HEAL70028
Telemedicine Facilitation 2 - Info Gathering and Remote Case Presentation		 Sheridan
 
  I: Administrative Information   II: Course Details   III: Topical Outline(s)  Printable Version
 

Land Acknowledgement

Sheridan College resides on land that has been, and still is, the traditional territory of several Indigenous nations, including the Anishinaabe, the Haudenosaunee Confederacy, the Wendat, and the Mississaugas of the Credit First Nation. We recognize this territory is covered by the Dish with One Spoon treaty and the Two Row Wampum treaty, which emphasize the importance of joint stewardship, peace, and respectful relationships.

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Section I: Administrative Information
  Total hours: 42.0
Credit Value: 3.0
Credit Value Notes: N/A
Effective: Spring/Summer 2018
Prerequisites: (HEAL70027 ANAT70001 OADM70007)
Corequisites: N/A
Equivalents: N/A
Pre/Co/Equiv Notes: N/A

Program(s): Telemedicine Facilitation
Program Coordinator(s): Radica Bissoondial
Course Leader or Contact: N/A
Version: 20180507_00
Status: Approved (APPR)

Section I Notes: This is a hybrid course. A hybrid course means course content, activities, assignments and evaluations are delivered by combining a face-to-face classroom experience with online mediated interaction and activity. Students will be provided a schedule for their in-class and online sessions. The first class will be in-class. The online portion of the course is asynchronous and offered through Sheridan's Learning and Teaching Environment (SLATE). Students can work through each module at their own pace as long as due dates are met. Online learning often involves assigned weekly readings, research, assignments, quizzes, and discussion boards. Students will need access to a computer and the internet.
 
 
Section II: Course Details

Detailed Description
Students continue to explore the Telemedicine Facilitator role and responsibilities within the Telemedicine Facilitation Process, in the rapidly expanding health care industry. This course continues on from the prerequisite courses in providing students with the knowledge, skills, and capabilities to work safely and in compliance with the Delegation of Controlled Acts policy of the College of Physicians and Surgeons of Ontario. Students also review and continue to apply the Telemedicine Facilitation Principles of Standard of Care, Scope of Practice, Qualifications, Training and Experience, and Delegation. Students continue to discover all of the stages of the Telemedicine Facilitation Process: Open Telemedicine Office, Check Appointments, Set-Up Telemedicine Room, Set-Up Waiting Room, Intake of Patient, Patient in Telemedicine Room, Doctor Remotely Examines Patient, Telemedicine Session Conclusion, and Close Telemedicine Office. This course provides an overview of all the stages in the Telemedicine Facilitation Process and then focuses on the last 4 stages and associated workflows. Through articles, videos, group work, presentations, case study, role play, simulations, practice in groups, assignments, online tests and hands-on exercises with the telemedicine software and Electronic Health Record (EHR) students will explore and be evaluated on the Telemedicine Facilitator role and related procedures and best practices. This course draws upon and exercises knowledge, skills, and capabilities provided in the prerequisite courses. Students utilize appropriate human anatomy references and medical terms in role-play activities, when gathering information from patients and remotely presenting cases to doctors. Throughout this course, the Telemedicine Facilitation Principles, customer service, professional communications, relationship building, telemedicine system and devices preparation and technical troubleshooting will be emphasized to support an excellent standard of care.

Program Context

 
Telemedicine Facilitation Program Coordinator(s): Radica Bissoondial
This is a required course in the Telemedicine Facilitation - Sheridan Board Certificate program, offered through the Faculty of Continuing and Professional Studies. This course adds to the foundational knowledge, skills, and abilities base for the subsequent course in the program.


Course Critical Performance and Learning Outcomes

  Critical Performance:
By the end of this course, students will have demonstrated the ability to explain the key procedures of the Telemedicine Facilitator role within the last 4 stages of the Telemedicine Facilitation Process, specifically: Patient in Telemedicine Room; Doctor Remotely Examines Patient; Telemedicine Session Conclusion; and Close Medial Office.
 
Learning Outcomes:

To achieve the critical performance, students will have demonstrated the ability to:

  1. Explain the Delegation of Controlled Acts policy of the College of Physicians and Surgeons of Ontario.
  2. Articulate how the Telemedicine Facilitation Principles (Standard of Care, Scope of Practice, Qualifications, Training and Experience, and Delegation) apply to the Telemedicine Facilitator role and related procedures.
  3. Elaborate all the stages and associated workflows of the Telemedicine Facilitation Process (Open Telemedicine Office, Check Appointments, Set-Up Telemedicine Room, Set-Up Waiting Room, Intake of Patient, Patient in Telemedicine Room, Doctor Remotely Examines Patient, Telemedicine Session Conclusion, and Close, Telemedicine Office).
  4. Apply the last 4 stages and associated workflows of the Telemedicine Facilitation Process in primary care settings.
  5. Select appropriate human anatomy references and medical terms, when gathering information from patients, remotely presenting cases to doctors, and communicating with both patients and doctors.
  6. Apply the "OLDCAR (Onset, Location, Duration, Characteristics, Aggravating, Relieving)" acronym/ mnemonic for patient complaint information gathering?
  7. Apply the appropriate information gathering procedure based on the complaints expressed by the patient, guided by charts and checklists, including using: Conventional medical devices to take vital signs (heart rate, blood pressure, and temperature), Telemedicine devices for eyes, ears, nose, throat, and skin image capture and video streaming, Tele-stethoscope to stream heart telemetry and lung sounds, Urine analysis dipstick.
  8. Conduct remote patient case presentation to a doctor.
  9. Follow a doctor's directions in a telemedicine session, in accordance with the Delegation of Controlled Acts policy of the College of Physicians and Surgeons of Ontario and with the telemedicine Facilitation Principles.
  10. Determine the root cause of commonly occurring telemedicine technical issues, utilizing a troubleshooting method.

Evaluation Plan
Students demonstrate their learning in the following ways:

 Evaluation Plan: IN-CLASS & ONLINE INSTRUCTION
 Online Tests (3 x 5% and 10%)25.0%
 Online Scenario Based Role-Play10.0%
 In Class Activity5.0%
 In-Class Scenario Based Role-Play (6 x 10%)60.0%
Total100.0%

Evaluation Notes and Academic Missed Work Procedure:
It is important that students participate in every class session. If a student misses a session, the student is responsible for reviewing any missed content and making arrangements with the instructor to complete any missed evaluation activities.

Provincial Context
The course meets the following Ministry of Colleges and Universities requirements:

 

Prior Learning Assessment and Recognition
PLAR Contact (if course is PLAR-eligible) - Office of the Registrar

  • Not Eligible for PLAR
 
 
Section III: Topical Outline
Some details of this outline may change as a result of circumstances such as weather cancellations, College and student activities, and class timetabling.
Instruction Mode: In-class & Online Instruction
Professor: Multiple Professors
Resource(s):
 TypeDescription
OptionalOtherRecommended Reading: Articles, reading materials, and other learning assets will be available via Sheridan's Learning Management System (LMS), the Sheridan Library, or provided by the instructor.

Applicable student group(s): Continuing Education Students The Telemedicine Facilitation program and this course will appeal to students interested in pursuing career opportunities in the rapidly expanding health care industry, particularly in the electronic medical offices of today and the near future. This course will also benefit students currently working in health care who want to acquire Telemedicine Facilitation knowledge, skills, and abilities to expand their career growth opportunities.
Course Details:

Module 1: Re-Introduction to Telemedicine Facilitation      

  • Welcome and Introductions
  • Course Overview, Training Environment, Expectations, and Evaluation
  • Review of:
    • Delegation of Controlled Acts
    • The Telemedicine Facilitation Principles (Standard of Care, Scope of Practice, Qualifications, Training, and Experience and Delegation)
    • The Telemedicine Facilitation Process
    • Ethics, Legality, and Privacy/Security
    • Role and Responsibilities of a Telemedicine Facilitator
    • Telemedicine Inclusion/Exclusion Criteria
    • Customer Service and Professional Communications

Module 2: Anatomy and Medical Terminology

  • Human Anatomy References Required for a Telemedicine Session
  • Medical Terms Required for a Telemedicine Session

Online Test - Joints and Motions (5%), Online Test - Human Body Anatomy and Anatomic Positions (5%), Online Test - Body Systems (5%), Online Scenario Based Role-Play - Communicating with a Doctor, using Appropriate Anatomy References and Medical Terms (10%)

Module 3: Stage 6 - Patient in Telemedicine Room

  • Workflow
  • Charts and Checklist
  • Information Gathering Procedures - Patient Complaint
  • Information Gathering Procedures - History
  • Information Gathering Procedures using Conventional Devices - Vital Signs:
    • Pulse
    • Blood Pressure
    • Temperature
  • OLDCAR acronym/mnemonic for Patient Complaint Information Gathering:
    • Onset - When and how did it happen?
    • Location - Where does it hurt?
    • Duration - How long has it hurt?
    • Characteristics - What type of paint
    • Aggravating Factor - What makes it worse?
    • Relieving Factor - What makes it better?
  • Information Gathering Procedures using Telemedicine Devices (with Simulators)
    • Horus Scope with attachments - Camera and Otoscope
    • Otoscope - Nose and Ears
    • Camera - Eyes, Throat, and Skin
  • Information Gathering Procedures using Charts and Checklists
    • Head and Neck
    • Respiratory
    • Cardiovascular
    • Extremity
    • Neurological
    • Skin
  • Information Gathering Procedures using Urinalysis Dipstick

In-Class Activity - Ailments and Information Gathering Procedures (5%), In-Class Scenario Based Role-Play (with Simulators), Information Gathering Procedures (10%), In-Class Scenario Based Role-Play (with Simulators), Facilitate Stage 6 - Patient in Telemedicine Room (10%)

Module 4: Stage 7 - Doctor Remotely Examines Patient

  • Workflow
  • Remote Case Presentation

In-Class Scenario Based Role-Play - Remote Case Presentation (10%)

  • Tele-Stethoscope - Stream Heart Telemetry and Lung Sounds
  • Information Gathering Procedures: Abdominal - Must be Supervised by Remote Doctor (with Simulators)
  • Directions from Remote Doctors using Anatomy References and Medical Terms
  • Follow-Up - Appointment, Prescription, Referral, etc.

In-Class Scenario Based Role-Play (with Simulators), Facilitate Stage 7 - Doctor Remotely Examines Patient (10%)

Module 5: Stage 8 - Telemedicine Session Conclusion

  • Workflow
  • Telemedicine Facilitator Confirms Patient Understanding of Doctors Instructions
  • Preparation of Telemedicine Room, including Cleaning and Sanitizing for Next Patient

In-Class Scenario Based Role-Play - Telemedicine Session Conclusion (10%)

Module 6: Stage 9 - Close Telemedicine Office

  • Workflow

Module 7: Review

  • Review Telemedicine Facilitation Process
  • In-Class Group Activity and Presentation
    • Delegation of Controlled Acts
    • The Telemedicine Facilitation Principles
    • Telemedicine Facilitation Process, all stages, and associated workflows, procedures, and best practices
    • Telemedicine Inclusion/Exclusion Criteria
    • Human Anatomy References and Medical Terms
    • Information Gathering Procedures
    • Remote Case Presentation

In-Class Scenario Based Role-Play (with Simulators)-Telemedicine Facilitation Process (10%), Online Comprehensive Test (10%)

Sheridan Policies

It is recommended that students read the following policies in relation to course outlines:

  • Academic Integrity
  • Copyright
  • Intellectual Property
  • Respectful Behaviour
  • Accessible Learning
All Sheridan policies can be viewed on the Sheridan policy website.

Appropriate use of generative Artificial Intelligence tools: In alignment with Sheridan's Academic Integrity Policy, students should consult with their professors and/or refer to evaluation instructions regarding the appropriate use, or prohibition, of generative Artificial Intelligence (AI) tools for coursework. Turnitin AI detection software may be used by faculty members to screen assignment submissions or exams for unauthorized use of artificial intelligence.

Course Outline Changes: The information contained in this Course Outline including but not limited to faculty and program information and course description is subject to change without notice. Nothing in this Course Outline should be viewed as a representation, offer and/or warranty. Students are responsible for reading the Important Notice and Disclaimer which applies to Programs and Courses.
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