Lean Six Sigma Foundations
  I: Administrative Information   II: Course Details   III: Topical Outline(s)  Printable Version
Section I: Administrative Information
  Total hours: 42.0
Credit Value: 3.0
Credit Value Notes: N/A
Effective: Fall 2018
Prerequisites: N/A
Corequisites: N/A
Equivalents: N/A
Pre/Co/Equiv Notes: N/A

Program(s): Lean Six Sigma and Continuous
Program Coordinator(s): N/A
Course Leader or Contact: N/A
Version: 20180904_03
Status: Approved (APPR)

Section I Notes: This course is offered online and in-class. For the online course, all instruction is delivered on Sheridan's Learning and Teaching Environment (SLATE). Online learning often involves assigned weekly readings, research, assignments, quizzes, journal writing and discussion boards. Some courses may include live online class sessions which will involve learner participation. For the in-class course, the sessions may include a variety of interactive and engaging activities including discussions, workshops, group activities, role plays, case studies and presentations. Readings, video, and podcasts may be provided online, on Sheridan's Learning and Teaching Environment (SLATE), to support class activities and reinforce material covered during class sessions. Assignment details will be provided in class and on SLATE. Students will need reliable access to a computer and the internet.

Section II: Course Details

Detailed Description
Students examine fundamental Lean Six Sigma concepts, principles and techniques as they apply throughout the life cycle of a project. They learn principles for selecting process improvement projects, how to identify key stakeholders, and the roles of a Lean Six Sigma team. Students learn steps for executing projects by applying the DMAIC (define, measure, analyze improve and control) methodology for process improvement. They also learn about organizational drivers and the critical role that metrics play in the process. Through in-class discussions and a variety of group and individual activities and assignments, students explore and practice continuous improvement and Lean Six Sigma tools and techniques, such as 5S, Affinity, Tree and Matrix diagrams, Kaizen and Kaizen Blitz and more.

Program Context

Lean Six Sigma and Continuous Program Coordinator(s): N/A
This is a mandatory course in the Lean Six Sigma and Continuous Improvement Local Board Certificate.

Course Critical Performance and Learning Outcomes

  Critical Performance:
By the end of this course students will have demonstrated the ability to apply basic Lean Six Sigma principles, tools and techniques needed in the execution of process improvement projects.
Learning Outcomes:

To achieve the critical performance, students will have demonstrated the ability to:

  1. Explain how Lean Six Sigma can be used as an effective framework for continuous process improvement.
  2. Select Lean Six Sigma projects, project teams, and the roles of each team member
  3. Implement the DMAIC Lean Six Sigma methodology as project framework to ensure business process improvements throughout the organization.
  4. Recognize business drivers and metrics that may impact an organization's performance
  5. Apply Continuous Improvement and Lean tools to facilitate the design and analysis of Lean Six Sigma projects
  6. Apply a variety of Data Collection tools and techniques needed for Lean Six Sigma projects
  7. Apply Continuous Improvement and Lean techniques in order to classify and visualize organizational performance data
  8. Apply Continuous Improvement and Lean techniques to facilitate the decision making process in Lean Six Sigma projects
  9. Apply Continuous Improvement and Lean techniques to facilitate the implementation of Lean Six Sigma projects

Evaluation Plan
Students demonstrate their learning in the following ways:

 Evaluation Plan: ONLINE
 Quiz 110.0%
 Quiz 210.0%
 In Class Assignment 15.0%
 In Class Assignment 25.0%
 In Class Assignment 35.0%
 In Class Assignment 45.0%
 Midterm Test20.0%
 Individual Project20.0%
 Final Project (Group)20.0%

Evaluation Notes and Academic Missed Work Procedure:
TEST AND ASSIGNMENT PROTOCOL The following protocol applies to every course offered by the Faculty of Continuing and Professional Studies 1. Students are responsible for staying abreast of test dates and times, as well as due dates and any special instructions for submitting assignments and projects as supplied to the class by the instructor. 2. Students must write all tests at the specified date and time. Missed tests, in-class/online activities, assignments and presentations are awarded a mark of zero. The penalty for late submission of written assignments is a loss of 10% per day for up to five business days (excluding Sundays and statutory holidays), after which, a grade of zero is assigned. Business days include any day that the college is open for business, whether the student has scheduled classes that day or not. An extension or make-up opportunity may be approved by the instructor at his or her discretion.

Evaluation Plan: IN-CLASS
 Quiz 110.0%
 Quiz 210.0%
 In Class Assignment 15.0%
 In Class Assignment 25.0%
 In Class Assignment 35.0%
 In Class Assignment 45.0%
 Midterm Test20.0%
 Individual Project20.0%
 Final Project (Group)20.0%

Provincial Context
The course meets the following Ministry of Colleges and Universities requirements:


Essential Employability Skills
Essential Employability Skills emphasized in the course:

  • Critical Thinking & Problem Solving Skills - Use a variety of thinking skills to anticipate and solve problems.
  • Communication Skills - Communicate clearly, concisely and correctly in the written, spoken, visual form that fulfills the purpose and meets the needs of the audience.
  • Critical Thinking & Problem Solving - Apply a systematic approach to solve problems.
  • Information Management Skills - Analyze, evaluate, and apply relevant information from a variety of sources.
  • Interpersonal Skills - Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.
  • Numeracy - Execute mathematical operations accurately.
  • Personal Skills - Manage the use of time and other resources to complete projects.

Prior Learning Assessment and Recognition
PLAR Contact (if course is PLAR-eligible) - Office of the Registrar
Students may apply to receive credit by demonstrating achievement of the course learning outcomes through previous relevant work/life experience, service, self-study and training on the job. This course is eligible for challenge through the following method(s):

  • Challenge Exam
    Notes:  PLAR eligible via a challenge exam

Section III: Topical Outline
Some details of this outline may change as a result of circumstances such as weather cancellations, College and student activities, and class timetabling.
Instruction Mode: In-Class
Professor: N/A
RequiredTextbookThe Lean Six Sigma Pocket Toolbook, Upton, Malcom; Maxey, John, Rowlands, David, McGraw-Hill Education, ISBN 0071441190, 9780071441193, 2004

Applicable student group(s): Faculty of Continuing and Professional Studies Students
Course Details:
Module 1: Lean Six Sigma Introduction 
  • Defining Lean, Six Sigma, and Lean Six Sigma and why organizations use these approaches in continous improvement 
  • The evolution of Six Sigma from quality leaders (e.g., Duran, Deming, Shewhart Ishikawa)
  • Lean Six Sigma projects and organizational goals
Module 2: Project and team selection 
  • Determining organizational goals for process improvement projects
  • Selecting Lean Six Sigma Projects that will generate added value for an organization 
  • Roles and responsibilities for the execution of Lean Six Sigma projects
  • The position, influence power and potential effect of key project stakeholders
  • Strategies to gain support of key project stakeholders
  • Working effectively in teams
Quiz 1: 10%
Module 3: The DMAIC methodology 
  • The DMAIC methodology and its 5 phases (define, measure, analyze, improve, and control)
  • The key steps to follow in each phase of the DMAIC methodology
  • Basic tools to use in each phase of the DMAIC methodology
  • Principles of project execution
Module 4: Business Drivers and Metrics
  • Organizational drivers and their role in the continuous improvement process
  • The role of metrics in process improvement
  • Balancing business indicators
  • Business drivers and metrics that will measure the impact of a given Lean Six Sigma Project most effectively and efficiently 
Mid-Term Test: 20% 
Module 5: Design and Process Analysis tool
  • Project Charter
  • The SIPOC (suppliers, inputs, process, outputs, customers) Model
  • Flow Chart Diagrams
  • The 8 Lean Wastes
  • Introduction to Value Stream Mapping
In-Class Assignment 1: 5% 
Module 6: Data collection tools and techniques
  • Interviews and Questionnaires
  • Check sheet
  • Takt time and Cycle Time
  • Brainstorming
  • Affinity diagram
  • Benchmarking Process
In-Class Assignment 2: 5% 
Module 7: Organizational Performance Data presentation tools and techniques
  • Scatter Diagram
  • Histogram creation and analysis
  • Pareto chart
  • Six Sigma Metrics
  • Control Charts
In-Class Assignment 3: 5%
Module 8: Decision Making techniques
  • Cause-and-Effect
  • Correlation
  • Tree diagram
  • Cost Benefit Analysis
  • Matrix Diagrams
  • Prioritization Matrices
  • 5 whys technique and root cause analysis
  • Poka-Yoke and mistake-proofing
In-Class Assignment 4: 5%, Individual Project: 20% 
Module 9: Planning and Implementing Solutions
  • Activity network diagrams
  • The 5s principles
  • The seven A3 problem solving steps
  • The Eight Disciplines 8Ds
  • Andon and visual control
  • The 5W1H (who, what where, when, why and how) and implementation plans
  • Process Decision Program charts
  • Gantt Chart
  • Introduction to the Kanban Method
  • Introduction to Kaizen and Kaizen Blitz (Continuous Improvement)
Quiz 2: 10%, Final Project Presentation (Group Project): 10%, Final Project Individual Report: 10% 

Sheridan Policies

All Sheridan policies can be viewed on the Sheridan policy website.

Academic Integrity: The principle of academic integrity requires that all work submitted for evaluation and course credit be the original, unassisted work of the student. Cheating or plagiarism including borrowing, copying, purchasing or collaborating on work, except for group projects arranged and approved by the professor, or otherwise submitting work that is not the student's own, violates this principle and will not be tolerated. Students who have any questions regarding whether or not specific circumstances involve a breach of academic integrity are advised to review the Academic Integrity Policy and procedure and/or discuss them with the professor.

Copyright: A majority of the course lectures and materials provided in class and posted in SLATE are protected by copyright. Use of these materials must comply with the Acceptable Use Policy, Use of Copyright Protected Work Policy and Student Code of Conduct. Students may use, copy and share these materials for learning and/or research purposes provided that the use complies with fair dealing or an exception in the Copyright Act. Permission from the rights holder would be necessary otherwise. Please note that it is prohibited to reproduce and/or post a work that is not your own on third-party commercial websites including but not limited to Course Hero or OneNote. It is also prohibited to reproduce and/or post a work that is not your own or your own work with the intent to assist others in cheating on third-party commercial websites including but not limited to Course Hero or OneNote.

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Respectful Behaviour: Sheridan is committed to provide a learning environment that supports academic achievement by respecting the dignity, self-esteem and fair treatment of every person engaged in the learning process. Behaviour which is inconsistent with this principle will not be tolerated. Details of Sheridan's policy on Harassment and Discrimination, Academic Integrity and other academic policies are available on the Sheridan policy website.

Accessible Learning: Accessible Learning coordinates academic accommodations for students with disabilities. For more information or to register, please see the Accessible Learning website (Statement added September 2016)

Course Outline Changes: The information contained in this Course Outline including but not limited to faculty and program information and course description is subject to change without notice. Any changes to course curriculum and/or assessment shall adhere to approved Sheridan protocol. Nothing in this Course Outline should be viewed as a representation, offer and/or warranty. Students are responsible for reading the Important Notice and Disclaimer which applies to Programs and Courses.

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