MGMT70015
Business Process Modeling and Improvement
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  I: Administrative Information   II: Course Details   III: Topical Outline(s)  Printable Version
 
Section I: Administrative Information
  Total hours: 42.0
Credit Value: 3.0
Credit Value Notes: N/A
Effective: Fall 2016
Prerequisites: MGMT70012
Corequisites: N/A
Equivalents: N/A

Pre/Co/Equiv Notes: N/A

Program(s): Business Analysis
Program Coordinator(s): N/A
Course Leader or Contact: Jonathan Nituch
Version:
20160906_02
Status: Approved (APPR)

Section I Notes: This course is offered on-campus and online. For the online version, all instruction is delivered through a Learning Management System. None of the classes occur on-campus but students may be required to write mid-term and final exams on-campus. Online learning often involves assigned weekly readings, research, assignments, quizzes, journal writing and discussion boards. Some courses may include live online class sessions which will involve learner participation. Students will need reliable access to a computer and the internet. For the on-campus version, the sessions may include a variety of interactive and engaging activities including discussions, workshops, group activities, role plays, case studies and presentations. Readings, video, and podcasts may be provided online, on Sheridan's Learning and Teaching Environment (SLATE), to support class activities and reinforce material covered during class sessions. Assignment details will be provided in class and on SLATE. Students will need reliable access to the internet.

 
 
Section II: Course Details

Detailed Description
Students explore the role of the Business Analyst as they examine process mapping and the modeling of business process improvements. Taking a business process management perspective, students examine process analysis with techniques to map the current state, perform gap analysis, and define the future state with process improvement. Students also explore the use of the Unified Modeling Language (UML) for process modelling and to elicit requirements for technology-enabled process improvements. Modeling activities are performed, including application of selected Six Sigma quality principles and techniques while drawing on the Business Analysis Body of Knowledge (BABOK). Students' learning about process improvement are aided by various approaches including individual reading, classroom discussion, individual and group exercises and case studies.

Program Context

 
Business Analysis Program Coordinator(s): N/A
This is a compulsory course in the Business Analysis Sheridan Certificate program offered through the Faculty of Continuing and Professional Studies. This course builds on the Introduction to Business Analysis (MGMT70012) and focuses on the development of analytical and modeling skills.


Course Critical Performance and Learning Outcomes

  Critical Performance:
By the end of this course, students will have demonstrated the ability to develop a business process model and improvement recommendation for a technology-enabled future state that is modeled with Unified Modeling Language techniques and tools.
 
Learning Outcomes:

To achieve the critical performance, students will have demonstrated the ability to:

  1. Explain the purpose of business process management and how it is used to identify and achieve process improvement.
  2. Depict the current state in terms of business process objectives, risks, key controls and measures of success.
  3. Evaluate current state process performance using key performance indicators.
  4. Describe the future state process in terms of the potential value of a recommended process improvement solution.
  5. Model solution components of the technology-enabled process improvements using the Unified Modeling Language.
  6. Adapt a change strategy consistent with an organizations readiness for process improvement.

Evaluation Plan
Students demonstrate their learning in the following ways:

 Evaluation Plan: ONLINE
 Discussion (4 x 2.5%)10.0%
 Assignment 1: Process Mapping10.0%
 Assignment 2: Prioritizing10.0%
 Assignment 3: Workflow Modeling10.0%
 Assignment 4: Case Analysis10.0%
 Midterm25.0%
 Final Exam25.0%
Total100.0%

Evaluation Notes:
N/A



Evaluation Plan: IN-CLASS
 Discussion (4 x 2.5%)10.0%
 Assignment 1: Process Mapping10.0%
 Assignment 2: Prioritizing10.0%
 Assignment 3: Workflow Modeling10.0%
 Assignment 4: Case Analysis10.0%
 Midterm25.0%
 Final Exam25.0%
Total100.0%

Evaluation Notes:
N/A

Provincial Context
The course meets the following Ministry of Advanced Education and Skills Development requirements:

 

Prior Learning Assessment and Recognition
PLAR Contact: Registrar’s Office

Students may apply to receive credit by demonstrating achievement of the course learning outcomes through previous life and work experiences. This course is eligible for challenge through the following method(s):

  • Challenge Exam
    Notes:

 
 
Section III: Topical Outline
Some details of this outline may change as a result of circumstances such as weather cancellations, College and student activities, and class timetabling.
Print Instruction Mode Professor Applicable Student Group(s)
In-Class Philippe Robitaille Business Analysis Certificate
Online Multiple Professors Business Analysis Certificate

Sheridan Policies

All Sheridan policies can be viewed on the Sheridan policy website.

Academic Integrity: The principle of academic integrity requires that all work submitted for evaluation and course credit be the original, unassisted work of the student. Cheating or plagiarism including borrowing, copying, purchasing or collaborating on work, except for group projects arranged and approved by the professor, or otherwise submitting work that is not the student's own, violates this principle and will not be tolerated. Students who have any questions regarding whether or not specific circumstances involve a breach of academic integrity are advised to review the Academic Integrity Policy and procedure and/or discuss them with the professor.

Copyright: A majority of the course lectures and materials provided in class and posted in SLATE are protected by copyright. Use of these materials must comply with the Acceptable Use Policy, Use of Copyright Protected Work Policy and Student Code of Conduct. Students may use, copy and share these materials for learning and/or research purposes provided that the use complies with fair dealing or an exception in the Copyright Act. Permission from the rights holder would be necessary otherwise. Please note that it is prohibited to reproduce and/or post a work that is not your own on third-party commercial websites including but not limited to Course Hero or OneNote. It is also prohibited to reproduce and/or post a work that is not your own or your own work with the intent to assist others in cheating on third-party commercial websites including but not limited to Course Hero or OneNote.

Intellectual Property: Sheridan's Intellectual Property Policy generally applies such that students own their own work. Please be advised that students working with external research and/or industry collaborators may be asked to sign agreements that waive or modify their IP rights. Please refer to Sheridan's IP Policy and Procedure.

Respectful Behaviour: Sheridan is committed to provide a learning environment that supports academic achievement by respecting the dignity, self-esteem and fair treatment of every person engaged in the learning process. Behaviour which is inconsistent with this principle will not be tolerated. Details of Sheridan's policy on Harassment and Discrimination, Academic Integrity and other academic policies are available on the Sheridan policy website.

Accessible Learning: Accessible Learning coordinates academic accommodations for students with disabilities. For more information or to register, please see the Accessible Learning website (Statement added September 2016)

Couse Outline Changes: The information contained in this Course Outline including but not limited to faculty and program information and course description is subject to change without notice. Any changes to course curriculum and/or assessment shall adhere to approved Sheridan protocol. Nothing in this Course Outline should be viewed as a representation, offer and/or warranty. Students are responsible for reading the Important Notice and Disclaimer which applies to Programs and Courses.


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