Sheridan Course Outlines

Land Acknowledgement

Sheridan College resides on land that has been, and still is, the traditional territory of several Indigenous nations, including the Anishinaabe, the Haudenosaunee Confederacy, the Wendat, and the Mississaugas of the Credit First Nation. We recognize this territory is covered by the Dish with One Spoon treaty and the Two Row Wampum treaty, which emphasize the importance of joint stewardship, peace, and respectful relationships.

As an institution of higher learning Sheridan embraces the critical role that education must play in facilitating real transformational change. We continue our collective efforts to recognize Canada's colonial history and to take steps to meaningful Truth and Reconciliation.

Section I: Administrative Information

Total hours: 42.0
Credit Value: 3.0
Credit Value Notes: N/A
Effective: Fall 2021
Prerequisites: N/A
Corequisites: N/A
Equivalents: N/A
Pre/Co/Equiv Notes: N/A

Program(s): Condominium Management
Program Coordinator(s): N/A
Course Leader or Contact: N/A
Version: 20210907_00
Status: Approved (APPR)

Section I Notes: This is a course offered through OntarioLearn. Access to the course materials will be through OntarioLearn.com and you will be sent an email with your login details.

Section II: Course Details

Detailed Description
Students examine the information, knowledge and skills required for effective condominium management. Students build on the knowledge gained in the Condominium Law course, through the application of the Condominium Act, including amendments made in Protecting Condominium Owners Act, 2105 and other legislation in day-to-day operations. Focus is on the practical aspects of management and communication in condominiums. Students will focus on the following topics: the development of a condominium, the first year, preparing for and managing Board and General meetings, contracting, staff management, condominium insurance, communication, writing and negotiation, ethics, and dispute resolution and conflict avoidance. As of November 1, 2017, this is one of the four courses which are the educational requirements for a general license under the Condominium Management Services Act. This Act requires all condominium managers and providers in Ontario to be licensed. For more information on licensing, contact the Condominium Management Regulatory Authority of Ontario (CMRAO) at www.cmrao.ca. This is also one of the four courses which is compulsory for those managers who wish to write the Association of Condominium Managers of Ontario's RCM exam. For more information on the RCM, contact ACMO at www.acmo.org.

Program Context

Condominium Management	Program Coordinator(s): N/A
This course is part of the Condominium Management Program. A final grade of 60% is required to successfully complete this course, with a minimum mark of 51% achieved on the final exam. Failure to achieve a minimum mark of 51% on the final exam will result in a maximum final grade of 50%.

Course Critical Performance and Learning Outcomes

	Critical Performance:
	By the end of this course, students will have demonstrated the ability to:

Learning Outcomes:

To achieve the critical performance, students will have demonstrated the ability to:

Describe how condominiums are developed and administered in Ontario.
Explore the purposes, procedures and responsibilities of the condominium manager in the various types of meetings in a condominium.
Interpret insurance, contracts, employment matters and documents as they relate to the administration of a condominium.
Apply communication, writing, and negotiation skills related to condominium administration.
Explore ethics, personal and professional management, and conflict resolution in a condominium setting.

Evaluation Plan
Students demonstrate their learning in the following ways:

Evaluation Plan: ONLINE

	Quizzes	30.0%
	Final Exam	70.0%
	Total	100.0%

Evaluation Notes and Academic Missed Work Procedure:

A final grade of 60% is required to successfully complete this course, with a minimum mark of 51% achieved on the final exam. Failure to achieve a minimum mark of 51% on the final exam will result in a maximum final grade of 50%.

Provincial Context
The course meets the following Ministry of Colleges and Universities requirements:

Essential Employability Skills
Essential Employability Skills emphasized in the course:

Communication
Critical Thinking & Problem Solving
Information Management
Interpersonal
Numeracy
Personal

Prior Learning Assessment and Recognition
PLAR Contact (if course is PLAR-eligible) - Office of the Registrar

Not Eligible for PLAR

Section III: Topical Outline

Some details of this outline may change as a result of circumstances such as weather cancellations, College and student activities, and class timetabling.
Instruction Mode: Online
Professor: Multiple Professors
Resource(s):

	Type	Description
Required	Textbook	Condominium Administration and Human Relations, Laura Lee, ACMO, 2018, ISBN 9781989023082, 2018, Students must purchase and order course materials from Mohawk College online bookstore
Required	Other	Students require a computer and reliable internet access.

Applicable student group(s): Continuing and Professional Studies Students.
Course Details:

Examine how condominiums are developed and administered in Ontario.

Outline the bodies, legislation and documents that govern the condominium industry in Ontario and how they inter-relate
Identify the steps in the development of a condominium and the people involved from vision to finished building
Explore the important tasks to be completed within the first year of a condominium
Explain what is covered under Tarion warranties
Outline the role of the condominium manager in the first year of the condominium
Explain the process and timing for the turnover of a condominium from Declarant to first Board of Directors

Explore the purposes, procedures and responsibilities of the condominium manager in the various types of
meetings in a condominium.

Describe the various types of condominium meetings and the purpose of each
Develop procedures for conducting meetings in an effective and professional manner
Outline the legal requirements for calling and holding a meeting and what documents must be included in various meeting packages
Explore the role of the manager in building relationships and educating owners and Board Directors

Explore Insurance, Contracts, Employment Matters and Documents as they relate to the administration of
a condominium.

Describe the various types of insurance required for a condominium corporation and what each covers
Identify types of contracts and bonds typically used in a condominium
Identify when a consultant would be used for a project and their role
Explore project coordination and payment procedures
Describe the types of information certificates required, what each contains and when each is to be used
Identify the purpose and contents of a status certificate
Examine the procedures to ensure the legal hiring and management of condominium staff, including termination and record-keeping

Examine Communication, Writing, and Negotiations related to condominium administration.

Examine the types of presentations a condominium manager makes, and how to feel comfortable when making presentations
Identify types of written communication used by a condominium manager and outline the ways to ensure the communication is effective
Describe the keys to negotiating with contractors and owners

Examine Ethics, Personal and Professional Management, and Conflict Resolution in a condominium.

Describe the nature and importance of adhering to a Code of Ethics and the legal requirement do so under the Condominium Management Services Act, for managers and management companies
Identify the types of licenses issued by the Condominium Management Regulatory Authority of Ontario (CMRAO) and their education and experience requirements
Explore the role of the condominium manager in the management of records, including the legal requirements for retention of various records
Identify the basic management functions of planning, organizing, leading, controlling and managing time effectively in a condominium setting
Examine the role of the condominium manager in recognizing and managing the impacts of the human dynamic within a condominium community to reduce or manage liability
Explore the types of conflicts likely to arise in a condominium and identify the steps to resolving and avoiding conflict

Sheridan Policies

It is recommended that students read the following policies in relation to course outlines:

Academic Integrity
Copyright
Intellectual Property
Respectful Behaviour
Accessible Learning

All Sheridan policies can be viewed on the Sheridan policy website.

Appropriate use of generative Artificial Intelligence tools: In alignment with Sheridan's Academic Integrity Policy, students should consult with their professors and/or refer to evaluation instructions regarding the appropriate use, or prohibition, of generative Artificial Intelligence (AI) tools for coursework. Turnitin AI detection software may be used by faculty members to screen assignment submissions or exams for unauthorized use of artificial intelligence.

Course Outline Changes: The information contained in this Course Outline including but not limited to faculty and program information and course description is subject to change without notice. Nothing in this Course Outline should be viewed as a representation, offer and/or warranty. Students are responsible for reading the Important Notice and Disclaimer which applies to Programs and Courses.

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