Sheridan Course Outlines

APPL20199
Mobile Support in a Blackberry® Enterprise Environment

I: Administrative Information II: Course Details III: Topical Outline(s) Printable Version

Section I: Administrative Information

Total hours: 42.0
Credit Value: 3.0
Credit Value Notes: N/A
Effective: Fall 2013
Prerequisites: N/A
Corequisites: N/A
Equivalents: N/A
Pre/Co/Equiv Notes: N/A

Program(s): Information Technologies Suppo
Program Coordinator(s): Mark Orlando
Course Leader or Contact: Ann Cadger
Version: 10.0
Status: Approved (APPR)

Section I Notes: N/A

Section II: Course Details

Detailed Description
Students gain the knowledge and skills necessary to support BlackBerry® smartphones in a BlackBerry Enterprise Server environment. Students learn to manage smartphones from the user's perspective using desktop/web desktop software and from the enterprise level using the BlackBerry Enterprise Server.

Program Context

Information Technologies Suppo

Program Coordinator: Mark Orlando

This course is a required core component of the Information Technology Support Services program. It links with other courses in software and hardware to develop an advanced level of skill in using current technology and solving computer-related problems. The skills learned in this course will give the student an insight into the mobile environment.

Course Critical Performance and Learning Outcomes

 Critical Performance

By the end of this course, students will have demonstrated the ability
to support BlackBerry smartphones in an enterprise environment.

Learning Outcomes

To achieve the critical performance, students will have demonstrated
the ability to:

1.  describe the mobile operating system environment
2.  identify the components of common wireless networks
3.  manage BlackBerry desktop and web desktop software 
4.  define BlackBerry smartphone security features 
5.  apply troubleshooting technicques to BlackBerry smartphone case
    scenarios 
6.  identify smartphone activation methods
7.  analyze the BlackBerry Enterprise Server (BES) architecture
8.  describe data flow within the BES
9.  define the BES security components
10. demonstrate BES administration services
11. demonstrate BlackBerry smartphone management within the BES
12. monitor the BES environment

Evaluation Plan
Students demonstrate their learning in the following ways:

Students demonstrate their learning in the following ways:

Mid-Term exam		1 x 25%			25%
Final exam 		1 x 25%			25%
Assignments		8-10		        50%

Provincial Context
The course meets the following Ministry of Training, Colleges and Universities requirements:

Essential Employability Skills
Essential Employability Skills emphasized in the course:

X	Communication	X	Critical Thinking & Problem Solving		Interpersonal
	Numeracy	X	Information Management		Personal

Notes: N/A

Prior Learning Assessment and Recognition
PLAR Contact (if course is PLAR-eligible) : Office of the Registrar
Students may apply to receive credit by demonstrating achievement of the course learning outcomes through previous relevant work/life experience, service, self-study and training on the job. This course is eligible for challenge through the following method(s):

Challenge Exam	Portfolio	Interview	Other	Not Eligible for PLAR
X	X	X

Notes: One or more criteria will be used for assessment

Section III: Topical Outline

Some details of this outline may change as a result of circumstances such as weather cancellations, College and student activities, and class timetabling.
Effective term: Fall 2013
Professor: Multiple Professors
Textbook(s):

Recommended reading:

Supporting the BlackBerry Enterprise Server in a Microsoft Exchange 
Environment for BlackBerry Enterprise Server version 5.0/Textbook
(BlackBerry Academic Program/2010 Research in Motion)

Applicable student group(s): Information Technology Support Services
Course Details:

Description:

Module 1:  Introduction to Mobile Computing Module
           Learning Outcome(s): 1, 2
-          Mobile Operating Systems
-          Wireless networks

Module 2:  BlackBerry Smartphone Management
           Learning Outcome(s): 3, 4, 5
-  	   BlackBerry smartphones specifics
-	   BlackBerry desktop/web desktop software configuration and
           troubleshooting

Module 3:  Support
           Learning Outcome(s): 5
-	   Troubleshooting steps
-	   Identifying BlackBerry user issues

Module 4:  BlackBerry Enterprise Solution  Learning Outcome(s): 9
-	   Cryptography
-	   Securing a BlackBerry smartphone
-	   Protecting BlackBerry smartphone data

Module 5:  Enterprise Activation
           Learning Outcome(s): 6
-	   Activation methods
-	   Troubleshooting activation issues

Module 6:  BlackBerry Enterprise Server (BES) architecture
 	   Learning Outcome(s): 7, 8, 9
-	   Server components 
-	   Data flow through system 
-	   Security features

Module 7:  BlackBerry Administration Services
           Learning Outcome(s): 10, 11
-          Managing users/groups/roles
-          Software configurations
-          Managing policies

Module 8:  BlackBerry Monitoring Service
           Learning Outcome(s): 12
-          Configuration of monitoring service
-          Security features
-          Troubleshooting Zones

Sheridan Policies

All Sheridan policies can be viewed on the Sheridan policy website.

Academic Integrity: The principle of academic integrity requires that all work submitted for evaluation and course credit be the original, unassisted work of the student. Cheating or plagiarism including borrowing, copying, purchasing or collaborating on work, except for group projects arranged and approved by the professor, or otherwise submitting work that is not the student's own, violates this principle and will not be tolerated. Students who have any questions regarding whether or not specific circumstances involve a breach of academic integrity are advised to review the Academic Integrity Policy and procedure and/or discuss them with the professor.

Copyright: A majority of the course lectures and materials provided in class and posted in SLATE are protected by copyright. Use of these materials must comply with the Acceptable Use Policy, Use of Copyright Protected Work Policy and Student Code of Conduct. Students may use, copy and share these materials for learning and/or research purposes provided that the use complies with fair dealing or an exception in the Copyright Act. Permission from the rights holder would be necessary otherwise. Please note that it is prohibited to reproduce and/or post a work that is not your own on third-party commercial websites including but not limited to Course Hero or OneNote. It is also prohibited to reproduce and/or post a work that is not your own or your own work with the intent to assist others in cheating on third-party commercial websites including but not limited to Course Hero or OneNote.

Intellectual Property: Sheridan's Intellectual Property Policy generally applies such that students own their own work. Please be advised that students working with external research and/or industry collaborators may be asked to sign agreements that waive or modify their IP rights. Please refer to Sheridan's IP Policy and Procedure.

Respectful Behaviour: Sheridan is committed to provide a learning environment that supports academic achievement by respecting the dignity, self-esteem and fair treatment of every person engaged in the learning process. Behaviour which is inconsistent with this principle will not be tolerated. Details of Sheridan's policy on Harassment and Discrimination, Academic Integrity and other academic policies are available on the Sheridan policy website.

Accessible Learning: Accessible Learning coordinates academic accommodations for students with disabilities. For more information or to register, please see the Accessible Learning website (Statement added September 2016)

Course Outline Changes: The information contained in this Course Outline including but not limited to faculty and program information and course description is subject to change without notice. Any changes to course curriculum and/or assessment shall adhere to approved Sheridan protocol. Nothing in this Course Outline should be viewed as a representation, offer and/or warranty. Students are responsible for reading the Important Notice and Disclaimer which applies to Programs and Courses.

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