Sheridan Course Outlines

Land Acknowledgement

Sheridan College resides on land that has been, and still is, the traditional territory of several Indigenous nations, including the Anishinaabe, the Haudenosaunee Confederacy, the Wendat, and the Mississaugas of the Credit First Nation. We recognize this territory is covered by the Dish with One Spoon treaty and the Two Row Wampum treaty, which emphasize the importance of joint stewardship, peace, and respectful relationships.

As an institution of higher learning Sheridan embraces the critical role that education must play in facilitating real transformational change. We continue our collective efforts to recognize Canada's colonial history and to take steps to meaningful Truth and Reconciliation.

Section I: Administrative Information

Total hours: 42.0
Credit Value: 3.0
Credit Value Notes: N/A
Effective: Winter 2022
Prerequisites: N/A
Corequisites: N/A
Equivalents: N/A
Pre/Co/Equiv Notes: N/A

Program(s): Veterinary Office Admin
Program Coordinator(s): N/A
Course Leader or Contact: N/A
Version: 20220110_00
Status: Approved (APPR)

Section I Notes: This is a course offered through OntarioLearn. Access to the course materials will be through OntarioLearn.com and you will be sent an email with your login details.

Section II: Course Details

Detailed Description
Learn administrative and clerical procedures specific to the veterinary medical office practice. Topics included are reception, appointment scheduling, telephones skills and procedures. Develop an awareness of the importance of proper preparation of veterinary records and an understanding of invoicing, basic computer skills and how to function in a professional manner within a veterinary setting.

Program Context

Veterinary Office Admin	Program Coordinator(s): N/A
The course is a component of the Veterinary Office Administration program.

Course Critical Performance and Learning Outcomes

	Critical Performance:
	Upon successful completion of this course the student will be able to complete basic communication with clients, doctors and staff in a veterinary hospital with the basic skills required to allow them to collect, transcribe and report important information, accurately.

Learning Outcomes:

To achieve the critical performance, students will have demonstrated the ability to:

Communicate effectively with clients, co-workers and supervisors by various means including verbal, written and non-verbal communications
Collect and report information pertaining to clients and patients using a variety of veterinary office documentation
Identify and describe how privacy legislation and ethics play an important role in veterinary practice
Describe stress, and the impact on a person, and identify ways to reduce stress both at home and in the workplace
Identify and describe methods of scheduling appointments
Identify and describe the point of sale process and why it is important to a veterinary office

Evaluation Plan
Students demonstrate their learning in the following ways:

Evaluation Plan: ONLINE

	Assignments	60.0%
	Final exam	40.0%
	Total	100.0%

Evaluation Notes and Academic Missed Work Procedure:

Assignments are a combination of written, multiple choice, and basic
problem solving.

Final Grade
The passing grade is 50%
The final grade will be issued by the registering college.

Provincial Context
The course meets the following Ministry of Colleges and Universities requirements:

Prior Learning Assessment and Recognition
PLAR Contact (if course is PLAR-eligible) - Office of the Registrar
Students may apply to receive credit by demonstrating achievement of the course learning outcomes through previous relevant work/life experience, service, self-study and training on the job. This course is eligible for challenge through the following method(s):

Other
Notes: This course is delivered through OntarioLearn at ontariolearn.com and is hosted by (Loyalist College) LO-HLTH8142.

Section III: Topical Outline

Some details of this outline may change as a result of circumstances such as weather cancellations, College and student activities, and class timetabling.
Instruction Mode: Online
Professor: Multiple Professors
Resource(s): N/A
Applicable student group(s): N/A
Course Details:

Course topics include: information collection, medical record keeping, filing, point of sale procedures, how to schedule appointments, privacy legislation and policies, documentation of laboratory results and radiographs, communication skills, conflict resolution, and professional conduct.

Sheridan Policies

It is recommended that students read the following policies in relation to course outlines:

Academic Integrity
Copyright
Intellectual Property
Respectful Behaviour
Accessible Learning

All Sheridan policies can be viewed on the Sheridan policy website.

Appropriate use of generative Artificial Intelligence tools: In alignment with Sheridan's Academic Integrity Policy, students should consult with their professors and/or refer to evaluation instructions regarding the appropriate use, or prohibition, of generative Artificial Intelligence (AI) tools for coursework. Turnitin AI detection software may be used by faculty members to screen assignment submissions or exams for unauthorized use of artificial intelligence.

Course Outline Changes: The information contained in this Course Outline including but not limited to faculty and program information and course description is subject to change without notice. Nothing in this Course Outline should be viewed as a representation, offer and/or warranty. Students are responsible for reading the Important Notice and Disclaimer which applies to Programs and Courses.

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