OADM70005
Medical Office Procedures
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  I: Administrative Information   II: Course Details   III: Topical Outline(s)  Printable Version
 
Section I: Administrative Information
  Total hours: 42.0
Credit Value: 3.0
Credit Value Notes: N/A
Effective: Fall 2018
Prerequisites: N/A
Corequisites: N/A
Equivalents: N/A

Pre/Co/Equiv Notes: College-level English

Program(s): Office Administration -Medical
Program Coordinator(s): Radica Bissoondial
Course Leader or Contact: N/A
Version:
20180904_00
Status: Approved (APPR)

Section I Notes: This course is offered in both online and in-class formats. The online version is a web-based course offered entirely online through Sheridan and hosted by Sheridan College. Students taking this course will need reliable access to the internet, and should have a basic level of comfort using computers as well as the self- discipline to study online. Students can expect to spend an additional three hours per week for online activities such as postings, discussions, and homework.

 
 
Section II: Course Details

Detailed Description
Explore the basic theoretical concepts and duties of the medical office assistant. Topics include medical ethics, medicine and the law, appointment scheduling, telephone techniques, radiology, first aid and pharmacology. Examine professional behaviour and good human relations/communications. A strong emphasis is placed on office management and clinical procedures.

Program Context

 
Office Administration -Medical Program Coordinator(s): Radica Bissoondial
N/A


Course Critical Performance and Learning Outcomes

  Critical Performance:
By the end of this course, students will have demonstrated the ability to: perform basic administrative procedures in the medical administration field.
 
Learning Outcomes:

To achieve the critical performance, students will have demonstrated the ability to:

  1. Identify the different employment opportunities available within the medical administration field.
  2. Discuss the role and responsibilities of the medical administrative assistant professional.
  3. Describe how changes in health status affect the behavior of clients.
  4. Explain the importance of cultural differences in health care.
  5. Discuss the Canadian Health Care System principles of health care administration, services, financing and delivery.
  6. Describe different communication tools used in medical office and professional effective communication strategies.
  7. Explain effective telephone techniques with incoming and outgoing calls and calls that require special handling.
  8. Describe different appointment booking techniques and clinical responsibilities of a medical administrative assistant.
  9. Describe how to greet patients during their office visit in a courteous and professional manner.
  10. Explain provincial health care plans as it pertains to a medical office.
  11. Explain health records as a tool for health information management.
  12. Describe types of health care facilities, their organizational structure and departments, and the structure of a client-care unit.

Evaluation Plan
Students demonstrate their learning in the following ways:

 Evaluation Plan: ONLINE
 Midterm Test (online)20.0%
 Final Test* (inperson)20.0%
 Group Project - Procedure Manual20.0%
 Online Quizzes (3 * 2%)6.0%
 Individual Communication assignment4.0%
 Individual Assignments (2 * 5%)10.0%
 Group Assignments (2 * 5%)10.0%
 Class participation (discussion board - 2 * 5%)10.0%
Total100.0%

Evaluation Notes and Academic Missed Work Procedure:
Note: The online midterm test is scheduled for week 8 and the final test is scheduled for week 14 of the course. *Students are expected to appear in-person for the final test.



Evaluation Plan: IN-CLASS
 Assignment (1)20.0%
 Assignment (2)20.0%
 Test (1)15.0%
 Test (2)15.0%
 Test (3)15.0%
 Test (4)15.0%
Total100.0%

Evaluation Notes and Academic Missed Work Procedure:
Note: The online midterm test is scheduled for week 8 and the final test is scheduled for week 14 of the course. *Students are expected to appear in-person for the final test.

Provincial Context
The course meets the following Ministry of Training, Colleges and Universities requirements:

 

Prior Learning Assessment and Recognition
PLAR Contact (if course is PLAR-eligible) - Office of the Registrar

  • Not Eligible for PLAR

 
 
Section III: Topical Outline
Some details of this outline may change as a result of circumstances such as weather cancellations, College and student activities, and class timetabling.
Print Instruction Mode Professor Applicable Student Group(s)
In-Class Multiple Professors Continuing and Professional Studies Students
Online Multiple Professors Continuing and Professional Studies Students

Sheridan Policies

All Sheridan policies can be viewed on the Sheridan policy website.

Academic Integrity: The principle of academic integrity requires that all work submitted for evaluation and course credit be the original, unassisted work of the student. Cheating or plagiarism including borrowing, copying, purchasing or collaborating on work, except for group projects arranged and approved by the professor, or otherwise submitting work that is not the student's own, violates this principle and will not be tolerated. Students who have any questions regarding whether or not specific circumstances involve a breach of academic integrity are advised to review the Academic Integrity Policy and procedure and/or discuss them with the professor.

Copyright: A majority of the course lectures and materials provided in class and posted in SLATE are protected by copyright. Use of these materials must comply with the Acceptable Use Policy, Use of Copyright Protected Work Policy and Student Code of Conduct. Students may use, copy and share these materials for learning and/or research purposes provided that the use complies with fair dealing or an exception in the Copyright Act. Permission from the rights holder would be necessary otherwise. Please note that it is prohibited to reproduce and/or post a work that is not your own on third-party commercial websites including but not limited to Course Hero or OneNote. It is also prohibited to reproduce and/or post a work that is not your own or your own work with the intent to assist others in cheating on third-party commercial websites including but not limited to Course Hero or OneNote.

Intellectual Property: Sheridan's Intellectual Property Policy generally applies such that students own their own work. Please be advised that students working with external research and/or industry collaborators may be asked to sign agreements that waive or modify their IP rights. Please refer to Sheridan's IP Policy and Procedure.

Respectful Behaviour: Sheridan is committed to provide a learning environment that supports academic achievement by respecting the dignity, self-esteem and fair treatment of every person engaged in the learning process. Behaviour which is inconsistent with this principle will not be tolerated. Details of Sheridan's policy on Harassment and Discrimination, Academic Integrity and other academic policies are available on the Sheridan policy website.

Accessible Learning: Accessible Learning coordinates academic accommodations for students with disabilities. For more information or to register, please see the Accessible Learning website (Statement added September 2016)

Course Outline Changes: The information contained in this Course Outline including but not limited to faculty and program information and course description is subject to change without notice. Any changes to course curriculum and/or assessment shall adhere to approved Sheridan protocol. Nothing in this Course Outline should be viewed as a representation, offer and/or warranty. Students are responsible for reading the Important Notice and Disclaimer which applies to Programs and Courses.


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