Operating Systems Technologies
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  I: Administrative Information   II: Course Details   III: Topical Outline(s)  Printable Version
Section I: Administrative Information
  Total hours: 42.0
Credit Value: 3.0
Credit Value Notes: N/A
Effective: Fall 2012
Prerequisites: N/A
Corequisites: N/A
Pre/Co/Equiv Notes: N/A

Program(s): IT Support Services Coop
Program Coordinator(s): Mark Orlando
Course Leader or Contact: Mark Orlando
Status: Approved - Under Rev (AREV)

Section I Notes: N/A

Section II: Course Details

Detailed Description
Students will gain knowledge of industry current operating systems through research and hands-on labs. Students will also be learning basic numbering systems used in computer architecture i.e. binary and hexadecimal and will be introduced to Boolean logic.

Program Context

IT Support Services Coop Program Coordinator: Mark Orlando
This course is a core component of the Information Technologies Support Services program. It links with other courses in software and hardware to develop an advanced level of skill in using current technology and solving computer-related problems. The operating system skills learned in this course will be utilized throughout the entire program.

Course Critical Performance and Learning Outcomes

 Critical Performance:

By the end of this course, students will have demonstrated the 
ability to analyze and support industry current operating systems.

Learning Outcomes:

To achieve the critical performance, students will have demonstrated 
the ability to:

1.  describe industry current operating system components
2.  identify each step of the boot/post process for each industry
    current operating system
3.  describe operating system installation processes including
    various setup and advanced installation options for each industry
    current operating system
4.  describe how industry current operating systems manage file
    systems and storage
5.  identify and apply steps to manage users and groups, shared
    shared resources, and security
6.  explain the importance of disaster recovery and data protection
7.  define the steps to configure backup, repair and recovery
8.  manage computer hardware systems to optimize performance
9.  identify, download and apply various shareware utilities and
    diagnostic software to analyze productivity performance
10. research and troubleshoot using support documents and user groups
11. examine numbering system (i.e. binary and hexadecimal) operations
12. apply Boolean logic skills and parsing methodology
Evaluation Plan
Students demonstrate their learning in the following ways:

Section exams                            2 x 15%      30%
Final exam                               1 x 30%      30%
Numbering systems/Boolean logic quizzes  2 x 5%       10%
In class labs                            5 x 3%       15%
Research report                          1 x 15%      15%
Provincial Context
The course meets the following Ministry of Training, Colleges and Universities requirements:


Essential Employability Skills
Essential Employability Skills emphasized in the course:

  Communication X Critical Thinking & Problem Solving   Interpersonal
X Numeracy X Information Management   Personal

Notes: N/A

Prior Learning Assessment and Recognition
PLAR Contact (if course is PLAR-eligible) : Office of the Registrar

Students may apply to receive credit by demonstrating achievement of the course learning outcomes through previous relevant work/life experience, service, self-study and training on the job. This course is eligible for challenge through the following method(s):

Challenge Exam Portfolio Interview Other Not Eligible for PLAR

Notes:  N/A

Section III: Topical Outline
Some details of this outline may change as a result of circumstances such as weather cancellations, College and student activities, and class timetabling.
Effective term: Fall 2012
Professor: Tba
COMPTIA A+ Guide to Managing and Maintaining Your PC, Comprehensive 
(with CD), 7th Edition
Author: Jean Andrews
Published by Course Technology, Inc. 

Applicable student group(s): Information Technologies Support Services (ITSS) students
Course Details:
Module 1:
Overview and comparison of Operating Systems components
Customizing and Operating System
Operating System Installation and setup procedure
Maintaining Windows

Module 2:
Numbering systems (binary and hexadecimal)
Boolean logic and parsing methodology
Command Line overview

Module 3:
Detailed analysis of industry current operating systems
  - Features and architecture
  - Managing computer hardware
  - Disaster recovery and data protection
  - Diagnostic utilities
  - Support documentation and support user groups
  - Troubleshooting techniques

Module 4:
Windows on the Network
Securing a PC

Sheridan Policies

All Sheridan policies can be viewed on the Sheridan policy website.

Academic Integrity: The principle of academic integrity requires that all work submitted for evaluation and course credit be the original, unassisted work of the student. Cheating or plagiarism including borrowing, copying, purchasing or collaborating on work, except for group projects arranged and approved by the professor, or otherwise submitting work that is not the student's own, violates this principle and will not be tolerated. Students who have any questions regarding whether or not specific circumstances involve a breach of academic integrity are advised to review the Academic Integrity Policy and procedure and/or discuss them with the professor.

Copyright: A majority of the course lectures and materials provided in class and posted in SLATE are protected by copyright. Use of these materials must comply with the Acceptable Use Policy, Use of Copyright Protected Work Policy and Student Code of Conduct. Students may use, copy and share these materials for learning and/or research purposes provided that the use complies with fair dealing or an exception in the Copyright Act. Permission from the rights holder would be necessary otherwise. Please note that it is prohibited to reproduce and/or post a work that is not your own on third-party commercial websites including but not limited to Course Hero or OneNote. It is also prohibited to reproduce and/or post a work that is not your own or your own work with the intent to assist others in cheating on third-party commercial websites including but not limited to Course Hero or OneNote.

Intellectual Property: Sheridan's Intellectual Property Policy generally applies such that students own their own work. Please be advised that students working with external research and/or industry collaborators may be asked to sign agreements that waive or modify their IP rights. Please refer to Sheridan's IP Policy and Procedure.

Respectful Behaviour: Sheridan is committed to provide a learning environment that supports academic achievement by respecting the dignity, self-esteem and fair treatment of every person engaged in the learning process. Behaviour which is inconsistent with this principle will not be tolerated. Details of Sheridan's policy on Harassment and Discrimination, Academic Integrity and other academic policies are available on the Sheridan policy website.

Accessible Learning: Accessible Learning coordinates academic accommodations for students with disabilities. For more information or to register, please see the Accessible Learning website (Statement added September 2016)

Course Outline Changes: The information contained in this Course Outline including but not limited to faculty and program information and course description is subject to change without notice. Any changes to course curriculum and/or assessment shall adhere to approved Sheridan protocol. Nothing in this Course Outline should be viewed as a representation, offer and/or warranty. Students are responsible for reading the Important Notice and Disclaimer which applies to Programs and Courses.

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