Sheridan Course Outlines

Land Acknowledgement

Sheridan College resides on land that has been, and still is, the traditional territory of several Indigenous nations, including the Anishinaabe, the Haudenosaunee Confederacy, the Wendat, and the Mississaugas of the Credit First Nation. We recognize this territory is covered by the Dish with One Spoon treaty and the Two Row Wampum treaty, which emphasize the importance of joint stewardship, peace, and respectful relationships.

As an institution of higher learning Sheridan embraces the critical role that education must play in facilitating real transformational change. We continue our collective efforts to recognize Canada's colonial history and to take steps to meaningful Truth and Reconciliation.

Section I: Administrative Information

Total hours: 42.0
Credit Value: 3.0
Credit Value Notes: N/A
Effective: Spring/Summer 2018
Prerequisites: HEAL70028
Corequisites: N/A
Equivalents: N/A
Pre/Co/Equiv Notes: N/A

Program(s): Telemedicine Facilitation
Program Coordinator(s): Radica Bissoondial
Course Leader or Contact: N/A
Version: 20180507_00
Status: Approved (APPR)

Section I Notes: This is a hybrid course. A hybrid course means course content, activities, assignments and evaluations are delivered by combining a face-to-face classroom experience with online mediated interaction and activity. Students will be provided a schedule for their in-class and online sessions. The first class will be in-class. The online portion of the course is asynchronous and offered through Sheridan's Learning and Teaching Environment (SLATE). Students can work through each module at their own pace as long as due dates are met. Online learning often involves assigned weekly readings, research, assignments, quizzes, and discussion boards. Students will need access to a computer and the internet.

Section II: Course Details

Detailed Description
Students practice performing the Telemedicine Facilitator role and responsibilities within the Telemedicine Facilitation Process, in the rapidly expanding health care industry. In this culminating course students integrate and apply the knowledge, skills, and capabilities developed in the prerequisite courses to work safely and in compliance with the Delegation of Controlled Acts policy of the College of Physicians and Surgeons of Ontario. Students continue to apply the Telemedicine Facilitation Principles of Standard of Care, Scope of Practice, Qualifications, Training and Experience, and Delegation. Students build competency and proficiency in all stages of the Telemedicine Facilitation Process (Open Telemedicine Office, Check Appointments, Set-Up Telemedicine Room, Set-Up Waiting Room, Intake of Patient, Patient in Telemedicine Room, Doctor Remotely Examines Patient, Telemedicine Session Conclusion, and Close Telemedicine Office) and associated, workflows, procedures, and best practices. Through articles, videos, group work, presentations, case study, role play, simulations, practice in groups, assignments, online tests and hands-on exercises with the telemedicine software and Electronic Health Record (EHR) students will explore and be evaluated on the Telemedicine Facilitator role and related procedures and best practices. Students build competency and proficiency through instructional videos, live demonstrations, simulations, practice within groups including hands-on with simulators and role-play activities, peer feedback, and instructor evaluations. Students will work with the typical equipment, telemedicine and EHR software, devices, and supplies used in a telemedicine room. Throughout this course, the Telemedicine Facilitation Principles, customer service, professional communications (including remote case presentation), relationship building, telemedicine system and devices preparation and technical troubleshooting will be emphasized to support an excellent standard of care.

Program Context

Telemedicine Facilitation	Program Coordinator(s): Radica Bissoondial
This is a required course in the Telemedicine Facilitation - Sheridan Board Certificate program, offered through the Faculty of Continuing and Professional Studies. This course integrates and practically assess the knowledge, skills, and abilities provided in the previous prerequisite courses in the program.

Course Critical Performance and Learning Outcomes

	Critical Performance:
	By the end of this course, students will have demonstrated the abilityto perform the key procedures of the Telemedicine Office, Check Appointments, Set-Up telemedicine Room, Set-Up Waiting Room, Intake of Patient, Patient in Telemedicine Room, Doctor Remotely Examines Patient, Telemedicine Session Conclusion, and Close Telemedicine Office.

Learning Outcomes:

To achieve the critical performance, students will have demonstrated the ability to:

Interpret the Delegation of Controlled Acts policy of the College of Physicians and Surgeons of Ontario.
Interpret how the Telemedicine Facilitation Principles (Standard of Care, Scope of Practice, Qualifications, Training and Experience, and Delegation) apply to the Telemedicine Facilitator role and related procedures.
Show competence and proficiency, including customer service and professional relationship building skills, in the application of all the stages of the Telemedicine Facilitation Process (Open Telemedicine Office, Check Appointments, Set-Up Telemedicine Room, Set-Up Waiting Room, Intake of Patient, Patient in Telemedicine Room, Doctor Remotely Examines Patient, Telemedicine Session Conclusion, and Close Telemedicine Office) and associated workflows, procedures, and best practices, in primary care settings.
Employ appropriate human anatomy references and medical terms, when gathering information from patients, remotely presenting cases to doctors, and communicating with both patients and doctors.

Evaluation Plan
Students demonstrate their learning in the following ways:

Evaluation Plan: IN-CLASS

	Group Activity and Presentation (2 x 15%)	30.0%
	Individual Hands-On Activity	15.0%
	Scenario Based Role-Play	15.0%
	Comprehensive Scenario Based Role-Play	40.0%
	Total	100.0%

Evaluation Notes and Academic Missed Work Procedure:

It is important that students participate in every class session. If a student misses a session, the student is responsible for reviewing any missed content and making arrangements with the instructor to complete any missed evaluation activities.

Provincial Context
The course meets the following Ministry of Colleges and Universities requirements:

Prior Learning Assessment and Recognition
PLAR Contact (if course is PLAR-eligible) - Office of the Registrar

Not Eligible for PLAR

Section III: Topical Outline

Some details of this outline may change as a result of circumstances such as weather cancellations, College and student activities, and class timetabling.
Instruction Mode: In-Class
Professor: Multiple Professors
Resource(s):

	Type	Description
Optional	Other	Recommended Reading: Articles, reading materials, and other learning assets will be available via Sheridan's Learning Management System (LMS), the Sheridan Library, or provided by the instructor.

Applicable student group(s): Continuing Education Students The Telemedicine Facilitation program and this course will appeal to students interested in pursuing career opportunities in the rapidly expanding health care industry, particularly in the electronic medical offices of today and the near future. This course will also benefit students currently working in health care who want to acquire Telemedicine Facilitation knowledge, skills, and abilities to expand their career growth opportunities.
Course Details:

Module 1: Telemedicine Facilitation

- Welcome and Introductions

- Course Overview, Training Environment, Expectations, and Evaluation

- Role and Responsibilities of a Telemedicine Facilitator -

Class Discussion

- In-Class Group Activity and Presentation Telemedicine Facilitation (15%):

Delegation of Controlled Acts
The Telemedicine Facilitation Principles (Standard of Care, Scope of Practice, Qualifications, Training, and Experience, and Delegation)
The Telemedicine Facilitation Process
Telemedicine Inclusion/Exclusion Criteria
Customer Service and Professional Communications

All remaining modules focus on practicing and building competency and proficiency in all stages of the Telemedicine Facilitation Process and associated workflows, procedures, and best practices

Module 2: Telemedicine Technology

- Instructor Demonstration and Groups Practice Telemedicine Technology

Set-Up, Use, and Troubleshooting
- Telemedicine Room Equipment
- Telemedicine Software
- Electronic Health Record (EHR) software
- Telemedicine Devices
In-Class Individual Hands-On Activity- Telemedicine Technology (15%)

Module 3: Information Gathering Procedures

Instructor Demonstration, Simulations, and Groups Practice
- Telemedicine Inclusion/Exclusion Criteria
- Information Gathering Procedures Charts and Checklists
- Patient Complain
OLDCAR (Onset, Location, Duration, Characteristics Aggravating, Relieving)
Conventional Devices
Telemedicine Devices (with Simulators)
Information Gathering Procedures: That Are Only Done with Supervision of Doctor
Abdominal Test - Must be Supervised by Remote Doctor (with Simulator)
In-Class Group Activity and Presentation (with Simulators) Information Gathering Procedures, including Human Anatomy References and Medical Terms (15%)

Module 4: Remote Case Presentation

Group Practice - Human Anatomy References and Medical Terms Required for a Telemedicine Session
Instructor Demonstration and Groups Practice - Remote Case Presentation
In-Class Scenario Based Role-Play - Remote Case Presentation including Human Anatomy References and Medical Terms (15%)

Module 5: Telemedicine Facilitation - Integration & Practice

Prepare for in-class participation by reviewing instructional videos and other materials in Sheridan's Learning Management System (LMS)
Instructor Demonstrations, Simulations, and Group Practice, including Peer Feedback and Instructor Evaluations
- Delegation of Controlled Acts
- The Telemedicine Facilitation Principles (Standard of Care Scope of Practice, Qualifications, Training, and Experience and Delegation)
- The Telemedicine Facilitation Process
- Telemedicine Inclusion/Exclusion Criteria
- Information Gathering Procedures (with Simulators)
- Remote Case Presentation
- Professional Communications
- Customer Service
In-Class Scenario Based Role-Play (with Simulators) - Apply the Telemedicine Facilitation Process and associated workflows procedures, and best practices to A Day in the Life of a Telemedicine Facilitator (0% - Not Graded)

Module 6: Comprehensive Role-Play

In-Class Comprehensive Scenario Based Role-Play (with Simulators) Apply the Telemedicine Facilitation Process and associated workflows, procedures, and best practices to A Day in the Life of a Telemedicine Facilitator (40%)

Sheridan Policies

It is recommended that students read the following policies in relation to course outlines:

Academic Integrity
Copyright
Intellectual Property
Respectful Behaviour
Accessible Learning

All Sheridan policies can be viewed on the Sheridan policy website.

Appropriate use of generative Artificial Intelligence tools: In alignment with Sheridan's Academic Integrity Policy, students should consult with their professors and/or refer to evaluation instructions regarding the appropriate use, or prohibition, of generative Artificial Intelligence (AI) tools for coursework. Turnitin AI detection software may be used by faculty members to screen assignment submissions or exams for unauthorized use of artificial intelligence.

Course Outline Changes: The information contained in this Course Outline including but not limited to faculty and program information and course description is subject to change without notice. Nothing in this Course Outline should be viewed as a representation, offer and/or warranty. Students are responsible for reading the Important Notice and Disclaimer which applies to Programs and Courses.

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