Sheridan Course Outlines

Land Acknowledgement

Sheridan College resides on land that has been, and still is, the traditional territory of several Indigenous nations, including the Anishinaabe, the Haudenosaunee Confederacy, the Wendat, and the Mississaugas of the Credit First Nation. We recognize this territory is covered by the Dish with One Spoon treaty and the Two Row Wampum treaty, which emphasize the importance of joint stewardship, peace, and respectful relationships.

As an institution of higher learning Sheridan embraces the critical role that education must play in facilitating real transformational change. We continue our collective efforts to recognize Canada's colonial history and to take steps to meaningful Truth and Reconciliation.

Section I: Administrative Information

Total hours: 42.0
Credit Value: 3.0
Credit Value Notes: N/A
Effective: Fall 2017
Prerequisites: N/A
Corequisites: N/A
Equivalents: N/A
Pre/Co/Equiv Notes: IT Operations Program: Course completion should follow this order: SYST70004, INFO70036, SYST70005, APPL70053, TELE70003, COMM70042

Program(s): IT Operations, UNIX Operating Systems
Program Coordinator(s): N/A
Course Leader or Contact: N/A
Version: 20170905_00
Status: Approved (APPR)

Section I Notes: Due to the use of virtualization technology, students are required to bring their own laptops.

Section II: Course Details

Detailed Description
Develop the skills and knowledge necessary to support computer systems. Topics include the basic concepts and applications related to operating systems, computer hardware and software, types of computers, input and output devices, storage, file management and system configuration. Note: Due to the use of virtualization technology, students are required to bring their own laptops.

Program Context

IT Operations	Program Coordinator(s): N/A
This course links with the other courses in the program to develop an advanced level of skill in using current technology and solving computer-related problems. The operating system skills learned in this course will be utilized throughout the entire program.
UNIX Operating Systems	Program Coordinator(s): N/A
This course links with the other courses in the program to develop an advanced level of skill in using current technology and solving computer-related problems. The operating system skills learned in this course will be utilized throughout the entire program.

Course Critical Performance and Learning Outcomes

	Critical Performance:
	By the end of this course, students will have demonstrated the ability to: Analyse and support industry current operating systems.

Learning Outcomes:

To achieve the critical performance, students will have demonstrated the ability to:

Describe industry current operating system components
Identify each step of the boot/post process for each industry current operating system
Describe operating system installation processes including various set-up and advanced installation options for each industry current operating system
Describe how industry current operating systems manage file systems and storage
Identify and apply steps to manage users and groups, shared resources, and security
Explain the importance of disaster recovery and data protection
Define the steps to configure backup, repair and recovery utilities
Manage computer hardware systems to optimize performance
Identify, download and apply various shareware utilities and diagnostic software to analyze productivity performance
Research and troubleshoot using support documents and user groups
Examine numbering system (i.e. binary and hexadecimal) operations
Apply Boolean logic skills and parsing methodology

Evaluation Plan
Students demonstrate their learning in the following ways:

Evaluation Plan: IN-CLASS

	Section exams (2 x 15%)	30.0%
	Final exam	30.0%
	Numbering systems/Boolean logic quizzes (2 x 5%)	10.0%
	In class labs (5 x 3%)	15.0%
	Research Report	15.0%
	Total	100.0%

Evaluation Notes and Academic Missed Work Procedure:

To pass the course, students must achieve at least 50% overall in the course, as well as a 50% weighted average across the tests and the exams combined.

Provincial Context
The course meets the following Ministry of Colleges and Universities requirements:

Prior Learning Assessment and Recognition
PLAR Contact (if course is PLAR-eligible) - Office of the Registrar
Students may apply to receive credit by demonstrating achievement of the course learning outcomes through previous relevant work/life experience, service, self-study and training on the job. This course is eligible for challenge through the following method(s):

Challenge Exam
Notes: N/A

Section III: Topical Outline

Some details of this outline may change as a result of circumstances such as weather cancellations, College and student activities, and class timetabling.
Instruction Mode: In-Class
Professor: Multiple Professors
Resource(s):

	Type	Description
Required	Textbook	A+ Guide for IT Technical Support, Andrews, Jean, Cengage Learning, 9th Edition, ISBN 10: 1305266439, ISBN-13: 978-1305266438

Applicable student group(s): Continuing Education Students
Course Details:

Module 1:

Overview and Comparison of Operating Systems Components
Customizing and Operating System
Operating System Installation and Set-Up Procedure
Maintaining Windows

Module 2:

Numbering systems (binary and hexadecimal)
Boolean Logic and Parsing Methodology
Command Line overview

Module 3:

Detailed analysis of industry current operating systems:

Features and architecture
Managing computer hardware
Disaster recovery and data protection
Diagnostic utilities
Support documentation and support user groups
Troubleshooting techniques

Module 4:

Windows on the Network
Securing a PC

Sheridan Policies

It is recommended that students read the following policies in relation to course outlines:

Academic Integrity
Copyright
Intellectual Property
Respectful Behaviour
Accessible Learning

All Sheridan policies can be viewed on the Sheridan policy website.

Appropriate use of generative Artificial Intelligence tools: In alignment with Sheridan's Academic Integrity Policy, students should consult with their professors and/or refer to evaluation instructions regarding the appropriate use, or prohibition, of generative Artificial Intelligence (AI) tools for coursework. Turnitin AI detection software may be used by faculty members to screen assignment submissions or exams for unauthorized use of artificial intelligence.

Course Outline Changes: The information contained in this Course Outline including but not limited to faculty and program information and course description is subject to change without notice. Nothing in this Course Outline should be viewed as a representation, offer and/or warranty. Students are responsible for reading the Important Notice and Disclaimer which applies to Programs and Courses.

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