Sheridan Course Outlines

Land Acknowledgement

Sheridan College resides on land that has been, and still is, the traditional territory of several Indigenous nations, including the Anishinaabe, the Haudenosaunee Confederacy, the Wendat, and the Mississaugas of the Credit First Nation. We recognize this territory is covered by the Dish with One Spoon treaty and the Two Row Wampum treaty, which emphasize the importance of joint stewardship, peace, and respectful relationships.

As an institution of higher learning Sheridan embraces the critical role that education must play in facilitating real transformational change. We continue our collective efforts to recognize Canada's colonial history and to take steps to meaningful Truth and Reconciliation.

Section I: Administrative Information

Total hours: 42.0
Credit Value: 3.0
Credit Value Notes: N/A
Effective: Fall 2018
Prerequisites: N/A
Corequisites: N/A
Equivalents: N/A
Pre/Co/Equiv Notes: N/A

Program(s): Lean Six Sigma and Continuous
Program Coordinator(s): N/A
Course Leader or Contact: N/A
Version: 20180904_03
Status: Approved (APPR)

Section I Notes: This course is offered online and in-class. For the online course, all instruction is delivered on Sheridan's Learning and Teaching Environment (SLATE). Online learning often involves assigned weekly readings, research, assignments, quizzes, journal writing and discussion boards. Some courses may include live online class sessions which will involve learner participation. For the in-class course, the sessions may include a variety of interactive and engaging activities including discussions, workshops, group activities, role plays, case studies and presentations. Readings, video, and podcasts may be provided online, on Sheridan's Learning and Teaching Environment (SLATE), to support class activities and reinforce material covered during class sessions. Assignment details will be provided in class and on SLATE. Students will need reliable access to a computer and the internet.

Section II: Course Details

Detailed Description
Students examine fundamental Lean Six Sigma concepts, principles and techniques as they apply throughout the life cycle of a project. They learn principles for selecting process improvement projects, how to identify key stakeholders, and the roles of a Lean Six Sigma team. Students learn steps for executing projects by applying the DMAIC (define, measure, analyze improve and control) methodology for process improvement. They also learn about organizational drivers and the critical role that metrics play in the process. Through in-class discussions and a variety of group and individual activities and assignments, students explore and practice continuous improvement and Lean Six Sigma tools and techniques, such as 5S, Affinity, Tree and Matrix diagrams, Kaizen and Kaizen Blitz and more.

Program Context

Lean Six Sigma and Continuous	Program Coordinator(s): N/A
This is a mandatory course in the Lean Six Sigma and Continuous Improvement Local Board Certificate.

Course Critical Performance and Learning Outcomes

	Critical Performance:
	By the end of this course students will have demonstrated the ability to apply basic Lean Six Sigma principles, tools and techniques needed in the execution of process improvement projects.

Learning Outcomes:

To achieve the critical performance, students will have demonstrated the ability to:

Explain how Lean Six Sigma can be used as an effective framework for continuous process improvement.
Select Lean Six Sigma projects, project teams, and the roles of each team member
Implement the DMAIC Lean Six Sigma methodology as project framework to ensure business process improvements throughout the organization.
Recognize business drivers and metrics that may impact an organization's performance
Apply Continuous Improvement and Lean tools to facilitate the design and analysis of Lean Six Sigma projects
Apply a variety of Data Collection tools and techniques needed for Lean Six Sigma projects
Apply Continuous Improvement and Lean techniques in order to classify and visualize organizational performance data
Apply Continuous Improvement and Lean techniques to facilitate the decision making process in Lean Six Sigma projects
Apply Continuous Improvement and Lean techniques to facilitate the implementation of Lean Six Sigma projects

Evaluation Plan
Students demonstrate their learning in the following ways:

Evaluation Plan: ONLINE

	Quiz 1	10.0%
	Quiz 2	10.0%
	In Class Assignment 1	5.0%
	In Class Assignment 2	5.0%
	In Class Assignment 3	5.0%
	In Class Assignment 4	5.0%
	Midterm Test	20.0%
	Individual Project	20.0%
	Final Project (Group)	20.0%
	Total	100.0%

Evaluation Notes and Academic Missed Work Procedure:

TEST AND ASSIGNMENT PROTOCOL

The following protocol applies to every course offered by the Faculty of Continuing and Professional Studies

1. Students are responsible for staying abreast of test dates and times, as well as due dates and any special instructions for submitting assignments and projects as supplied to the class by the instructor.

2. Students must write all tests at the specified date and time. Missed tests, in-class/online activities, assignments and presentations are awarded a mark of zero. The penalty for late submission of written assignments is a loss of 10% per day for up to five business days (excluding Sundays and statutory holidays), after which, a grade of zero is assigned. Business days include any day that the college is open for business, whether the student has scheduled classes that day or not.  An extension or make-up opportunity may be approved by the instructor at his or her discretion.

Evaluation Plan: IN-CLASS

	Quiz 1	10.0%
	Quiz 2	10.0%
	In Class Assignment 1	5.0%
	In Class Assignment 2	5.0%
	In Class Assignment 3	5.0%
	In Class Assignment 4	5.0%
	Midterm Test	20.0%
	Individual Project	20.0%
	Final Project (Group)	20.0%
	Total	100.0%

Provincial Context
The course meets the following Ministry of Colleges and Universities requirements:

Essential Employability Skills
Essential Employability Skills emphasized in the course:

Critical Thinking & Problem Solving Skills - Use a variety of thinking skills to anticipate and solve problems.
Communication Skills - Communicate clearly, concisely and correctly in the written, spoken, visual form that fulfills the purpose and meets the needs of the audience.
Critical Thinking & Problem Solving - Apply a systematic approach to solve problems.
Information Management Skills - Analyze, evaluate, and apply relevant information from a variety of sources.
Interpersonal Skills - Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.
Numeracy - Execute mathematical operations accurately.
Personal Skills - Manage the use of time and other resources to complete projects.

Prior Learning Assessment and Recognition
PLAR Contact (if course is PLAR-eligible) - Office of the Registrar
Students may apply to receive credit by demonstrating achievement of the course learning outcomes through previous relevant work/life experience, service, self-study and training on the job. This course is eligible for challenge through the following method(s):

Challenge Exam
Notes: PLAR eligible via a challenge exam

Section III: Topical Outline

Some details of this outline may change as a result of circumstances such as weather cancellations, College and student activities, and class timetabling.
Instruction Mode: In-Class
Professor: N/A
Resource(s):

	Type	Description
Required	Textbook	The Lean Six Sigma Pocket Toolbook, Upton, Malcom; Maxey, John, Rowlands, David, McGraw-Hill Education, ISBN 0071441190, 9780071441193, 2004

Applicable student group(s): Faculty of Continuing and Professional Studies Students
Course Details:

Module 1: Lean Six Sigma Introduction

Defining Lean, Six Sigma, and Lean Six Sigma and why organizations use these approaches in continous improvement
The evolution of Six Sigma from quality leaders (e.g., Duran, Deming, Shewhart Ishikawa)
Lean Six Sigma projects and organizational goals

Module 2: Project and team selection

Determining organizational goals for process improvement projects
Selecting Lean Six Sigma Projects that will generate added value for an organization
Roles and responsibilities for the execution of Lean Six Sigma projects
The position, influence power and potential effect of key project stakeholders
Strategies to gain support of key project stakeholders
Working effectively in teams

Quiz 1: 10%

Module 3: The DMAIC methodology

The DMAIC methodology and its 5 phases (define, measure, analyze, improve, and control)
The key steps to follow in each phase of the DMAIC methodology
Basic tools to use in each phase of the DMAIC methodology
Principles of project execution

Module 4: Business Drivers and Metrics

Organizational drivers and their role in the continuous improvement process
The role of metrics in process improvement
Balancing business indicators
Business drivers and metrics that will measure the impact of a given Lean Six Sigma Project most effectively and efficiently

Mid-Term Test: 20%

Module 5: Design and Process Analysis tool

Project Charter
The SIPOC (suppliers, inputs, process, outputs, customers) Model
Flow Chart Diagrams
The 8 Lean Wastes
Introduction to Value Stream Mapping

In-Class Assignment 1: 5%

Module 6: Data collection tools and techniques

Interviews and Questionnaires
Check sheet
Takt time and Cycle Time
Brainstorming
Affinity diagram
Benchmarking Process

In-Class Assignment 2: 5%

Module 7: Organizational Performance Data presentation tools and techniques

Scatter Diagram
Histogram creation and analysis
Pareto chart
Six Sigma Metrics
Control Charts

In-Class Assignment 3: 5%

Module 8: Decision Making techniques

Cause-and-Effect
Correlation
Tree diagram
Cost Benefit Analysis
Matrix Diagrams
Prioritization Matrices
5 whys technique and root cause analysis
Poka-Yoke and mistake-proofing

In-Class Assignment 4: 5%, Individual Project: 20%

Module 9: Planning and Implementing Solutions

Activity network diagrams
The 5s principles
The seven A3 problem solving steps
The Eight Disciplines 8Ds
Andon and visual control
The 5W1H (who, what where, when, why and how) and implementation plans
Process Decision Program charts
Gantt Chart
Introduction to the Kanban Method
Introduction to Kaizen and Kaizen Blitz (Continuous Improvement)

Quiz 2: 10%, Final Project Presentation (Group Project): 10%, Final Project Individual Report: 10%

Sheridan Policies

It is recommended that students read the following policies in relation to course outlines:

Academic Integrity
Copyright
Intellectual Property
Respectful Behaviour
Accessible Learning

All Sheridan policies can be viewed on the Sheridan policy website.

Appropriate use of generative Artificial Intelligence tools: In alignment with Sheridan's Academic Integrity Policy, students should consult with their professors and/or refer to evaluation instructions regarding the appropriate use, or prohibition, of generative Artificial Intelligence (AI) tools for coursework. Turnitin AI detection software may be used by faculty members to screen assignment submissions or exams for unauthorized use of artificial intelligence.

Course Outline Changes: The information contained in this Course Outline including but not limited to faculty and program information and course description is subject to change without notice. Nothing in this Course Outline should be viewed as a representation, offer and/or warranty. Students are responsible for reading the Important Notice and Disclaimer which applies to Programs and Courses.

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