Office Systems Procedures
  I: Administrative Information   II: Course Details   III: Topical Outline(s)  Printable Version
Section I: Administrative Information
  Total hours: 42.0
Credit Value: 3.0
Credit Value Notes: N/A
Effective: Spring/Summer 2019
Prerequisites: APPL70051
Corequisites: N/A
Equivalents: N/A
Pre/Co/Equiv Notes: Knowledge of keyboarding is a definite asset.

Program(s): Office Administration
Program Coordinator(s): N/A
Course Leader or Contact: N/A
Version: 20190506_00
Status: Approved (APPR)

Section I Notes: This course is offered in a classroom version and an online version. The online version is a web-based course offered entirely online through Sheridan College. Students taking this course will need reliable access to the internet, and should have a basic level of comfort using computers as well as the self-discipline to study online. Students can expect to spend an additional three hours per week engaged in online activities. Students are required to have a current version of Microsoft Office software for assignment completion.

Section II: Course Details

Detailed Description
Students prepare for a career as an office professional, study emerging technologies and standards of practice in the contemporary Canadian workplace. Students learn to perform a wide range of administrative support functions; topics include human relations, customer service, work, time and resource management, office technologies, handling mail, records management, planning travel arrangements, meetings and conferences, and business communications. Students also develop research skills, discuss employment strategies,and investigate professional development, all the while developing critical thinking and problem solving skills. In the online course, students will engage in online discussions, participate in online activities and assessments, and submit assignments online.

Program Context

Office Administration Program Coordinator(s): N/A
This is a compulsory course for the Office Administration Certificate program.

Course Critical Performance and Learning Outcomes

  Critical Performance:
By the end of this course, students will have demonstrated the ability to perform a wide range of administrative functions in today's automated office.
Learning Outcomes:

To achieve the critical performance, students will have demonstrated the ability to:

  1. Describe the changing role of the office professional, and incorporate ethics, code of conduct, confidentiality, and business etiquette in a dynamic and diverse Canadian workplace.
  2. Develop productive interpersonal behaviors, and time and stress management strategies.
  3. Identify current office equipment, telephone systems, computers, office and work station layouts, organizational structures, management styles, non-traditional work arrangements, and application software in the workplace.
  4. Develop effective research skills through the use of services provided by various manual and electronic reference sources.
  5. Demonstrate the procedures and protocols for handling incoming and outgoing mail and telephone calls, for scheduling appointments, and for using e-mail and voice mail.
  6. Apply exceptional verbal, non-verbal, written and listening skills when communicating with co-workers, visitors and customers.
  7. Explain the tasks and processes involved in maintaining effective and efficient manual and electronic records management systems.
  8. Demonstrate the skills for making travel arrangements through various manual and electronic travel organizations and services, and for preparing travel itineraries, travel advances and expense vouchers.
  9. Demonstrate the skills required for planning informal meetings, formal meetings and conferences, including trends for conducting virtual meetings, teleconferences, web conferences and video conferences.
  10. Describe the various electronic and non-electronic banking services and transactions.
  11. Identify traditional and electronic methods for locating employment, the elements of an effective cover letter, resume and portfolio, and interviewing techniques used by employers.

Evaluation Plan
Students demonstrate their learning in the following ways:

 Evaluation Plan: ONLINE
 Discussions (online forums) (6 x 3%)18.0%
 Assignments (2 x 11%)22.0%
 Tests (3 x 20%)60.0%

Evaluation Notes and Academic Missed Work Procedure:
All tests are administed online. Online students will not be required to appear in-person to complete course work.

Evaluation Plan: IN-CLASS
 Discussions (online forums) (6 x 3%)18.0%
 Assignments (2 x 11%)22.0%
 Tests (3 x 20%)60.0%

Evaluation Notes and Academic Missed Work Procedure:

Provincial Context
The course meets the following Ministry of Colleges and Universities requirements:


Prior Learning Assessment and Recognition
PLAR Contact (if course is PLAR-eligible) - Office of the Registrar
Students may apply to receive credit by demonstrating achievement of the course learning outcomes through previous relevant work/life experience, service, self-study and training on the job. This course is eligible for challenge through the following method(s):

  • Challenge Exam

Section III: Topical Outline
Some details of this outline may change as a result of circumstances such as weather cancellations, College and student activities, and class timetabling.
Print Instruction Mode Professor Applicable Student Group(s)
In-Class Multiple Professors In-class CAPS Students
Online Multiple Professors Online CAPS Students

Sheridan Policies

All Sheridan policies can be viewed on the Sheridan policy website.

Academic Integrity: The principle of academic integrity requires that all work submitted for evaluation and course credit be the original, unassisted work of the student. Cheating or plagiarism including borrowing, copying, purchasing or collaborating on work, except for group projects arranged and approved by the professor, or otherwise submitting work that is not the student's own, violates this principle and will not be tolerated. Students who have any questions regarding whether or not specific circumstances involve a breach of academic integrity are advised to review the Academic Integrity Policy and procedure and/or discuss them with the professor.

Copyright: A majority of the course lectures and materials provided in class and posted in SLATE are protected by copyright. Use of these materials must comply with the Acceptable Use Policy, Use of Copyright Protected Work Policy and Student Code of Conduct. Students may use, copy and share these materials for learning and/or research purposes provided that the use complies with fair dealing or an exception in the Copyright Act. Permission from the rights holder would be necessary otherwise. Please note that it is prohibited to reproduce and/or post a work that is not your own on third-party commercial websites including but not limited to Course Hero or OneNote. It is also prohibited to reproduce and/or post a work that is not your own or your own work with the intent to assist others in cheating on third-party commercial websites including but not limited to Course Hero or OneNote.

Intellectual Property: Sheridan's Intellectual Property Policy generally applies such that students own their own work. Please be advised that students working with external research and/or industry collaborators may be asked to sign agreements that waive or modify their IP rights. Please refer to Sheridan's IP Policy and Procedure.

Respectful Behaviour: Sheridan is committed to provide a learning environment that supports academic achievement by respecting the dignity, self-esteem and fair treatment of every person engaged in the learning process. Behaviour which is inconsistent with this principle will not be tolerated. Details of Sheridan's policy on Harassment and Discrimination, Academic Integrity and other academic policies are available on the Sheridan policy website.

Accessible Learning: Accessible Learning coordinates academic accommodations for students with disabilities. For more information or to register, please see the Accessible Learning website (Statement added September 2016)

Course Outline Changes: The information contained in this Course Outline including but not limited to faculty and program information and course description is subject to change without notice. Any changes to course curriculum and/or assessment shall adhere to approved Sheridan protocol. Nothing in this Course Outline should be viewed as a representation, offer and/or warranty. Students are responsible for reading the Important Notice and Disclaimer which applies to Programs and Courses.

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