finalized.
7. There will be no resubmission of work unless this has been
previously agreed to or suggested by the professor.
8. Students must submit all assignments in courses with practical lab
and field components in order to pass the course.
Academic Honesty
The principle of academic honesty requires that all work submitted for evaluation and course credit be the original,
unassisted work of the student. Cheating or plagiarism including borrowing, copying, purchasing or collaborating on
work, except for group projects arranged and approved by the faculty member, or otherwise submitting work that is not
the student's own violates this principle and will not be tolerated. Instances of academic dishonesty, including
assisting another student to cheat, will be penalized as detailed in the Student Handbook.
Students who have any questions regarding whether or not specific circumstances involve a breach of academic
honesty are advised to discuss them with the faculty member prior to submitting the assignment in question.
Discrimination and Harassment
Sheridan is committed to provide a learning environment that respects the dignity, self esteem and fair treatment
of every person engaged in the learning process. Behaviour which is inconsistent with this principle will
not be tolerated. Details of Sheridan's policy on Harassment and Discrimination are available in the Student Handbook.
|