Sheridan Course Outlines

Land Acknowledgement

Sheridan College resides on land that has been, and still is, the traditional territory of several Indigenous nations, including the Anishinaabe, the Haudenosaunee Confederacy, the Wendat, and the Mississaugas of the Credit First Nation. We recognize this territory is covered by the Dish with One Spoon treaty and the Two Row Wampum treaty, which emphasize the importance of joint stewardship, peace, and respectful relationships.

As an institution of higher learning Sheridan embraces the critical role that education must play in facilitating real transformational change. We continue our collective efforts to recognize Canada's colonial history and to take steps to meaningful Truth and Reconciliation.

Section I: Administrative Information

Total hours: 42.0
Credit Value: 3.0
Credit Value Notes: N/A
Effective: Fall 2021
Prerequisites: MGMT70012
Corequisites: N/A
Equivalents: N/A
Pre/Co/Equiv Notes: N/A

Program(s): Business Analysis
Program Coordinator(s): Maria Amuchastegui
Course Leader or Contact: N/A
Version: 20210907_00
Status: Approved (APPR)

Section I Notes: Sheridan Virtual Course: Delivered online, at a specific day and time, with real-time instructor interaction. Access to course materials and assignments will be available on Sheridan's Learning and Teaching Environment (SLATE). Students will need reliable access to a computer and the internet. OntarioLearn Online Course: Students work through learning materials at their own pace, ensuring evaluation deadlines are met. Instructors are available by email and Discussion Board communications. Access to the course materials will be available through OntarioLearn.com and login details will be sent via email. Students will need reliable access to a computer and the internet.

Section II: Course Details

Detailed Description
Students are introduced to Business Facilitation and Communication within the context of the role of the Business Analyst. Students learn about communication and the critical role it plays in achieving successful business analysis outcomes. They explore principles, techniques, and tools they can use to facilitate stakeholders to exchange ideas, solve problems, prioritize issues, reach agreement, make decisions, and resolve conflict when it arises. Students learn principles and techniques to successfully deliver oral presentations and negotiate agreements with stakeholders. This course leverages experiential learning as students participate in numerous presentation and facilitation events.

Program Context

Business Analysis	Program Coordinator(s): Maria Amuchastegui
This is a compulsory course in the Business Analysis Sheridan Certificate program offered through the Faculty of Continuing and Professional Studies. This course builds on the introduction to Business Analysis (MGMT70012) and focuses on the development of interpersonal and communication skills.

Course Critical Performance and Learning Outcomes

	Critical Performance:
	By the end of this course, students will have demonstrated the ability to apply various facilitation, negotiation, and communication techniques to enable the performance of business analysis.

Learning Outcomes:

To achieve the critical performance, students will have demonstrated the ability to:

Explain why effective communication and facilitation skills are critical to the role of a Business Analyst.
Use oral presentations to communicate business analysis information.
Plan a group facilitation to accomplish session goals.
Apply facilitation practices which aid in accomplishing session goals.
Apply the basic principles of negotiation.
Describe the negotiation process and techniques used to achieve superior business analysis results.

Evaluation Plan
Students demonstrate their learning in the following ways:

Evaluation Plan: ONLINE

	Underlying Competency Presentation	10.0%
	Elicitation Presentation	10.0%
	Quiz	10.0%
	Group Facilitation Execution Assignment	10.0%
	Group Assignment (Facilitation Planning Kit)	25.0%
	Practical Negotiation Assignment	10.0%
	Final Exam	25.0%
	Total	100.0%

Evaluation Plan: IN-CLASS

	Underlying Competency Presentation	10.0%
	Elicitation Presentation	10.0%
	Quiz	10.0%
	Group Facilitation Execution Assignment	10.0%
	Practical Negotiation Assignment	10.0%
	Group Assignment (Facilitation Planning Kit)	25.0%
	Final Exam	25.0%
	Total	100.0%

Evaluation Notes and Academic Missed Work Procedure:

N/A

Provincial Context
The course meets the following Ministry of Colleges and Universities requirements:

Prior Learning Assessment and Recognition
PLAR Contact (if course is PLAR-eligible) - Office of the Registrar
Students may apply to receive credit by demonstrating achievement of the course learning outcomes through previous relevant work/life experience, service, self-study and training on the job. This course is eligible for challenge through the following method(s):

Other
Notes: This course is delivered through OntarioLearn at ontariolearn.com and is hosted by (Sheridan College) SH-MGMT70014.

Section III: Topical Outline

Some details of this outline may change as a result of circumstances such as weather cancellations, College and student activities, and class timetabling.

Print	Instruction Mode	Professor	Applicable Student Group(s)
	In-Class	N/A	On-Campus
	Online	N/A	Online

Sheridan Policies

It is recommended that students read the following policies in relation to course outlines:

Academic Integrity
Copyright
Intellectual Property
Respectful Behaviour
Accessible Learning

All Sheridan policies can be viewed on the Sheridan policy website.

Appropriate use of generative Artificial Intelligence tools: In alignment with Sheridan's Academic Integrity Policy, students should consult with their professors and/or refer to evaluation instructions regarding the appropriate use, or prohibition, of generative Artificial Intelligence (AI) tools for coursework. Turnitin AI detection software may be used by faculty members to screen assignment submissions or exams for unauthorized use of artificial intelligence.

Course Outline Changes: The information contained in this Course Outline including but not limited to faculty and program information and course description is subject to change without notice. Nothing in this Course Outline should be viewed as a representation, offer and/or warranty. Students are responsible for reading the Important Notice and Disclaimer which applies to Programs and Courses.

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