Green Belt Continuous Improvement Tools
  I: Administrative Information   II: Course Details   III: Topical Outline(s)  Printable Version
Section I: Administrative Information
  Total hours: 42.0
Credit Value: 3.0
Credit Value Notes: N/A
Effective: Winter 2020
Prerequisites: N/A
Corequisites: N/A
Equivalents: N/A
Pre/Co/Equiv Notes: BUSM70040 Lean Six Sigma Foundations

Program(s): Lean Six Sigma and Continuous
Program Coordinator(s): N/A
Course Leader or Contact: N/A
Version: 20200106_00
Status: Approved (APPR)

Section I Notes: It is recommended that students enroll in BUSM70040 Lean Six Sigma Foundations before registering for this course. This course is offered in-class. The sessions may include a variety of interactive and engaging activities including discussions, workshops, group activities, role plays, case studies and presentations. Readings, video, and podcasts may be provided online, on Sheridan's Learning and Teaching Environment (SLATE), to support class activities and reinforce material covered during class sessions. Assignment details will be provided in class and on SLATE. Students will need reliable access to the internet.

Section II: Course Details

Detailed Description
In this interactive course, students take on the role of a Lean Six Sigma Green Belt to lead an organizational process improvement initiative. They apply basic project management principles and techniques, such as defining business problems and creating a project charter and plan. They collaborate with peers to create an effective team for an improvement project and demonstrate effective communication management strategies throughout the project lifecycle. Through in-class assignments and projects, students select and use the appropriate continuous improvement and Lean Six Sigma tools for each phase of DMAIC (define, measure, analyze, improve and control) to achieve the expectations of the project charter and project plan. Some Continuous Improvement and Six Sigma techniques that students explore include Process Mapping, Process Performance and Measurement, Stakeholder Management, Communications Planning and other complementary Lean Six Sigma Tools.

Program Context

Lean Six Sigma and Continuous Program Coordinator(s): N/A
This is a mandatory course in the Lean Six Sigma and Continuous Improvement Local Board Certificate.

Course Critical Performance and Learning Outcomes

  Critical Performance:
By the end of this course, students will have demonstrated the ability to manage an end-to-end organizational process improvement initiative by applying Lean Six Sigma and Continuous Improvement principles, tools, and techniques required of a Green Belt.
Learning Outcomes:

To achieve the critical performance, students will have demonstrated the ability to:

  1. Explain the role of a Lean Six Sigma Green Belt as a change agent who can lead teams to identify and facilitate business change.
  2. Explain the project management principles, tasks and tools used to launch and manage a Lean Six Sigma improvement project.
  3. Apply effective strategies to create and manage a team throughout the Lean Six Sigma improvement project.
  4. Apply effective communication management strategies by using appropriate tools to engage with stakeholders during a project lifecycle.
  5. Use the appropriate Lean Six Sigma tools in the Define Phase of an improvement project.
  6. Use the appropriate Lean Six Sigma tools in the Measure Phase of an improvement project.
  7. Use the appropriate Lean Six Sigma tools in the Analyze Phase of an improvement project.
  8. Use the appropriate Lean Six Sigma tools in the Improve Phase of an improvement project.
  9. Use the appropriate Lean Six Sigma tools in the Control Phase of an improvement project.
  10. Validate the successful delivery of project outcomes and their alignment with a project plan.
  11. Explain how continuous improvement initiatives align with organizational strategic goals.

Evaluation Plan
Students demonstrate their learning in the following ways:

 Evaluation Plan: IN-CLASS
 Quiz 110.0%
 Quiz 210.0%
 In-class Assignment 110.0%
 In-class Assignment 210.0%
 In-class Assignment 310.0%
 Individual Project20.0%
 Final Group Project30.0%

Evaluation Notes and Academic Missed Work Procedure:
TEST AND ASSIGNMENT PROTOCOL The following protocol applies to every course offered by the Faculty of Continuing and Professional Studies 1. Students are responsible for staying abreast of test dates and times, as well as due dates and any special instructions for submitting assignments and projects as supplied to the class by the instructor. 2. Students must write all tests at the specified date and time. Missed tests, in-class/online activities, assignments and presentations are awarded a mark of zero. The penalty for late submission of written assignments is a loss of 10% per day for up to five business days (excluding Sundays and statutory holidays), after which, a grade of zero is assigned. Business days include any day that the college is open for business, whether the student has scheduled classes that day or not. An extension or make-up opportunity may be approved by the instructor at his or her discretion.

Provincial Context
The course meets the following Ministry of Colleges and Universities requirements:


Essential Employability Skills
Essential Employability Skills emphasized in the course:

  • Communication Skills - Communicate clearly, concisely and correctly in the written, spoken, visual form that fulfills the purpose and meets the needs of the audience.
  • Critical Thinking & Problem Solving Skills - Use a variety of thinking skills to anticipate and solve problems.
  • Critical Thinking & Problem Solving - Apply a systematic approach to solve problems.
  • Information Management Skills - Analyze, evaluate, and apply relevant information from a variety of sources.
  • Interpersonal Skills - Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.
  • Personal Skills - Manage the use of time and other resources to complete projects.

Prior Learning Assessment and Recognition
PLAR Contact (if course is PLAR-eligible) - Office of the Registrar

  • Not Eligible for PLAR

Section III: Topical Outline
Some details of this outline may change as a result of circumstances such as weather cancellations, College and student activities, and class timetabling.
Instruction Mode: In-Class
Professor: N/A
Resource(s): N/A
Applicable student group(s): Faculty of Continuing and Professional Studies Students
Course Details:
Module 1: What is a Lean Six Sigma Green Belt?
  • Core competencies of a change agent
  • Steps for a successful business change (PDCA or DMAIC)
  • Roles and responsibilities of a Lean Six Sigma Green Belt 
  • Essential skills of a Lean Six Sigma Green Belt
Module 2: Project Management Principles and Tools 
  • Overview of project management principles, tasks and tools (project charter, scope definition, a defined problem statement, the project’s goals, baseline data, a project plan and a Gantt chart)
  • Project RACI - roles and responsibilities (Responsible, Accountable, Consult, Inform)
  • The DMAIC methodology
  • Project status tracking (including dashboards)
  • Project risk analysis - FMEA - Failure Mode Effectiveness Analysis
  • Project documentation and archiving
Quiz 1 - 10%
Module 3: Creating an Effective Team
  • Creating a team
    • identifying key stakeholders and team members
    • team-building approaches (e.g. form, storm, norm, perform)
    • assessing skills and experience
    • delegating roles and responsibilities
  • Using the RACI Lean tool (Responsible, Accountable, Consult, Inform)
  • Strategies for effective teamwork
    • effective meetings
    • team dynamics and personality types
Module 4: Communication Management 
  • Examining communication approaches and tools
  • Developing a communication plan
  • Organization and delivery of communication
  • Methods of communication delivery (newsletters, townhalls, face to face, online, team portal, etc.)
In-class Assignment 1 - 10%
Module 5: Continuous Improvement and Six Sigma Tools - Define Phase 
  • VOC (Voice of the Customer)
  • Problem definition
  • Project charter and plan
  • SIPOC map (Supplier, Input, Process, Output, Customer)
  • Work Breakdown Structure (WBS)
  • Critical Path
  • RACI (Responsible, Accountable, Consult, Inform)
  • CSF (Critical Success Factors)
Module 6: Continuous Improvement and Six Sigma Tools - Measure Phase 
  • Defining project metrics, Key Performance Indicators (KPIs) and CSF’s
  • Lean Thinking  
  • 5 Lean Principles  
  • Defining Waste  
  • Value Stream Mapping
  • Data collection plan
  • Collecting baseline data
In-class Assignment 2 - 10%
Module 7: Continuous Improvement and Six Sigma Tools - Analyze Phase 
  • Conduct process and data analysis
  • Why-Because
  • Five Whys  
  • Fishbone
  • Root cause hypothesis
  • Statistical analysis of current state (Pareto, Graphing, Box Plots, Scatter Diagrams)
Module 8: Continuous Improvement and Six Sigma Tools - Improve Phase 
  • Brainstorming
  • Decision matrix
  • Six Thinking Hats
  • Future state value stream
  • Pilot plan
  • Standard work
  • Visual management
  • FMEA - Failure Mode Effects Analysis
  • Solution approaches (Rapid Improvement Event (Kaizen), Pilot the Solution, Multi-Phase Implementation, Full Scale Rollout)
  • Update the project plan
In-class Assignment 3 - 10% 
Module 9: Continuous Improvement and Six Sigma Tools - Control Phase 
  • Maintaining the project improvement gains
  • SOPs (Standard Operating Procedures)
  • Documenting and enacting a Control Plan 
  • Use of visual management
  • Update the project plan
Individual Assignment - 20%
Module 10: Project Close and Signoff
  • Project closure process
  • Project charter review
  • Project close summary
  • Project documentation tasks
  • Facilitating lessons learned (AAR - After Action Review, Plus/Delta, etc.)
Module 11: Continuous Improvement, Strategic Alignment and the Hoshin-Kanri Concept 
  • Introduction to the Hoshin-Kanri concept of strategic planning and goal setting
  • Organizational goals
  • Measuring success (of initiatives and organizational goals)
  • SMART (specific, measureable, achieveable, relevant and time) goal setting
  • Kaizen scenario demonstration
Quiz 2 - 10%, Final Group Project - 30%

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All Sheridan policies can be viewed on the Sheridan policy website.

Academic Integrity: The principle of academic integrity requires that all work submitted for evaluation and course credit be the original, unassisted work of the student. Cheating or plagiarism including borrowing, copying, purchasing or collaborating on work, except for group projects arranged and approved by the professor, or otherwise submitting work that is not the student's own, violates this principle and will not be tolerated. Students who have any questions regarding whether or not specific circumstances involve a breach of academic integrity are advised to review the Academic Integrity Policy and procedure and/or discuss them with the professor.

Copyright: A majority of the course lectures and materials provided in class and posted in SLATE are protected by copyright. Use of these materials must comply with the Acceptable Use Policy, Use of Copyright Protected Work Policy and Student Code of Conduct. Students may use, copy and share these materials for learning and/or research purposes provided that the use complies with fair dealing or an exception in the Copyright Act. Permission from the rights holder would be necessary otherwise. Please note that it is prohibited to reproduce and/or post a work that is not your own on third-party commercial websites including but not limited to Course Hero or OneNote. It is also prohibited to reproduce and/or post a work that is not your own or your own work with the intent to assist others in cheating on third-party commercial websites including but not limited to Course Hero or OneNote.

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Course Outline Changes: The information contained in this Course Outline including but not limited to faculty and program information and course description is subject to change without notice. Any changes to course curriculum and/or assessment shall adhere to approved Sheridan protocol. Nothing in this Course Outline should be viewed as a representation, offer and/or warranty. Students are responsible for reading the Important Notice and Disclaimer which applies to Programs and Courses.

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