Business Facilitation and Communication
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  I: Administrative Information   II: Course Details   III: Topical Outline(s)  Printable Version
Section I: Administrative Information
  Total hours: 42.0
Credit Value: 3.0
Credit Value Notes: N/A
Effective: Fall 2016
Prerequisites: MGMT70012
Corequisites: N/A
Equivalents: N/A

Pre/Co/Equiv Notes: N/A

Program(s): Business Analysis
Program Coordinator(s): N/A
Course Leader or Contact: N/A
Status: Approved (APPR)

Section I Notes: This course is offered on-campus and online. For the online version, all instruction is delivered through a Learning Management System. None of the classes occur on-campus but students may be required to write mid-term and final exams on-campus. Online learning often involves assigned weekly readings, research, assignments, quizzes, journal writing and discussion boards. Some courses may include live online class sessions which will involve learner participation. Students will need reliable access to a computer and the internet. For the on-campus version, the sessions may include a variety of interactive and engaging activities including discussions, workshops, group activities, role plays, case studies and presentations. Readings, video, and podcasts may be provided online, on Sheridan's Learning and Teaching Environment (SLATE), to support class activities and reinforce material covered during class sessions. Assignment details will be provided in class and on SLATE. Students will need reliable access to the internet.

Section II: Course Details

Detailed Description
Students are introduced to Business Facilitation and Communication within the context of the role of the Business Analyst. Students learn about communication and the critical role it plays in achieving successful business analysis outcomes. They explore principles, techniques, and tools they can use to facilitate stakeholders to exchange ideas, solve problems, prioritize issues, reach agreement, make decisions, and resolve conflict when it arises. Students learn principles and techniques to successfully deliver oral presentations and negotiate agreements with stakeholders. This course leverages experiential learning as students participate in numerous presentation and facilitation events.

Program Context

Business Analysis Program Coordinator(s): N/A
This is a compulsory course in the Business Analysis Sheridan Certificate program offered through the Faculty of Continuing and Professional Studies. This course builds on the introduction to Business Analysis (MGMT70012) and focuses on the development of interpersonal and communication skills.

Course Critical Performance and Learning Outcomes

  Critical Performance:
By the end of this course, students will have demonstrated the ability to apply various facilitation, negotiation, and communication techniques to enable the performance of business analysis.
Learning Outcomes:

To achieve the critical performance, students will have demonstrated the ability to:

  1. Explain why effective communication and facilitation skills are critical to the role of a Business Analyst.
  2. Use oral presentations to communicate business analysis information.
  3. Plan a group facilitation to accomplish session goals.
  4. Apply facilitation practices which aid in accomplishing session goals.
  5. Apply the basic principles of negotiation.
  6. Describe the negotiation process and techniques used to achieve superior business analysis results.

Evaluation Plan
Students demonstrate their learning in the following ways:

 Evaluation Plan: ONLINE
 Underlying Competency Presentation10.0%
 Elicitation Presentation10.0%
 Group Assignment (Facilitation Planning Kit)35.0%
 Final Exam35.0%

Evaluation Plan: IN-CLASS
 Underlying Competency Presentation10.0%
 Elicitation Presentation10.0%
 Group Assignment (Facilitation Planning Kit)35.0%
 Final Exam35.0%

Evaluation Notes:

Provincial Context
The course meets the following Ministry of Advanced Education and Skills Development requirements:


Prior Learning Assessment and Recognition
PLAR Contact: Registrar’s Office

  • Not Eligible for PLAR

Section III: Topical Outline
Some details of this outline may change as a result of circumstances such as weather cancellations, College and student activities, and class timetabling.
Print Instruction Mode Professor Applicable Student Group(s)
In-Class N/A On-Campus
Online N/A Online

Sheridan Policies
The principle of academic integrity requires that all work submitted for evaluation and course credit be the original, unassisted work of the student. Cheating or plagiarism including borrowing, copying, purchasing or collaborating on work, except for group projects arranged and approved by the professor, or otherwise submitting work that is not the student’s own violates this principle and will not be tolerated. Students who have any questions regarding whether or not specific circumstances involve a breach of academic integrity are advised to review the Academic Integrity Policy and procedure and/or discuss them with the professor.

Sheridan is committed to provide a learning environment that supports academic achievement by respecting the dignity, self-esteem and fair treatment of every person engaged in the learning process. Behaviour which is inconsistent with this principle will not be tolerated. Details of Sheridan’s policy on Harassment and Discrimination, Academic Integrity, and other academic policies are available on the Sheridan policy website.

Accessible Learning coordinates academic accommodations for students with disabilities. For more information or to register, please see the Accessible Learning website (Statement added September 2016).

The information contained in this Course Outline including but not limited to faculty and program information and course description is subject to change without notice. Any changes to course curriculum and/or assessment shall adhere to approved Sheridan protocol. Nothing in this Course Outline should be viewed as a representation, offer and/or warranty. Students are responsible for reading the Important Notice and Disclaimer which applies to Programs and Courses.
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