Business Process Modeling & Improvement
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  I: Administrative Information   II: Course Details   III: Topical Outline(s)  Printable Version
Section I: Administrative Information
  Total hours: 42.0
Credit Value: 3.0
Credit Value Notes: N/A
Effective: Spring/Summer 2013
Prerequisites: (MGMT70012)
Corequisites: N/A
Pre/Co/Equiv Notes: N/A

Program(s): Business Analysis
Program Coordinator(s): Jonathan Nituch
Course Leader or Contact: Jonathan Nituch
Status: Approved - Under Rev (AREV)

Section I Notes: N/A

Section II: Course Details

Detailed Description
Students examine process mapping and the modeling of business improvements from the perspective of the Business Analyst. Students explore methods of business process mapping as a means to documenting the present state of business in preparation for modeling process improvement. In modeling the best-value future-state solution, students perform business analysis using the Unified Modeling Language (UML) to elicit requirements and model process improvements. Mapping and modeling activities are performed using various techniques from the Business Analysis Body of Knowledge (BABOK) with an emphasis on business need, quality principles and organizational change. Additionally, students emerge with a keen sense for process effectiveness and efficiency, and confident in the effort required to move an organization from a stated present problem to a desired state with stakeholder buy-in. Students are engaged in discovering the methods of process improvement through individual reading, classroom discussion, numerous group exercises and a case study that progresses through the activities of process improvement.

Program Context

Business Analysis Program Coordinator: Jonathan Nituch
This is a compulsory course in the Business Analysis Sheridan Certificate program offered through the Faculty of Continuing and Professional Studies. This course builds on the Introduction to Business Analysis (MGMT70012) and focuses on the development of analitycal and modeling skills.

Course Critical Performance and Learning Outcomes

 By the end of this course, students will have demonstrated the ability
to: map current business processes and model improvements with an 
emphasis on organizational strategic intent and business objectives.

Learning Outcomes
To achieve the critical performance, students will have demonstrated 
the ability to:

1. Identify the business processes and triggers that comprise the
   present state and distinguish between key processes and
   support processes.
2. Gather information about business objectives, risks, key controls 
   and measures of success to create a baseline for solution 
3. Construct the present state process map from the perspective of 
   customer experience.
4. Diagram the workflow of business processes to find existing gaps, 
   delays and potential areas for improvement.
5. Analyze the process to determine its optimal internal efficiency 
   and customer effectiveness for a proposed future state.
6. Apply a variety of decision-making and problem-solving techniques 
   to the task of solution design.
7. Determine the appropriate use of technology and business 
   organization as process enablers.
8. Prepare a problem statement that serves as the driver for use case 
9. Outline the development of a process improvement model using then 
   Unified Modeling Language.
10.Identify the appropriate business plan and project structure for 
   implementing the future state.
11.Prescribe an organizational change management plan that is aligned 
   with project risks.
12.Apply quality principles to continuous improvement and process

Evaluation Plan
Students demonstrate their learning in the following ways:


Students demonstrate their learning in the following ways:

Business Process Mapping (BPM)
Class, Group and take home exercises (5x5%): 	   25%
Midterm Exam: 	                                    20% 
Business Process Improvement (BPI)
Class, Group and take home exercises (3x5%): 	   15% 
Case Study 		                            20% 
Final Exam 		                            20% 
Total 		                                   100%

Students demonstrate their learning in the following ways: 

Business Process Mapping (BPM)
Online Discussion			             5%
Assignment (2x10%)				    20%
Online Midterm Exam				    25%
Business Process Improvement (BPI)
Online Discussion	                              5%
Assignment (2x10%)				    20%
Online Final Exam				    25%
Total						   100%
Provincial Context
The course meets the following Ministry of Training, Colleges and Universities requirements:


Essential Employability Skills
Essential Employability Skills emphasized in the course:

  Communication   Critical Thinking & Problem Solving   Interpersonal
  Numeracy   Information Management   Personal

Notes: N/A

Prior Learning Assessment and Recognition
PLAR Contact (if course is PLAR-eligible) : Office of the Registrar

Students may apply to receive credit by demonstrating achievement of the course learning outcomes through previous relevant work/life experience, service, self-study and training on the job. This course is eligible for challenge through the following method(s):

Challenge Exam Portfolio Interview Other Not Eligible for PLAR

Notes:  N/A

Section III: Topical Outline
Some details of this outline may change as a result of circumstances such as weather cancellations, College and student activities, and class timetabling.
Print Effective Term Professor Applicable Student Group(s)
Spring/Summer 2013 Philippe Robitaille N/A
Spring/Summer 2013 Multiple Professors On-Line Students

Sheridan Policies

All Sheridan policies can be viewed on the Sheridan policy website.

Academic Integrity: The principle of academic integrity requires that all work submitted for evaluation and course credit be the original, unassisted work of the student. Cheating or plagiarism including borrowing, copying, purchasing or collaborating on work, except for group projects arranged and approved by the professor, or otherwise submitting work that is not the student's own, violates this principle and will not be tolerated. Students who have any questions regarding whether or not specific circumstances involve a breach of academic integrity are advised to review the Academic Integrity Policy and procedure and/or discuss them with the professor.

Copyright: A majority of the course lectures and materials provided in class and posted in SLATE are protected by copyright. Use of these materials must comply with the Acceptable Use Policy, Use of Copyright Protected Work Policy and Student Code of Conduct. Students may use, copy and share these materials for learning and/or research purposes provided that the use complies with fair dealing or an exception in the Copyright Act. Permission from the rights holder would be necessary otherwise. Please note that it is prohibited to reproduce and/or post a work that is not your own on third-party commercial websites including but not limited to Course Hero or OneNote. It is also prohibited to reproduce and/or post a work that is not your own or your own work with the intent to assist others in cheating on third-party commercial websites including but not limited to Course Hero or OneNote.

Intellectual Property: Sheridan's Intellectual Property Policy generally applies such that students own their own work. Please be advised that students working with external research and/or industry collaborators may be asked to sign agreements that waive or modify their IP rights. Please refer to Sheridan's IP Policy and Procedure.

Respectful Behaviour: Sheridan is committed to provide a learning environment that supports academic achievement by respecting the dignity, self-esteem and fair treatment of every person engaged in the learning process. Behaviour which is inconsistent with this principle will not be tolerated. Details of Sheridan's policy on Harassment and Discrimination, Academic Integrity and other academic policies are available on the Sheridan policy website.

Accessible Learning: Accessible Learning coordinates academic accommodations for students with disabilities. For more information or to register, please see the Accessible Learning website (Statement added September 2016)

Course Outline Changes: The information contained in this Course Outline including but not limited to faculty and program information and course description is subject to change without notice. Any changes to course curriculum and/or assessment shall adhere to approved Sheridan protocol. Nothing in this Course Outline should be viewed as a representation, offer and/or warranty. Students are responsible for reading the Important Notice and Disclaimer which applies to Programs and Courses.

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