INFO70036
A+ Certification Prep: PC Hardware Troubleshooting Maintenance
Sheridan
 
  I: Administrative Information   II: Course Details   III: Topical Outline(s)  Printable Version
 

Land Acknowledgement

Sheridan College resides on land that has been, and still is, the traditional territory of several Indigenous nations, including the Anishinaabe, the Haudenosaunee Confederacy, the Wendat, and the Mississaugas of the Credit First Nation. We recognize this territory is covered by the Dish with One Spoon treaty and the Two Row Wampum treaty, which emphasize the importance of joint stewardship, peace, and respectful relationships.

As an institution of higher learning Sheridan embraces the critical role that education must play in facilitating real transformational change. We continue our collective efforts to recognize Canada's colonial history and to take steps to meaningful Truth and Reconciliation.


Section I: Administrative Information
  Total hours: 42.0
Credit Value: 3.0
Credit Value Notes: N/A
Effective: Fall 2017
Prerequisites: SYST70004
Corequisites: N/A
Equivalents: N/A
Pre/Co/Equiv Notes: IT Operations Program: course completion should follow this order: SYST70004, INFO70036, SYST70005, APPL70053, TELE70003, COMM70042

Program(s): IT Operations
Program Coordinator(s): N/A
Course Leader or Contact: N/A
Version: 20170905_00
Status: Approved (APPR)

Section I Notes: N/A

 
 
Section II: Course Details

Detailed Description
Expand your technical knowledge and troubleshooting skills in the configuration, operation and maintenance of PC systems. Topics include: computer architecture, backup procedures, virus detection and control, system configuration and setup, installation of software and hardware, and troubleshooting DOS/Unix and windows operating systems. The principle delivery method will be through lab exercises, case studies and in-class research and exercises. Prerequisite(s): SYST70004 A+ Certification Prep - Operating Systems Technologies

Program Context

 
IT Operations Program Coordinator(s): N/A
The changing technical environment of support services requires students to have a firm understanding of both the concepts of computer architecture and operating systems and the specific skills to configure and troubleshoot common problems involving both hardware and software, including operating systems.


Course Critical Performance and Learning Outcomes

  Critical Performance:
N/A
 
Learning Outcomes:

To achieve the critical performance, students will have demonstrated the ability to:

  1. Understand major components of a computer system and how they relate to one another, such as: how to take a computer apart and put it back together, with attention to memory constraints, chip manufacture, component relationships; add-on devices including installation of drives and expansion cards of basic electrical terminology and preventative maintenance procedures
  2. Understand the process and procedures to identify the status of the computer components and appropriate troubleshooting techniques, such as how to protect yourself, the hardware and the software while solving computer problems; tools needed to support personal computers; the importance of good record keeping, and how memory is used file structure by operating system.
  3. Identify and understand the basics functions of different chips and buses, motherboards, video cards, printers, hard drives and floppy drives
  4. Identify and classify different types of processors
  5. Use DOS techniques for file management and customization
  6. Understand basic hardware installation steps
  7. Install new devices on a computer and identify a variety of system boards, architecture and design issues.
  8. Resolve resource conflicts and analyze system problems and troubleshoot using diagnostic software tools.
  9. Use tools to recover data from floppy and hard drives
  10. Take a computer apart and put it back together.
  11. Find and download a hardware specific drivers and support tools from the internet sources
  12. Safety conscious when assembling and disassembling a system
  13. Task-oriented and undistractable when troubleshooting or tuning
  14. Systematic when troubleshooting and testing
  15. Communicative in sharing ideas and information about discoveries

Evaluation Plan
Students demonstrate their learning in the following ways:

 Evaluation Plan: IN-CLASS
 Test 1(midterm)30.0%
 Test 2 (final)35.0%
 Labs (as assigned)15.0%
 Assignment 110.0%
 Assignment 210.0%
Total100.0%

Evaluation Notes and Academic Missed Work Procedure:
All assignments must be handed in to complete the course of study and they must be handed in when due. Assignments should be handed in as specified by the instructor. Tests must be written on the scheduled dates or a mark of zero will be assigned. In exceptional circumstances, it is the responsibility of the student to provide documentation to the instructor, who may choose to make special arrangements. Full participation and attendance is recommended for this course. Students who miss a class are responsible for any information discussed, assigned or distributed in that class period. Faculty members teaching this course agree to the following practices. Sheridan wishes to encourage behaviors that will help students be successful in the workplace, and to ensure that students receive credit for their individual work. 1. For submission of assignments and projects, the faculty member will specify, on the class plan: a) Due dates and special instructions for submissions b) Deductions for overdue submissions 2. Exams must be written as scheduled by the faculty member. A make-up exam is at the faculty member's discretion provided that the student has an acceptable reason for their absence and may be asked for documented evidence, such as a medical certificate, explaining their absence. These special situations must be discussed with the faculty member immediately once the situation becomes known. Semester time constraints may limit rewrite options. 3. To pass the course, students must achieve at least 50% overall in the course, as well as a 50% weighted average across the tests and the exams combined.

Provincial Context
The course meets the following Ministry of Colleges and Universities requirements:


 

Prior Learning Assessment and Recognition
PLAR Contact (if course is PLAR-eligible) - Office of the Registrar
Students may apply to receive credit by demonstrating achievement of the course learning outcomes through previous relevant work/life experience, service, self-study and training on the job. This course is eligible for challenge through the following method(s):

  • Challenge Exam
    Notes:  PLAR Contact: Registrar's Office Students may apply to receive credit by demonstrating achievement of the course learning outcomes through previous life and work experiences. This course is eligible for challenge through the following method(s):

 
 
Section III: Topical Outline
Some details of this outline may change as a result of circumstances such as weather cancellations, College and student activities, and class timetabling.
Instruction Mode: In-Class
Professor: Multiple Professors
Resource(s):
 TypeDescription
RequiredTextbookA+ Guide for IT Technical Support, Jean Andrews, Course Technology, 9, 2016, ISBN-10: 1305266439 ISBN-13: 978-1305266438

Applicable student group(s): Continuing Education students.
Course Details:

Module 1: Hardware

  • Configure settings and use BIOS/UEFI tools on a PC.
  • Explain the importance of motherboard components, their purpose and properties.
  • Compare and contrast various RAM types and their features.
  • Install and configure PC expansion cards.
  • Install and configure storage devices and use appropriate media.
  • Install various types of CPUs and apply the appropriate cooling methods.
  • Compare and contrast various PC connection interfaces, their characteristics and purpose.
  • Install a power supply based on given specifications.
  • Select the appropriate components for a custom PC configuration to meet customer specifications or needs.
  • Compare and contrast types of display devices and their features.
  • Identify common PC connector types and associated cables.
  • Install and configure common peripheral devices.
  • Install SOHO multifunction device/printers and configure appropriate settings.
  • Compare and contrast differences between the various print technologies and the associated imaging process.
  • Perform appropriate printer maintenance.

 

Module 2: Networking

  • Identify the various types of network cables and connectors.
  • Compare and contrast the characteristics of connectors and cabling.
  • Explain the properties and characteristics of TCP/IP.
  • Explain common TCP and UDP ports, protocols and their purpose.
  • Compare and contrast various WiFi networking standards and encryption types.
  • Install and configure SOHO wireless/wired router and apply appropriate settings.
  • Compare and contrast Internet connection types, network types and their features.
  • Compare and contrast network architecture devices, their functions and features.
  • Given a scenario, use appropriate networking tools.  

Module 3: Mobile Devices

  • Install and configure laptop hardware and components.
  • Explain the function of components within the display of a laptop.
  • Use appropriate laptop features.
  • Explain the characteristics of various types of other mobile devices. - Compare and contrast accessories and ports of other mobile devices.

Module 4: Hardware and Network Troubleshooting

  • Troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools.
  • Troubleshoot hard drives and RAID arrays with appropriate tools.
  • Troubleshoot common video, projector and display issues.
  • Troubleshoot wired and wireless networks with appropriate tools.
  • Troubleshoot and repair common mobile device issues while adhering to the appropriate procedures.
  • Troubleshoot printers with appropriate tools.


Sheridan Policies

It is recommended that students read the following policies in relation to course outlines:

  • Academic Integrity
  • Copyright
  • Intellectual Property
  • Respectful Behaviour
  • Accessible Learning
All Sheridan policies can be viewed on the Sheridan policy website.

Appropriate use of generative Artificial Intelligence tools: In alignment with Sheridan's Academic Integrity Policy, students should consult with their professors and/or refer to evaluation instructions regarding the appropriate use, or prohibition, of generative Artificial Intelligence (AI) tools for coursework. Turnitin AI detection software may be used by faculty members to screen assignment submissions or exams for unauthorized use of artificial intelligence.

Course Outline Changes: The information contained in this Course Outline including but not limited to faculty and program information and course description is subject to change without notice. Nothing in this Course Outline should be viewed as a representation, offer and/or warranty. Students are responsible for reading the Important Notice and Disclaimer which applies to Programs and Courses.


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