Sheridan Course Outlines

Land Acknowledgement

Sheridan College resides on land that has been, and still is, the traditional territory of several Indigenous nations, including the Anishinaabe, the Haudenosaunee Confederacy, the Wendat, and the Mississaugas of the Credit First Nation. We recognize this territory is covered by the Dish with One Spoon treaty and the Two Row Wampum treaty, which emphasize the importance of joint stewardship, peace, and respectful relationships.

As an institution of higher learning Sheridan embraces the critical role that education must play in facilitating real transformational change. We continue our collective efforts to recognize Canada's colonial history and to take steps to meaningful Truth and Reconciliation.

Section I: Administrative Information

Total hours: 42.0
Credit Value: 3.0
Credit Value Notes: N/A
Effective: Spring/Summer 2019
Prerequisites: APPL70051
Corequisites: N/A
Equivalents: N/A
Pre/Co/Equiv Notes: Knowledge of keyboarding is a definite asset.

Program(s): Office Administration
Program Coordinator(s): N/A
Course Leader or Contact: N/A
Version: 20190506_01
Status: Approved (APPR)

Section I Notes: This course is offered in a classroom version and an online version. The online version is a web-based course offered entirely online through Sheridan College. Students taking this course will need reliable access to the internet, and should have a basic level of comfort using computers as well as the self-discipline to study online. Students can expect to spend an additional three hours per week engaged in online activities. Students are required to have a current version of Microsoft Office software for assignment completion.

Section II: Course Details

Detailed Description
Students prepare for a career as an office professional, study emerging technologies and standards of practice in the contemporary Canadian workplace. Students learn to perform a wide range of administrative support functions; topics include human relations, customer service, work, time and resource management, office technologies, handling mail, records management, planning travel arrangements, meetings and conferences, and business communications. Students also develop research skills, discuss employment strategies, and investigate professional development, all the while developing critical thinking and problem solving skills. In the online course, students will engage in online discussions, participate in online activities and assessments, and submit assignments online.

Program Context

Office Administration	Program Coordinator(s): N/A
This is a compulsory course for the Office Administration Certificate program.

Course Critical Performance and Learning Outcomes

	Critical Performance:
	By the end of this course, students will have demonstrated the ability to perform a wide range of administrative functions in today's automated office.

Learning Outcomes:

To achieve the critical performance, students will have demonstrated the ability to:

Describe the changing role of the office professional, and incorporate ethics, code of conduct, confidentiality, and business etiquette in a dynamic and diverse Canadian workplace.
Develop productive interpersonal behaviors, and time and stress management strategies.
Identify current office equipment, telephone systems, computers, office and work station layouts, organizational structures, management styles, non-traditional work arrangements, and application software in the workplace.
Develop effective research skills through the use of services provided by various manual and electronic reference sources.
Demonstrate the procedures and protocols for handling incoming and outgoing mail and telephone calls, for scheduling appointments, and for using e-mail and voice mail.
Apply exceptional verbal, non-verbal, written and listening skills when communicating with co-workers, visitors and customers.
Explain the tasks and processes involved in maintaining effective and efficient manual and electronic records management systems.
Demonstrate the skills for making travel arrangements through various manual and electronic travel organizations and services, and for preparing travel itineraries, travel advances and expense vouchers.
Demonstrate the skills required for planning informal meetings, formal meetings and conferences, including trends for conducting virtual meetings, teleconferences, web conferences and video conferences.
Describe the various electronic and non-electronic banking services and transactions.
Identify traditional and electronic methods for locating employment, the elements of an effective cover letter, resume and portfolio, and interviewing techniques used by employers.

Evaluation Plan
Students demonstrate their learning in the following ways:

Evaluation Plan: ONLINE

	Discussions (online forums) (6 x 3%)	18.0%
	Assignments (2 x 11%)	22.0%
	Tests (3 x 20%)	60.0%
	Total	100.0%

Evaluation Notes and Academic Missed Work Procedure:

All tests are administed online. Online students will not be required to appear in-person to complete course work.

Evaluation Plan: IN-CLASS

	Discussions (online forums) (6 x 3%)	18.0%
	Assignments (2 x 11%)	22.0%
	Tests (3 x 20%)	60.0%
	Total	100.0%

Evaluation Notes and Academic Missed Work Procedure:

Provincial Context
The course meets the following Ministry of Colleges and Universities requirements:

Prior Learning Assessment and Recognition
PLAR Contact (if course is PLAR-eligible) - Office of the Registrar
Students may apply to receive credit by demonstrating achievement of the course learning outcomes through previous relevant work/life experience, service, self-study and training on the job. This course is eligible for challenge through the following method(s):

Challenge Exam
Notes:

Section III: Topical Outline

Some details of this outline may change as a result of circumstances such as weather cancellations, College and student activities, and class timetabling.

Print	Instruction Mode	Professor	Applicable Student Group(s)
	In-Class	Multiple Professors	In-class CAPS Students
	Online	Multiple Professors	Online CAPS Students

Sheridan Policies

It is recommended that students read the following policies in relation to course outlines:

Academic Integrity
Copyright
Intellectual Property
Respectful Behaviour
Accessible Learning

All Sheridan policies can be viewed on the Sheridan policy website.

Appropriate use of generative Artificial Intelligence tools: In alignment with Sheridan's Academic Integrity Policy, students should consult with their professors and/or refer to evaluation instructions regarding the appropriate use, or prohibition, of generative Artificial Intelligence (AI) tools for coursework. Turnitin AI detection software may be used by faculty members to screen assignment submissions or exams for unauthorized use of artificial intelligence.

Course Outline Changes: The information contained in this Course Outline including but not limited to faculty and program information and course description is subject to change without notice. Nothing in this Course Outline should be viewed as a representation, offer and/or warranty. Students are responsible for reading the Important Notice and Disclaimer which applies to Programs and Courses.

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