OADM70005
Medical Office Procedures		 Sheridan
 
  I: Administrative Information   II: Course Details   III: Topical Outline(s)  Printable Version
 

Land Acknowledgement

Sheridan College resides on land that has been, and still is, the traditional territory of several Indigenous nations, including the Anishinaabe, the Haudenosaunee Confederacy, the Wendat, and the Mississaugas of the Credit First Nation. We recognize this territory is covered by the Dish with One Spoon treaty and the Two Row Wampum treaty, which emphasize the importance of joint stewardship, peace, and respectful relationships.

As an institution of higher learning Sheridan embraces the critical role that education must play in facilitating real transformational change. We continue our collective efforts to recognize Canada's colonial history and to take steps to meaningful Truth and Reconciliation.
Section I: Administrative Information
  Total hours: 42.0
Credit Value: 3.0
Credit Value Notes: N/A
Effective: Fall 2019
Prerequisites: N/A
Corequisites: N/A
Equivalents: N/A
Pre/Co/Equiv Notes: N/A

Program(s): Office Administration -Medical
Program Coordinator(s): Radica Bissoondial
Course Leader or Contact: N/A
Version: 20190903_00
Status: Approved (APPR)

Section I Notes: This course is offered in both online and in-class formats. The online version is a web-based course offered entirely online through Sheridan and hosted by Sheridan College. Students taking this course will need reliable access to the internet, and should have a basic level of comfort using computers as well as the self- discipline to study online. Students can expect to spend an additional three hours per week for online activities such as postings, discussions, and homework. Both Mid-Term and Final Exams will be done online for the Online format of this course.
 
 
Section II: Course Details

Detailed Description
Explore the basic theoretical concepts and duties of the medical office assistant. Topics include medical ethics, medicine and the law, appointment scheduling, telephone techniques, radiology, first aid and pharmacology. Examine professional behaviour and good human relations/communications. A strong emphasis is placed on office management and clinical procedures.

Program Context

 
Office Administration -Medical Program Coordinator(s): Radica Bissoondial
This is a compulsory course in the Office Administration - Medical and Health Services Certificate.


Course Critical Performance and Learning Outcomes

  Critical Performance:
By the end of this course, students will have demonstrated the ability to: perform basic administrative procedures in the medical administration field.
 
Learning Outcomes:

To achieve the critical performance, students will have demonstrated the ability to:

  1. Identify the different employment opportunities available within the medical administration field.
  2. Discuss the role and responsibilities of the medical administrative assistant professional.
  3. Describe how changes in health status affect the behavior of clients.
  4. Explain the importance of cultural differences in health care.
  5. Discuss the Canadian Health Care System principles of health care administration, services, financing and delivery.
  6. Describe different communication tools used in medical office and professional effective communication strategies.
  7. Explain effective telephone techniques with incoming and outgoing calls and calls that require special handling.
  8. Describe different appointment booking techniques and clinical responsibilities of a medical administrative assistant.
  9. Describe how to greet patients during their office visit in a courteous and professional manner.
  10. Explain provincial health care plans as it pertains to a medical office.
  11. Explain health records as a tool for health information management.
  12. Describe types of health care facilities, their organizational structure and departments, and the structure of a client-care unit.

Evaluation Plan
Students demonstrate their learning in the following ways:

 Evaluation Plan: ONLINE
 Midterm Test (Online)20.0%
 Final Test (Online)20.0%
 Group Project - Procedure Manual20.0%
 Online Quizzes (3 X 2%)6.0%
 Individual Assignment10.0%
 Group Assignments (2 X 7.5%)15.0%
 Class participation (discussion board - 2 X 3%)9.0%
Total100.0%

Evaluation Notes and Academic Missed Work Procedure:
TEST AND ASSIGNMENT PROTOCOL Note: Both the midterm and final tests will be done online. The midterm test is scheduled for week 8 and the final test is scheduled for week 14 of the course. The following protocol applies to every course offered by Continuing and Professional Studies. 1. Students are responsible for staying abreast of test dates and times, as well as due dates and any special instructions for submitting assignments and projects as supplied to the class by the instructor. 2. Students must write all tests at the specified date and time. Missed tests, in-class/online activities, assignments and presentations are awarded a mark of zero. The penalty for late submission of written assignments is a loss of 10% per day for up to five business days (excluding Sundays and statutory holidays), after which, a grade of zero is assigned. Business days include any day that the college is open for business, whether the student has scheduled classes that day or not. An extension or make-up opportunity may be approved by the instructor at his or her discretion.



Evaluation Plan: IN-CLASS
 Assignment (1)20.0%
 Assignment (2)20.0%
 Test (1)15.0%
 Test (2)15.0%
 Test (3)15.0%
 Test (4)15.0%
Total100.0%

Evaluation Notes and Academic Missed Work Procedure:
TEST AND ASSIGNMENT PROTOCOL The following protocol applies to every course offered by Continuing and Professional Studies. 1. Students are responsible for staying abreast of test dates and times, as well as due dates and any special instructions for submitting assignments and projects as supplied to the class by the instructor. 2. Students must write all tests at the specified date and time. Missed tests, in-class/online activities, assignments and presentations are awarded a mark of zero. The penalty for late submission of written assignments is a loss of 10% per day for up to five business days (excluding Sundays and statutory holidays), after which, a grade of zero is assigned. Business days include any day that the college is open for business, whether the student has scheduled classes that day or not. An extension or make-up opportunity may be approved by the instructor at his or her discretion.

Provincial Context
The course meets the following Ministry of Colleges and Universities requirements:

 

Prior Learning Assessment and Recognition
PLAR Contact (if course is PLAR-eligible) - Office of the Registrar

  • Not Eligible for PLAR
 
 
Section III: Topical Outline
Some details of this outline may change as a result of circumstances such as weather cancellations, College and student activities, and class timetabling.
Print Instruction Mode Professor Applicable Student Group(s)
In-Class Multiple Professors Continuing and Professional Studies Students
Online Multiple Professors Continuing and Professional Studies Students

Sheridan Policies

It is recommended that students read the following policies in relation to course outlines:

  • Academic Integrity
  • Copyright
  • Intellectual Property
  • Respectful Behaviour
  • Accessible Learning
All Sheridan policies can be viewed on the Sheridan policy website.

Appropriate use of generative Artificial Intelligence tools: In alignment with Sheridan's Academic Integrity Policy, students should consult with their professors and/or refer to evaluation instructions regarding the appropriate use, or prohibition, of generative Artificial Intelligence (AI) tools for coursework. Turnitin AI detection software may be used by faculty members to screen assignment submissions or exams for unauthorized use of artificial intelligence.

Course Outline Changes: The information contained in this Course Outline including but not limited to faculty and program information and course description is subject to change without notice. Nothing in this Course Outline should be viewed as a representation, offer and/or warranty. Students are responsible for reading the Important Notice and Disclaimer which applies to Programs and Courses.
[ Printable Version ]

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