HEAL70027
Telemedicine Facilitation 1 - Set-Up and Intake
Sheridan
 
  I: Administrative Information   II: Course Details   III: Topical Outline(s)  Printable Version
 

Land Acknowledgement

Sheridan College resides on land that has been, and still is, the traditional territory of several Indigenous nations, including the Anishinaabe, the Haudenosaunee Confederacy, the Wendat, and the Mississaugas of the Credit First Nation. We recognize this territory is covered by the Dish with One Spoon treaty and the Two Row Wampum treaty, which emphasize the importance of joint stewardship, peace, and respectful relationships.

As an institution of higher learning Sheridan embraces the critical role that education must play in facilitating real transformational change. We continue our collective efforts to recognize Canada's colonial history and to take steps to meaningful Truth and Reconciliation.


Section I: Administrative Information
  Total hours: 42.0
Credit Value: 3.0
Credit Value Notes: N/A
Effective: Spring/Summer 2018
Prerequisites: N/A
Corequisites: N/A
Equivalents: N/A
Pre/Co/Equiv Notes: N/A

Program(s): Telemedicine Facilitation
Program Coordinator(s): Radica Bissoondial
Course Leader or Contact: N/A
Version: 20180507_02
Status: Approved (APPR)

Section I Notes: This is a hybrid course. A hybrid course means course content, activities, assignments and evaluations are delivered by combining a face-to-face classroom experience with online mediated interaction and activity. Students will be provided a schedule for their in-class and online sessions. The first class will be in-class. The online portion of the course is asynchronous and offered through Sheridan's Learning and Teaching Environment (SLATE). Students can work through each module at their own pace as long as due dates are met. Online learning often involves assigned weekly readings, research, assignments, quizzes, and discussion boards. Students will need access to a computer and the internet.

 
 
Section II: Course Details

Detailed Description
Students explore the Telemedicine Facilitator role and responsibilities within the Telemedicine Facilitation Process, in the rapidly expanding health care industry. This introductory course provides students with the knowledge skills, and capabilities to work safely and in compliance with the Delegation of Controlled Acts policy of the College of Physicians and Surgeons of Ontario. Students also learn the Telemedicine Facilitation Principles of Standard of Care, Scope of Practice, Qualifications, Training and Experience, and Delegation. Students discover all of the stages of the Telemedicine Facilitation Process: Open Telemedicine Office, Check Appointments, Set-Up Telemedicine Room, Set-Up Waiting Room, Intake of Patient, Patient in Telemedicine Room, Doctor Remotely Examines Patient, Telemedicine Session Conclusion and Close Telemedicine Office. This course provides an overview of all the stages in the Telemedicine Facilitation Process and then focuses on the first 5 stages and associated workflows. Through articles, videos, group work, presentations, case study, role play, written assignments, online tests and hands-on exerciseswith the telemedicine software and Electronic Health Record (EHR) students will explore and be evaluated on the Telemedicine Facilitator role and related procedures and best practices. Throughout this course, the Telemedicine Facilitation Principles, customer service, professional communications, relationship building, telemedicine system and devices preparation and technical troubleshooting will be emphasized to support an excellent standard of care.

Program Context

 
Telemedicine Facilitation Program Coordinator(s): Radica Bissoondial
This is an introductory required course in Telemedicine Facilitation - Sheridan Board Certificate program, offered through the Faculty of Continuing and Professional Studies. This introductory course forms a foundational knowledge, skills, and abilities base for the subsequent courses in the program.


Course Critical Performance and Learning Outcomes

  Critical Performance:
By the end of this course, students will have demonstrated the ability to explain the key procedures of the Telemedicine Facilitator role within the first 5 stages of the Telemedicine Facilitation Process, specifically: Open Telemedicine Office, Check Appointments, Set-Up Telemedicine room, Set-Up Waiting Room, and Intake Patient.
 
Learning Outcomes:

To achieve the critical performance, students will have demonstrated the ability to:

  1. Explain the essential characteristics of Telemedicine and its varied applications.
  2. Summarize the commonalities and differences in guidance on the utilization of telemedicine provided by Canadian provincial (and other telemedicine leading countries and states) Physicians and Surgeons Associations.
  3. Outline the Delegation of Controlled Acts policy of the College of Physicians and Surgeons of Ontario.
  4. Describe how the Telemedicine Facilitation Principles (Standard of Care, Scope of Practice, Qualifications, Training and Experience, and Delegation) apply to the Telemedicine Facilitator role and related procedures.
  5. Identify all the stages and associated workflows of the Telemedicine Facilitation Process (Open Telemedicine Office, Check Appointments, Set-Up Telemedicine Room, Set-Up Waiting Room, Intake of Patient, Patient in Telemedicine Room, Doctor Remotely Examines Patient, Telemedicine Session Conclusion, and Close Telemedicine Office).
  6. Apply the first 5 stages and associated workflows of the Telemedicine Facilitation Process in primary care settings.
  7. Discuss the role and responsibilities of the Telemedicine Facilitator.
  8. Determine which patient cases are appropriate for a telemedicine doctor session (inclusion) and which should be directed to other health care provider options (exclusion).
  9. Apply effective customer service and professional relationship building skills when communicating with patients and remotely presenting cases to doctors.
  10. Describe how changes in health status affect the behavior of patients.
  11. Explain the importance of understanding cultural differences in health care.

Evaluation Plan
Students demonstrate their learning in the following ways:

 Evaluation Plan: IN-CLASS & ONLINE INSTRUCTION
 Written Assignments (3 X 5%)15.0%
 Online Collaborative Group Activities and Presentations (4 x 5%)20.0%
 Online Role Play10.0%
 Online Hands-On Exercise5.0%
 Case Based Assignments and Presentation15.0%
 Scenario Based Assignments15.0%
 Online Tests (2 X10%)20.0%
Total100.0%

Evaluation Notes and Academic Missed Work Procedure:
It is important that students participate in every class session. If a student misses a session, the student is responsible for reviewing any missed content and making arrangements with the instructor to complete any missed evaluation activities. All assignments must be submitted on or before the due date and time specified in the assignment instructions on Sheridan's Learning Management System (LMS).Late assignments will receive a 10% grade reduction per business day. If there is a valid reason for the late assignment, the student must notify the instructor no later than the date the assignment is due to indicate it will be late. If the reason is deemed to be valid, there will be no late penalty. Assignments submitted more than one week late (on the 8th business day after the due date) will not be graded unless a prior arrangement has been made with the instructor. There will be no resubmission of assignments unless under exceptional circumstances, this has been agreed to or suggested by the instructor.



Evaluation Plan: IN-CLASS
 Written Assignments (3 X 5%)15.0%
 Online Collaborative Group Activities and Presentations (4 x 5%)20.0%
 Online Role Play10.0%
 Online Hands-On Exercise5.0%
 Case Based Assignments and Presentation15.0%
 Scenario Based Assignments15.0%
 Online Tests (2 X10%)20.0%
Total100.0%

Evaluation Notes and Academic Missed Work Procedure:
It is important that students participate in every class session. If a student misses a session, the student is responsible for reviewing any missed content and making arrangements with the instructor to complete any missed evaluation activities. All assignments must be submitted on or before the due date and time specified in the assignment instructions on Sheridan's Learning Management System (LMS).Late assignments will receive a 10% grade reduction per business day. If there is a valid reason for the late assignment, the student must notify the instructor no later than the date the assignment is due to indicate it will be late. If the reason is deemed to be valid, there will be no late penalty. Assignments submitted more than one week late (on the 8th business day after the due date) will not be graded unless a prior arrangement has been made with the instructor. There will be no resubmission of assignments unless under exceptional circumstances, this has been agreed to or suggested by the instructor.

Provincial Context
The course meets the following Ministry of Colleges and Universities requirements:


 

Prior Learning Assessment and Recognition
PLAR Contact (if course is PLAR-eligible) - Office of the Registrar

  • Not Eligible for PLAR

 
 
Section III: Topical Outline
Some details of this outline may change as a result of circumstances such as weather cancellations, College and student activities, and class timetabling.
Instruction Mode: In-class & Online Instruction
Professor: Multiple Professors
Resource(s):
 TypeDescription
OptionalOtherArticles, reading materials, and other learning assets will be available via Sheridan's Learning Management System (LMS), the Sheridan Library, or provided by the instructor.

Applicable student group(s): Continuing Education Students The Telemedicine Facilitation program and this course will appeal to students interested in pursuing career opportunities in the rapidly expanding health care industry, particularly in the electronic medical offices of today and the near future. This course will also benefit students currently working in health care who want to acquire Telemedicine Facilitation knowledge, skills, and abilities to expand their career growth opportunities.
Course Details:

Module 1: (On-Campus In-Class) Introduction to Telemedicine
Facilitation Program
- Welcome and Introductions
- What is Telemedicine?
- Program Overview, Training Environment, Expectations, and Evaluation
- Demonstration of Telemedicine Devices
- Career Opportunities in Telemedicine

Note: All remaining Modules are delivered Online synchronously,
facilitated by a live instructor.

Module 2: Introduction to Telemedicine
- Course Overview, Training Environment, Expectations, and Evaluation
- What is Telemedicine and its Applications?
- Intro to Telemedicine Inclusion/Exclusion Criteria
- Written Assignment - Advantages and Disadvantages of Telemedicine
  (5%)

Module 3: Telemedicine Facilitator Role
- What is a Telemedicine Facilitator?
- The Need for Telemedicine Facilitator Role
- Ethics, Legality, and Privacy/Security
    o Health Insurance Portability and Accountability Act (HIPAA)
- Written Assignment - Comparison of Colleges of Physicians and
  Surgeons Guidance on the Utilization of Telemedicine in Canada
  and other Leading Countries (5%)
- Online Collaborative Group Activity and Presentation - Delegation
  of Controlled Acts (5%)
- Customer Service, Communications and Remote Case Presentation Skills
- Online Role-Play - Mock Job Interview: Why Do I Want to be a 
  Telemedicine Facilitator? (10%)
- Role and Responsibilities of a Telemedicine Facilitator

Module 4: Telemedicine Facilitation Principles and the Telemedicine
Facilitation Process
- The Telemedicine Facilitation Principles (Standard of Care,
  Scope of Practice, Qualifications, Training, and Experience,
  and  Delegation)
- Safety & Risk Mitigation
- Telemedicine Facilitation Process: Overview of each
  Stage and Workflow
- Online Collaborative Group Activity and Presentation - Telemedicine
  Facilitation Process (5%)
- Types of Information Gathering Procedures

Module 5: Stage 1 - Open Telemedicine Office
- Workflow

Module 6: Stage 2 - Check Appointments
- Workflow
- Schedule an Appointment for Online, Phone, Email and Walk-In
- Online Collaborative Group Activity and Presentation - How do
  Appointments Impact the Daily Workflow of a
  Telemedicine Office?(5%) 

Module 7: Stage 3 - Set-Up Telemedicine Room
- Workflow
- Characteristics of a Good Telemedicine Room
- Essential Equipment in Telemedicine Room
- Telemedicine Software
- Electronic Health Record (EHR)
- Online Hands-On Exercise - Telemedicine Software and EHR - Enter
  Patient Information (5%)
- Telemedicine Devices
- Consumable Supplies in the Telemedicine Room
- Case Based Assignment and Presentation - Buying Recommendations for
  Telemedicine Devices (15%)
- Technical Troubleshooting in the Telemedicine Room
- Scenario Based Assignment - Troubleshooting Common Technical Issues
  (15%)
- Infection Prevention and Control in the Telemedicine Room and Office
- Written Assignment - Infection Prevention and Control (5%)

Module 8: Stage 4 - Set-Up Waiting Room
- Workflow
- Patient Intake Form
- Online Collaborative Group Activity and Presentation - Prepare a
  Telemedicine Information Sheet for the Waiting Room (5%)

Module 9: Stage 5 - Intake of Patient
- Workflow
- Telemedicine Inclusion/Exclusion Criteria
- Online Test - Telemedicine Inclusion/Exclusion Scenarios (10%)
- Consent Form
- How Changes in Health Status Affects Patients Behaviour
- Cultural Differences in Health Care

Module 10: Review
- Online Comprehensive Presentation
   o Delegation of Controlled Acts
   o Telemedicine Facilitation Principles
   o Telemedicine Facilitation Process, with focus on first 5 stages,
     and associated workflows, procedures, and best practices
   o Telemedicine Inclusion/Exclusion Criteria
   o Information Gathering Procedures
- Online Comprehensive Test (10%)



Sheridan Policies

It is recommended that students read the following policies in relation to course outlines:

  • Academic Integrity
  • Copyright
  • Intellectual Property
  • Respectful Behaviour
  • Accessible Learning
All Sheridan policies can be viewed on the Sheridan policy website.

Appropriate use of generative Artificial Intelligence tools: In alignment with Sheridan's Academic Integrity Policy, students should consult with their professors and/or refer to evaluation instructions regarding the appropriate use, or prohibition, of generative Artificial Intelligence (AI) tools for coursework. Turnitin AI detection software may be used by faculty members to screen assignment submissions or exams for unauthorized use of artificial intelligence.

Course Outline Changes: The information contained in this Course Outline including but not limited to faculty and program information and course description is subject to change without notice. Nothing in this Course Outline should be viewed as a representation, offer and/or warranty. Students are responsible for reading the Important Notice and Disclaimer which applies to Programs and Courses.


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